Octopus Reviews

B

Betty Boop

2 years ago

I called because my monthly bill had

I called because my monthly bill had risen sharply despite my usage being a lot less the call handler was very helpful and pleasant and was able to give me the reason for this It would appear that I was on a very low 2 year fixed tariff which recently ended He tried to see if he could bring my bill down by changing my tariff to one rate rather than daytime and nighttime rates but it was actually more expensive he then recommended that I keep an eye on prices over the next couple of months and to call again when it drops

N

Neville

2 years ago

No contact by telephone

Once I had fathomed how to complain via email after reading several pages the response was prompt and satisfactory It was finding out how to do so which could have been easier - there is no apparent telephone number to call

A

Alan

2 years ago

Hard to pay for refugee tennants bills

The lady I spoke with today was very helpful and assisted in setting up payments that help octopus energy make money What is less impressive is that it has taken since October to get Octopus energy to allow me the owner and landlord of the property to pay the bills for my Ukranian refugee tenants Octopus failed to keep me informed or explain and describe what process was required for this simple act of payment to happen This caused stress for the refugees Not acceptable

S

Shaun

2 years ago

EV charging and tariffs

Spoke to Naomi today regarding EV charging and suitable smart tariffs She was very polite knowledgeable and super helpful I would have given 5 stars but had to wait a while listening to piped music before i was connected

G

Grahame Gardner

2 years ago

I had an issue with some incorrect meter readings

I had an issue with some incorrect meter readings resulting in excessively high billing This took several weeks to get sorted out during which period I received several automated emails informing me of the thousands of pounds that I allegedly owed However thanks to the diligence of Kerry the situation has been resolved and everything is back to normal I m only giving four stars because of the worry it caused but Kerry really deserves 5 stars for her perseverance

B

brian

2 years ago

Constant misinformation

i have no problems with octopus but i am tired of all the misinformation they spill out i can not go into details about it as it will only get deleted but sooner or later the truth must come out that its all a lie

S

Shabbir

2 years ago

Octopus does listen and care

Sunny from Octopus Energy was very polite and explained in a very calm manner what they were proposing to do my energy bills This made me feel at ease and gave me great relief that they are listening to their customers and their welfare

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C Rogers

2 years ago

A good energy company

Always get quite a quick response when answering my queries by email I rarely make contact by phone as it is so difficult these days to talk to a human in any organisation Chiara was the agent who responded to me The reason I did not give a 5 star is because I get frequent notifications by email advising to change my monthly payment and it can be time consuming keeping track of it

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S Ridout

2 years ago

It s displayed simply with charts that

It s displayed simply with charts that it shows on line Wd always prefer to speak to an advisor rather than online but actually proved quite simple This always causes me great stress but after dithering over a week and sleepless nights I decided to switch tariff which I rarely do I m hoping Octopus keep me informed and allow me to sleep at night keep the faith

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Susan Redington

2 years ago

Query answered promptly

Query answered promptly I then made a typo when selecting the date for a visit an unavailable date but I was booked in for an available date anyway which luckily was fine for us So thank you Gaby Only thing which could have been better would be if I had been informed earlier about the unavailable date and could have selected an available date

Rated 3.57 out of 5 by 140 Happy Customers

I called because my monthly bill had

No contact by telephone

Hard to pay for refugee tennants bills

EV charging and tariffs

I had an issue with some incorrect meter readings

Constant misinformation

Octopus does listen and care

A good energy company

It s displayed simply with charts that

Query answered promptly

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