Oui Reviews

Mauvais et abusive

S ret Ferroviaire -Gare st lazare and Poissy 16 30 pm abusive disrespectful and disgusting I was told I can t or listen to my messages on the train unless I have headphones even if I put them close to my ears with no one near me Yes I can t hear very well Straight abuse for disability Such thugs and bullies picking on innocent people Sadly racist prejudiced and downright bullying

Retar refus de justificatif Train ICE 2363-9561

Le 19 10 2023 Train ICE 2363-9561 Paris gare de l Est-Strasbourg arriv 9h29 au lieu de 9h04 J ai rat un rdv professionnel tr s important et DB refuse de fournir un certificat de retar mot censur et pire affirme que le train est arriv l heure La sncf est injoignable et renvoie vers DB Si je ne parviens pas obtenir de certificat de retar mon employeur peut me sanctionner Si quelqu un a la moindre information capture d cran justif etc pour ce train je le prie de me l envoyer l adresse suivante sc26051993athotmail com October 19 2023 ICE train 2363-9561 Paris Gare de l Est-Strasbourg arrived at 9 29 a m instead of 9 04 a m I missed a very important professional meeting and DB refuses to provide a late certificate and worse claims that the train arrived on time If I fail to obtain a late payment certificate my employer can sanction me If anyone has any information screenshot justification etc for this train please send it to me at the following address sc26051993athotmail com

PSYCHOPATH conductor MICHAEL B

The TGV INOUI No 9580 from Frankfurt to Lyon on Oct 17 was late so I wanted to ask the conductor if I will be able to catch my connecting train He ignored my Pardon first and when I said Monsieur he was like a complete PSYCHOPATH MICHAEL B aggressively staring at me and and yelling why I didn t say hello I didn t understand what he wanted and he kept yelling hello hello in France you have to say hello and staring like the devil while coming very close to my face This is the most creepy experience I ever had in my life and if I was in Germany I would have called the police SNCF should immediately remove this dangerous person and put him in a mental clinic All the other guests where also shocked NEVER NEVER again SNCF

SNCF

SNCF or the company the less efficient in this country when it s not about strike or being late which happens a LOT their customer service is completely useless I m French I know what I m talking about AVOID AS MUCH AS POSSIBLE

Buying ticket is not enough

Buying ticket is not enough for this company You just have to bleed for them trough their incompetency

Bully ticket officers Avoid using

Horrible ticket wardens armed with batons tasers and some with guns We innocently stepped on and off the wrong train and the rude over aggressive sncf employees bullied us into paying a 50 fine for not having the right ticket for that train Incredibly intimidating and uncomfortable experience Horrible company with horrible employees I would rather get a taxi than risk getting threatened and bullied by armed officers using the Trainline

Awful experience

Awful experience worst part of our trip I would never travel here again First day bought a flexi ticket bar code didn t scan on email went to cashier was told I d have to pay again as we missed train at home flexi is hour after too apparently not here for the next train four of us so 130 again did that and went to train sat on the train which was continuously cancelled for 3 hours- even moved once and train was delayed again We would not arrive till 1am in Caen too late to check in had to stay in Paris and change our trip completely Also when you change language some pages on ticket machine are still in French Then same thing as another user for Versailles-no one in the station thought we bought right ticket and it let us through -in Versailles they were fining tourists 35 euro each for simple mistake Ticket is only 2 euro more than the one we bought It s like they have a plan to con tourists Rest of the holiday and the metro was great this company is awful

Very difficult to use

Very difficult to use Our tickets are shown correctly on SNCF website but the pdf download of these tickets is entirely incorrect My solution was to install the app and make screenshots

Comfortable train but lacking in every other way

I have not used often but twice in 2 days Great trains from Belgarde to Paris Out bound trip train booked crowded slow late bus delivered no prior warning information or apology provided Home bound trip Again later bus provided with zero information I m afraid SNCF has lived up to an already poor reputation M diocre is within reach

Literal thieves

Literal thieves werent permitted to bored our train and then charged an extra 200 euro to catch the next one avoid at all costs