Pacificoakresidential Reviews

Would give no stars if I could

Would give no stars if I could find a better property management company My husband and I found a property on Zillow saw it was Pacific Oak Residential and started the process The property was a bit on the older side but we thought it would still be perfect for us They didnt give us an option for deposit other than to use Say Rhino They wanted to charge an astronomical fee in place of the deposit luckily the property had been sitting so long we were able to negotiate around it The property was in worse condition than we thought Upon moving in we noticed the windows were real drafty and the basement was completely uninsulated I didnt even think to pay attention when we were viewing the property initially About half way through the lease the neighbors became untenable Rude screaming at all hours literally my apartment is quieter than this house We decided in Feb of 2023 we would not be renewing and started the process to exit this house We submitted the form online through Pacific Oaks website Never had anyone follow up to verify they got the form So i called 3 23 23 to verify the rep told me yeah they got it I asked for a property manager to follow up with me to go over the process No one ever did and repeated attempts to follow up were also never followed up on We found a new property over 8 hours away and began the process During this time the neighbors became even worse started hooking up extension chords to the house and randomly using our garden hose We decided it was better for us to leave early and notified Pacific Oak as soon as we figured out a concrete date to exit 5 15 23 Pacific Oak refused to approve the move out request with Say Rhino so i got charged again for no reason They also keep saying the house needs an inspection for damage which i expected its been almost 45 days and still no inspection The property managers have 0 customer service skills and poor communication styles The poor CSR s working there are prob put through the ringer on the daily they deserve a kudo s shoutout cause they are doing the best they can with what little resources they have Ill update this review if anything else happens hopefully this will be where the story ends

Don t do it

Glad I dogde a bullet here they are looking to just collect people application fee when they have the options on zillow to use zillows applications only to text and say you have to do one through them which is telling you the same thing and they slogan is a Joke

I have to give a star to leave a

I have to give a star to leave a review they deserve a negative 100 I moved in May 31st 2023 and had multiple major maintenance issues AC Plumbing Leaking roof and the house was filthy upon moving in out inside I m at the end of my rope The roof has been leaking almost a month I reported it on July 7th 2023 and still not fixed Instead of sending a certified roofer out they send a maintenance guy out on July 13th Needless to say he was unsuccessful with repairing it not mad at him he s not a roofer I checked the status of a roofer coming out multiple times since the 13th was told they will follow back up never did was told waiting on estimate and lastly was told it s a process I was told it s a process after I send them an estimate and informed them I will pay for it and deduct from my rent that was on Wednesday August 2nd Same day August 2nd I received a text message from the same maintenance guy that was unable to fix the roof that he will be here Friday August 4th and I m sure that s because I gave them until Friday to fix it before I get it fixed myself Do not do business with this company They are truly horrible and actions show they can careless about the condition of their properties and tenants They love to remind me they fixed 7 out of 8 maintenance issues that should tell them the condition of the house when I moved in only 2 months ago Trust me the issues wasn t fixed immediately just like the roof It s been Hell Don t do it Please do your research first

Maintance problems and rent keeps getting raised yearly

We rent from them in Ohio Maintance issues do not get taken care of Mold in basement ceiling from leak holes still in ceiling and not repaired Holes have been there for approx 9 months and mold keeps coming back Our front window broke when we went to open it I get told someone will reach out to me I do not hear from them They raise your rent every year at lease renewal but do not take care of maintance issues

Company is not proactive in making

Company is not proactive in making repairs Have been requesting kitchen ceiling repairs and after a few days receive a cancel notification although problems taken care of Our porch and roof needed repair but the property maintenance guy didn t do according to code so city inspector tagged work and work incomplete Was told maintenance person was in a terrible accident Okay But yet having to deal with problems Rent continually being raised at renewal of lease but no improvements on house There s more but not worth the effort Stuck living here

Renter s Beware

Renter s Beware I have rented at Concord Station for 1 year Moved out recently and will need to file suit against the company to get my 2000 security deposit back The place was left in great condition no damage The company is claiming damage with pictures and refuse to discuss what the made-up damage is Curious to see the pictures they seem to have Save the time money and aggravation

Please read the reviews before

Please read the reviews before applying I filled out an application over 3 weeks ago and still have heard nothing from them I called and emailed and they just give you the run around They took the application money and ghosted I m no longer interested in the property seeing as how it s a communication problem during the application process so imagine if something needed to be fixed in the home I would not recommend them at all

I wish they had an option to give 0

I wish they had an option to give 0 stars they took my application fee and gave me the run arounds this is not a good company dont apply with these people