Rssc Reviews

Regent Seven Seas Cruise - 3 star cruise with a 6 star price

My call center experience with Regent Seven Seas Cruises was a personal nightmare Their initial enthusiasm for selling the cruise package was convincing However once they secured my deposit their attitude shifted dramatically I remember a specific instance when I called to inquire about an upcoming shore excursion The representative on the other end couldn t provide me with any details and seemed utterly disinterested in my concerns This lack of transparency extended to the availability of meal services I had booked this cruise with high expectations only to find that the reality was far from their promises The experience was made worse by their aggressive deposit terms which became painfully evident when I tried to make necessary changes to my booking I was left feeling stuck and frustrated My confidence in Regent Seven Seas Cruises was shattered by these personal experiences I felt like a mere transaction to them and I would strongly advise others to think twice before booking with them

The worst Cruise we have ever been on

Prior to starting a cruise with Regent seven seas to South Africa i called the London office and asked whether or not i needed a Yellow Fever Jab i was told that the only stop on the trip that required a Yellow fever Jab would be Mozambique we decided that rather than have the jab we would give back our tour tickets and stay on board the ship We flew 11 5 hours to Cape Town stayed overnight then went to board the ship it was chaos About 20 people including ourselves were denied boarding and were told we had to sit and wait to see if the ship would allow us on board because we had not gotten the Yellow fever jab We all had evidence that we had sought advice from Regent and we had all been given the same advice We were told that if the ship refused to allow us to board we would be turned away We had booked an expensive suite travelled for 11 5 hours and spent over 40000 00 for this cruise and now we were made to basically sit in a corner and wait to see if we would be allowed to travel it was embarrassing and demeaning they way we were treated was appalling when we were finally allowed to board we were all very distressed and frankly our trip had been spoilt So here is the joke once on board and halfway through the trip we were then told that we actually DID NOT need the Yellow Fever Jab not even for Mozambique We experienced disgusting customer service especially from the destination staff including the obnoxious manager rude unhelpful condescending i could go on This was our first cruise with Regent after 20 years with Silver Seas needless to say we will be going back to Silver Seas we even booked our summer Cruise with them while still on board Regent we could not wait to get of complete waste of money

Untrustworthy

Cancelled my cruise which had been paid in full and offered me my fare plus 25 if I allowed them to keep my money and credit against another cruise that I had booked for 2022 In effect they offered me 25 interest to borrow my money I agreed Now they have cancelled the 2022 cruise and have refused to repay the original fare plus the 25 interest for borrowing my money Not trustworthy so now I have to sue RSCC in the County Court

Istanbul to Dubai-Wonders of Antiquity

We have been booked on cruise starting in Istanbul to Dubai The cruise begins November 10-December 1 2023 With the crisis in the Middle East we understand the plight of those people They raped our cruise First we lost Israel then Egypt They tried to replace those ports with Greek islands They explained that those replacements were culturally as significant as Israel As of today November 4 on a 21 day cruise we have 3 original ports Changes to the cruise have been changed three times Yes we have insurance but my husband would have to die We just want our money back or credit towards another cruise Now we are being forced on a high dollar cruise to sail to countries and islands of little to no historical value After we leave the Suez Canal we will sail for 10 days on the Red Sea to Dubai Regent owes the consumer their money back I know I m only a small fish in the cruise industry but I did not select this cruise to sail and eat their food

Worst experience EVER

Worst experience EVER Practically they tell you when to eat when you can swim how you need to dress The amount it costs you ll expect to have a nice trip and relax at your own rithm They made me change my clothes to dinner not to be a an as but I was wearing a designer tshirt and pants CHOOSE ANOTHER CRUISE COMPANY

Blackout plastic on all doors and windows 6 burley security guards no stops -- from bad to worse

Wonders of Antiquity Istanbul to Dubai goes from bad to worse All but 2 of the original ports have been cancelled No Rhodes Cyprus Israel Jordan or Oman -- instead we cruised the cool rainy Adriatic coast where nearly everything was closed as it was after the season We are now sailing from Egypt to Dubai From sunset to sunup all curtains must be closed Black plastic has been put over all the doors and windows in public places We had a code red drill a few days ago to prepare us to take cover in the hallways Six burley security guards circle the decks Is this a vacation NO This is nothing like the brochure description It s a disappointing and very stressful situation Did Regent ever mention any of this before we boarded NO Once the war broke out on Oct 7 we requested a refund or future cruise credit both of which were denied My husband and I looked forward to the warmer evenings once we left the cold northern ports During past cruises we enjoyed dining and dancing under the stars Not this time we are imprisoned in a luxurious box A crew member told us that usually it s only 2 days of blackout but this time due to the war the entire passage from Egypt to Dubai would be under blackout conditions Regent does not deserve even one star And we deserve a 100 future cruise credit or refund No holiday onboard Regent

Lousy service - won t book at advertised fares

Their ads claim to give good service but it s a lie I saw a cruise on their website phoned the UK office to book it at the end they wanted more money than advertised on their website When I queried this they said there was an error on the website Despite emailing them they have refused to honour the website fare They claim to be better than other cruise companies But when my son had a similar experience with Celebrity Cruises a couple of years ago - no problem - Celebrity booked the cruise at the lower website error fare Regent won t honour their website fare - I have to give them one star only because I cannot give zero

I wish I could leave zero stars

I wish I could leave zero stars This company are a disgrace I ve been trying to get my deposit refunded for more than 2 weeks I have been in contact too many times to remember and get spurious excuses each time but no refund I WANT MY MONEY BACK

Worried -RSS non responsive

We are going on The Navigator in December Before paying the balance within the cancellation period we wanted to know what would be the replacement docking for the 3 days that we should have had in Myanmar 2 phone calls later and we still have not had an answer We are being fobbed off due to the delay in RSS response we are now in the penalty period deliberate ruse by RSS to avoid us cancelling if we don t pay the balance we will lose our money but if we pay it then we can t change anything This is not a good start to our cruise it is already leaving us with a bad feeling about the rest of the holiday when we should be looking forward to it we are worried it will be a disappointment First contact was 10 days ago they remain silent