Paycor Reviews

Awful support and customer service

We use this HRIS system and have to call or chat probably once a week for help or support Their customer service team is not trained at all There are no supervisors to oversee or help in escalated instances Their chat people just paste from their knowledge base and on the phone you are transferred multiple times or left on hold for 30 minutes - an hour No help Absolutely awful

Customer service is nonexistent

Customer service is nonexistent Unable to reach by phone Received W2 which showed no fed taxes being paid We have had numerous issues with no customer support We will be looking for another payroll service

This is a horrible program

This is a horrible program It is slow and often deletes all input data for no apparent reason It takes almost an hour just to log my hours for the month and then they are sometimes deleted This program is truly awful I have never used any site that functions this poorly and I remember dial-up

Worst customer service ever

Worst customer service ever Don t use This company Not surprised at all there is so many negative comments Am surprised they actually have two stars Use someone else Beware

This is the worst payroll provider I ve

This is the worst payroll provider I ve dealt with in my career of over 30 years I ve been trying to change some services for two months but have gotten nowhere despite multiple lengthy phone calls and emails I continue to be charged for services I ve cancelled I m stuck in the short-term because if I block Paycor from ACH access to our bank account it means I can t pay our employees either If you are considering Paycor as a payroll provider I highly encourage you to choose any other vendor Paycor is the worst choice

They are absolutely awful

They are absolutely awful Once you become a customer you will never be able to talk to a rep again I am 10 days away from my legal obligation to deliver W2 s to my employees and I can t get an answer that they are working on them Worst experience in customer care with any company ever and they had the nerve to up our rate 3 times in 2022 These were big rate hikes too I am shocked they are still in business

No service after onboarding

The onboarding team is dedicated and helpful After onboarding there is no account manager no point of contact The customer service team does not seem knowledgeable each CSR seems to provide a different solution and follow up is almost non existent The software is okay but working through an issue is nearly impossible due to the lack of service

Bad to worse

We onboarded Paycor in 2021 end of 2020 We had the exact same experience as others on here We were basically told lies about how our account would be managed and once we were In it has been awful - AND recently their customer service has migrated to a call center and has gone from bad to worse I have called with small questions issues five times in the last month and have not once had anyone able to answer anything

Worst Payroll Provider Ever

Paycor is the absolute worst Payroll platform I have ever used I have been in payroll for 35 years and have used several different platforms Their Customer Service team are horrible and very inexperienced They are very good at marketing and selling their product but cannot stand up to the promises made My payroll clerk knew more about payroll than their CS Reps did Very disappointing for the amount of money my company invested in their services