


Based on authentic user experiences
Erin S
6735 reviews
N/A
1 year ago
Stay away from Paycor
We have used Paycor for the past 10 years Starting in May 2023 they sent us an email telling us that basically our prices were increasing 45 -50 I responded in shock asking if we could discuss over the phone They were incredibly rude via email btw and stated that if I insisted on speaking with them I would have to sign up and put my name in a queue and that they couldn t even tell me when they would speak to me I immediately reached out to other processors to quote me and their quotes came in way cheaper and they assured me that I would have a dedicated rep to speak to whenever I needed assistance Paycor never even answers the phone It s nearly impossible to get in contact with anyone This company has gone downhill and quickly Their prices are ridiculous and they treat their clients like absolute garbage It is truly shocking Stay clear of this company
Sandra Stevens
6735 reviews
N/A
1 year ago
Awful support and customer service
We use this HRIS system and have to call or chat probably once a week for help or support Their customer service team is not trained at all There are no supervisors to oversee or help in escalated instances Their chat people just paste from their knowledge base and on the phone you are transferred multiple times or left on hold for 30 minutes - an hour No help Absolutely awful
Karen
6735 reviews
N/A
1 year ago
Customer service is nonexistent
Customer service is nonexistent Unable to reach by phone Received W2 which showed no fed taxes being paid We have had numerous issues with no customer support We will be looking for another payroll service
Rachel Munns
6735 reviews
N/A
1 year ago
This is a horrible program
This is a horrible program It is slow and often deletes all input data for no apparent reason It takes almost an hour just to log my hours for the month and then they are sometimes deleted This program is truly awful I have never used any site that functions this poorly and I remember dial-up
Chris Davis
6735 reviews
N/A
1 year ago
Worst customer service ever
Worst customer service ever Don t use This company Not surprised at all there is so many negative comments Am surprised they actually have two stars Use someone else Beware
D Miller
6735 reviews
N/A
1 year ago
This is the worst payroll provider I ve
This is the worst payroll provider I ve dealt with in my career of over 30 years I ve been trying to change some services for two months but have gotten nowhere despite multiple lengthy phone calls and emails I continue to be charged for services I ve cancelled I m stuck in the short-term because if I block Paycor from ACH access to our bank account it means I can t pay our employees either If you are considering Paycor as a payroll provider I highly encourage you to choose any other vendor Paycor is the worst choice
Corey Illingworth
6735 reviews
N/A
1 year ago
They are absolutely awful
They are absolutely awful Once you become a customer you will never be able to talk to a rep again I am 10 days away from my legal obligation to deliver W2 s to my employees and I can t get an answer that they are working on them Worst experience in customer care with any company ever and they had the nerve to up our rate 3 times in 2022 These were big rate hikes too I am shocked they are still in business
Cameron Dunafon
6735 reviews
N/A
1 year ago
No service after onboarding
The onboarding team is dedicated and helpful After onboarding there is no account manager no point of contact The customer service team does not seem knowledgeable each CSR seems to provide a different solution and follow up is almost non existent The software is okay but working through an issue is nearly impossible due to the lack of service
Sandra Stevens
6735 reviews
N/A
1 year ago
Bad to worse
We onboarded Paycor in 2021 end of 2020 We had the exact same experience as others on here We were basically told lies about how our account would be managed and once we were In it has been awful - AND recently their customer service has migrated to a call center and has gone from bad to worse I have called with small questions issues five times in the last month and have not once had anyone able to answer anything
Krista Mitzel-Vaught
6735 reviews
N/A
1 year ago
Worst Payroll Provider Ever
Paycor is the absolute worst Payroll platform I have ever used I have been in payroll for 35 years and have used several different platforms Their Customer Service team are horrible and very inexperienced They are very good at marketing and selling their product but cannot stand up to the promises made My payroll clerk knew more about payroll than their CS Reps did Very disappointing for the amount of money my company invested in their services