Based on authentic user experiences
Howard
7546 reviews
N/A
5 months ago
Glad I found Pelhampumps
I found Pelhampumps because I needed to replace my shower pump My Salamander pump failed and was beyond repair and I needed a cost effective replacement Their website showed a range of different reconditioned pumps which are much lower in cost than new ones I d never thought of using a reconditioned pump and had never heard of Pelhampumps before I wanted some reassurance about the quality of the reconditioned pumps they sell before going ahead and buying from them My email was answered swiftly by the boss and he explained that the pumps like the Stuart Turner range used brass impellers instead of the plastic ones that Salamander used Because of this he is able to fully recondition them He was even able to offer a 60 day return in case I had any problems and was not be satisfied The quality of his reply gave me the confidence to go ahead and buy a Stuart Turner Monsoon 2 bar pump It arrived on time was really well packed and came with the full installation instructions As I was going to fit this myself I found it vital to read and understand these instructions The push fittings and flexi-pipes supplied with the pump worked a treat and I used Screwfix to buy a couple of the recommended JG Speedfit fittings to make small changes to the pipework I did encounter a small issue when installing the pump and I cannot praise Pelhalpumps enough for their advice and support which they gave me to successfully complete the installation I m really happy I found Pelhampumps and have written this review because I believe in sharing and highlighting positive experiences Whenever really positive customer service and workmanship is found I think it s worth sharing that with Trustpilot I can recommend Pelhampumps without any hesitation as a reliable and trusted company I hope this can give people who read this review the same reassurance and confidence that I experienced
Phil
7546 reviews
N/A
5 months ago
An open and honest business
An open and honest businessMy Aqualiser digital shower pump controller unit Black gave up after 8 years of use the pump stopped working but still controlled the water temperature under gravity feed only - no pump assistance A Google search brought me to PelhamPumps among others I ordered a refurbished pump controller Black direct from the company and I can only describe the response as rapid The replacement pump duly arrived well packaged and with a set of installation instructions The pump installed and working as it should I was disappointed to find that it dripped when not in use however being an electro mechanical device components sometimes go out of alignment in transportation I decided to leave it for a few days just to see if the issue would resolve itself to no avail Emailed the company and explained the issue and also explained that I could not just send the pump back for a replacement due to fact we cannot be without showering facilities I received a very quick response with a positive way forward and an apology Unfortunately there were no Black cased pumps available but Pink cased were available latest iteration and greater pump pressure I agreed to purchase the Pink cased pump and installed it with no issues and returned the initial offering for a refund I highly recommend PelhamPumps excellent communication and geared to positive outcomes
John Turner
7546 reviews
N/A
5 months ago
My Stuart Turner power pump stopped
My Stuart Turner power pump stopped working Pelham Pumps offer a repair service second to none Good communication great price and fast delivery Will definitely use again and would recommend this company
Aleem
7546 reviews
N/A
5 months ago
Excellent customer service
Placed an order at 7pm on a Monday and followed up with a request for prompt despatch got a mail at 8pm saying product was out of stock but offered a suitable alternative which was great was posted the next morning and arrived at 10am Wednesday Excellent customer service
Customer
7546 reviews
N/A
5 months ago
Great company to deal with
I made a mistake and ordered 2 rather than 1 pair of washers No phone number but there was a contact page Within 15 minutes of using the contact page Simon came back to me sorted out the issue and issued a refund for the 2nd pair Items arrived in good time and as described The true test of a company is when things go wrong albeit my fault and they sort it quickly with no fuss Definitely recommend this company and would use again without hesitation
David Brookfield
7546 reviews
N/A
5 months ago
Would definitely use againOrdered a starter capacitor for my
Ordered a starter capacitor for my salamander shower pump Came within 4 days Fitted and worked perfectly Easy to use website
Steve
7546 reviews
N/A
5 months ago
Outstanding customer care
I emailed the company with an order for seals for a shower pump They immediately replied to check without prompting if I had ordered the correct parts I was then confident to tackle the repair knowing the parts would fit Excellent service from a company with great customer care The parts also came very quickly by post
Anthony D Arcy
7546 reviews
N/A
5 months ago
My Stuart Turner Monsoon pump started
My Stuart Turner Monsoon pump started to run on especially after showering Simon at Pelham Pumps passed on his expertise and it allowed quick diagnostic for the fault I purchased a kit and fitted a new part and problem solved Repaired by myself in 30 minutes once I had the parts and for under 70 thank you Pelham Pumps for your assistance and great service
