S
Sterling Smith
Nice quick dispatch
Quick and efficient service i will use PET again
Personalelectrictransport Reviews
Personal Electric Transport London UK s No 1 Micro-Mobility Shop
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AI Review Summary
Based on 99 reviews
Overall customer experience is predominantly positive, with many praising exceptional customer service that is friendly, knowledgeable, and often goes above and beyond. Delivery is frequently highlighted as very fast and reliable, with many orders arriving within days. The returns and support process receives mixed feedback, being excellent for some but problematic and unresponsive for others. Product quality is generally described as good, well-built, and as advertised, though there are notable instances of defective, damaged, or incorrectly shipped items. Overall satisfaction is high among the majority of 5-star reviewers who report great experiences. However, a significant minority report severe issues including non-delivery, dangerous product failures, and shockingly poor customer service. Communication is typically good but can be absent or dismissive in problem cases. The company is recommended for its service and speed by many, but also strongly advised against by those with negative experiences due to unmet promises and poor problem resolution.
What customers love
- High-quality and well-built products
Common concerns
- Defective, damaged, or used items received
Last updated 4 months ago
J
Joe Jackson
Items arrived very quick a big thumbs
Nice quick dispatch the new clamp makes the scooter alot better think i will visit the store soon to have a look keep up the good work
R
Robin Arden
I have paid in advance awaiting
Items arrived very quick a big thumbs up to PET always great service
N
Nosheen Hanif
Very friendly
I have paid in advance awaiting delivery of my e scooter and have been informed that it will take 3 weeks for delivery
O
ORB
onewheel test ride
i did a test ride and the service was good I can tell the staff are more interested in EUC than onewheel I personally prefer onewheel but thank you very much pet
J
James H
4 5 stars - Good service
Excellent customer service from Vlad and delivered very swiftly 2 days The scooter came with a couple screws slightly loose and a squeaky disk brake which could be fault of the manufacturer not PET so will have to get that fixed but other than that everything is as advertised
J
jonathan dunleavy-Colgan
Lazy delivery driver needs a kick up the Jacksie
I can t blame the service from PET However the delivery driver lied about the buzzer not working I had to go down to let him in then I had to carry the scooter up the stairs myself A trick he does daily I assume
I
ivan teece
Good product and timely delivery
Give tyres and tube together
G
G Funk
Good vibes here
Good vibes here The tyre is great just hope to be able to order more
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