Petcarerx Reviews

Peggy was amazing in helping me sorted

Peggy was amazing in helping me sorted out my shipment and payment method changes She gave me confidence in her ability to make the updates What a huge relief to know my pet will get his meds on time Thanks Peggy

I received the wrong dog food

I received the wrong dog food Peggie Barron-Paildo in your customer service department helped me get my refund with the recommendation that I donate the dog food because PetCareRx did not want it back I did donate it to The Humane Society She was very responsive to all my emails and followed through to get me my refund I will definitely use PetCareRx again because of this experience

Exceptional Customer Service

Your customer service department is STELLAR Today s help came from Pamela Every step of the way your customer service superheroes reach out to let me know the status of all orders what they are doing to assure the correct medications are being sent in a timely manner as well as to be sure the dosing is the correct measure so as to not make an error to protect our pets health Today Pamela called to help clarify dosing amounts She was amazing quick to fix what was unclear due to my error and she did it with efficiency and with a true willingness to provide the customer service experience I have come to appreciate from you all There is no other company that I engage with that provides this level of customer care Bravo And thank you AND your prices are so reasonable which is initially what caught my attention now it is your customer care team that catches and keeps my attention

Compliment

Your agent Peggie Barron-Pauldo was of great assistance with a shipping error issue I received 2 of the same items even though my order stated otherwise She was thorough and professional Thank you PetCar eRx for good customer service agents like her

Great customer service and saves a lot of money

Pet Care RX has saved me so much money than what I was paying for my three seniors medicine at my vet office Their customer service is stellar and they keep in contact to make sure that everything is in order Their prices are some of the best online and I can t recommend them enough Thank you petcareRX I will continue to do business with you as long as my babies need their medicine Highly recommend

Pam Madonna-exemplary service

Pam Madonna was completely professional patient and knowledgeable As a new customer I asked her tons of questions and she answered them all even when I had to repeat some I didn t understand She is excellent in customer service and should be commended for her ability to deal with customers in such an exemplary manner

Ms Peggy is a TRUE GEM

In the last several times that I have called PetCareRx I have had the ABSOLUTE PLEASURE of speaking with Ms Peggy That woman is a TRUE GEM and is always so sweet professional I m calling back next month just to hear her voice--Thank you Ms Peggy

Excellent Customer Service

She went above and beyond helping me to get my pet her much needed heart medication I will stay here from now on She was knowledgeable and friendly exactly the experience one hopes to receive when calling into a service center