Photomoonlamp Reviews

Bought 2 personalised lamps

Bought 2 personalised lamps They both arrived scratched they offered a 20 refund but I demanded they be replaced and I was sent replacements Then after 4 months of using the lamp it stopped working I contacted them again to get a replacement but they refused and offered a 10 refund I had to threaten department of fair trading They sent me a replacement lamp base but it was the plane light not the rainbow colour changing light like I had originally ordered The offered me 20 off on my next order I will not be purchasing from them again The emails have gone quiet now

Brought two of these lamps for my

Brought two of these lamps for my nephew and niece then shipped them and then returned it back cause no one was home so we gave them permission to leave on front porch and we haven t heard back since Very disappointed and probably won t get my money back

This is the worst quality thing I think

This is the worst quality thing I think I ve ever bought I m so disappointed because this was a Christmas gift for my son and his girlfriend this absolutely horrendous it looks nothing like what they advertise they chopped off my son s head and half of his girlfriends body it looks absolutely nothing like what s pictured this company should go out of business for the crappy workmanship that they have done you

Buyer Beware Please read before buying

Moon lamp took over 3 weeks to arrive and the shipment was incomplete didn t include charging cable Support couldn t give me a response on what type of cable is required And took a week to tell me they were going to ship a new cable and gave me a tracking number that still shows that their overseas mail service never rec d the item from them Never shipped Tried multiple power adapters and cant get it to power on 6 weeks in and still have a useless globe and no support

All around a bad experience

The Item I ordered took over 30 days to arrive far beyond the advertised time they made a mistake on the item but would not fix would not honer their own return or replace policy All around a bad experience

Ordered a coloured LED lamp and only

Ordered a coloured LED lamp and only white lamp arrived Contacted customer service and was originally told I wasn t using product correctly however as it turned out I was and they had sent me wrong product Have been trying to get a replacement now for over 3 weeks and countless emails with no luck Quality of product not the best either

If I could do zero stars I would

If I could do zero stars I would Apart from taking so long to eventually arrive even though getting duped into auto paying extra for premium service When it arrived all the personal names were wrong When I emailed to complain they showed me a photo of someone else s order and said that s what I ordered It all comes from China and is basically the crappest quality you could imagine Avoid so bad

Very disappointed as the website is

Very disappointed as the website is marketed as an Australia Website - once order was placed only to find out they are shipping it from China - waited over 2 months for it to arrive and arrived today and it s broken in half Yet to hear back from them about what they are going to do Have requested a full refund and will be lodging a dispute with Paypal as well Disappointed is the only polite way to put it

DO NOT ORDER FROM THEM

DO NOT ORDER FROM THEM Ordered over 2 months ago They posted it it got sent back apparantly then they said it s ok your items on the way to only be told another 2 weeks later it will be posted today Omg what a scam I paid 189 for 2 lamps for gifts you won t receive don t buy shop Australian there Chinese Daisy is hopeless they say there sending it and simply don t excuses excuses I m going to advertise this business so every one knows to beware I think A currant affair would love all of these stories on a scammer from China to make our people beware