Planzer-paket Reviews

Very disappointing

Very disappointing Was confirmed my package was on the way so waited in for it - and then got an email just saying your package couldn t be delivered and a new date for next week given I needed the package for a house move so now it is useless to me And of course as it is Saturday nobody answers the phone Terrible service

No attempt to actually deliver my parcel

There have been several issues with the delivery of my parcel by Planzer Initially there were two unsuccessful delivery attempts that I was completely unaware of as I received no tracking information and no delivery notes were left Last Friday I was at home for the third delivery attempt When the delivery person rang my bell I spoke through the intercom letting them know I would come downstairs to collect the parcel However even though I arrived downstairs within 60 seconds of the bell ringing I found a failed delivery note but no sign of the delivery person I arranged to work from home yesterday to receive the rescheduled delivery but at around 10 a m the delivery was unexpectedly pushed to today As a result I had to rearrange my work schedule again to be home even though I was supposed to be in the office Given these repeated issues I am concerned that my parcel may have been stolen by the courier If I had a choice I would never use this service but unfortunately I didn t in this instance Based on my experience so far I have little faith that the parcel will actually be delivered today as there seems to be no real effort to ensure it reaches me Perhaps I have to sit infront of my mailbox all day I would be very surprised if the delivery person actually had my parcel with them and not just a prefilled note of unsuccessful delivery though

Avoid this company

Avoid this company I received delivery date on 12 04 23 and I was waiting all day long at home for my parcel finally for nothing Next day I get in contact with them and they reply back with template stating if I do not receive my parcel in the next 3-5 working dates to contact with the sender Yesterday 14 04 the delivery truck was here in my neighbourhood and guess no package for me Their tracking system is rubbish as you cannot track your parcel at all Now I have to spend one more day for nothing as apparently they don t deliver your goods next day as they promise In 3-5 business days I could get my packet from Moscow not within Switzerland

Liars and Thieves

They frequently lie about falsely delivering packages based on the reviews here and my personal experience was them leaving the package on the street to get stolen rather than take the extra couple seconds to ring the doorbell Only reason I used them was another company uses them for delivery You are better off tossing money into the garbage then give to this company

Never use this service

This company lost my first package and then delivered then took a 20 chf additional delivery charge to ensure deliver of the replac e t before 8am and the packet turned up at 2 15pm No response to emails or calls Never use this service

Bad performance and worse customer communication

Of two packages that were sent together only one arrived The other one was promised to be delivered 3 times but the truck never showed up After a week of trying to get it delivered I had to find you myself that the package was now damaged and could not be delivered No apologies or any information from their side Waiting time to get somebody on the phone is about 30 minutes and there is no reaction to e-Mails Never use this service It s a catastrophe Bad performance and worse customer communication

Joke of a company

Joke of a company They sent an email stating that they tried to deliver but they hadn t Next day left a valuable item OUTSIDE and only notified via email didn t even ring the bell so we could go down immediately Avoid like the plague They should be ashamed to call themselves a delivery company Migros are using them I shall be making a complaint to them and hopefully they will withdraw use I guess they are cheap

Parcel was delivered at wrong street

Parcel was delivered at wrong street I knew it had been delivered since i got an eMail saying it was Writing to CustomerService those guys had the guts to respond to me with a picture of the delivery saying yes proof it was delivered and when responding that it was at the wrong adress instead of apologizing and trying to fix the issue According to our GPS location system the parcel has been delivered correctly Folks i know where i live Don t try to school me what my street and what my housedoor looks like

Worst delivery service ever

I ordered something from Digitec every time Digitec sends me things with you Either I don t get them or I have to clarify things this time is not the exception I was supposed to get a package today it was delivered but not to me I don t know if because of you probably yes or because of Digitec my address is right there YOU always have my incomplete wrong address of course I don t get things afterwards Today I noticed the same problem and had left a note for anyone who had to do the sending de that the address was incomplete and I had left the right one Did it serve any purpose NO now you have delivered my package who knows where and I have no idea where it is I checked from the neighbors but nothing from the picture you left I don t recognize the place