Plusheat Reviews

Unfortunately Plus Heat had not informed Home Assist 365 that the appliance was a back boiler When the engineer arrived he informed me that he was not certified to work on back boilers The appointment was abandoned and a new appointment arranged

A bit unhappy as i was given a 4 18 extra charge on my bill so paying 15 a month the increase was done with no warning They are offering new customers a price of under 10 but nothing for existing customers I have contacted still awaiting response

Had a guy come carry out the boiler service First day they never turned up didn t even let us know When they did arrive was a contractor to plusheat Serviced my combi without even taking the case off Never got a printout of how it s running never even topped up the water as the pressure was low No wonder he was only at my property for 5 minutes Reported this back to PlusHeat but didn t really seem interested Be warned you get what you pay for I guess I for one will not be renewing with them

Was given incorrect info about boiler certification To be fair to caller she rang me back to advise mistake and apologised The company are too slack on advising problem to landlord 3 days is too long

7 weeks and still haven t visited No heating or hot water excess paid monthly payments still being taken but no visit to the property I ve reported another breakdown because no one responds to the online chat got the email for payment again then replied showing previous invoice already paid Got a response and was told to ignore the new invoice but still no visit to the property What do I have to do

First issue was resolved relatively quickly though I had to wait a whole day to get an engineer It s now the second time and my boiler has broken down They don t have their own engineers so it seems they have to wait for someone to accept the job I m looking at Christmas with no heating or hot water And pregnant too I miss British Gas Homecare

Called PlusHeat on the 10th the day before the renewal and asked if I could pay for the policy with a card to ensure it went through but she said I had to wait and it would come out of my Bank account This was not true It came out of my Amex card and was DECLINED leaving me to worry for the weekend about not having insurance I offered her an actual account that I knew to be in use and she said no I as a disabled vulnerable customer should not have to worry un-necessarily hence only 2 stars Luckily i was called on Sunday and I could rectify this so I did not have to ask permission of my boss to make the call on a land line at work tomorrow having 2 days of no insurance

I got a notification yesterday saying that you are going to claim an additional amount of 7 19 by direct debit from my bank I do not understand where you get this amount I signed for a monthly subscription and this was claimed every month Check this and correct it ASAP if you take this money by direct debit you are liable for my losses and bank charges

Firstly a lot of fine print that can catch you out Broad and blanket clauses like taps are not covered but what on the taps is not covered is not specified Meaning even if there is a leak from where the tap joins to the basin they deem it not covered I can understand if procurring new taps and changing them is not covered but surely their plumbers have enough silicone to seal it Oh no they don t carry silicone and ask the policy holder to do it A plumber in UK getting on a j9b and doesn t have silicone and it is not covered Appalling really Got charged for a trace and access ok but when it was deemed not needed had to followup for a refund I mean it was very prompt when they wanted the money of me but completely forgotten when they had to refund it And another of the fine print if the replacement of items such as thermostats is not like for like or the model is old they wont replace it err what am i paying for then And btw am on their highest level of insurance so if this the service am offered I dread the boiler breaking down for their other customers

Had to book in twice as the first time nothing was confirmed Upon the second booking only half of the properties were confirmed so had to call a third time to ask why I was told 2 properties were booked in for the day I called I didn t have any confirmation so had to rush around t trying to call the clients The engineer would not wait even though I said between 5 and ten minutes I don t think il be using them again