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Customers report mixed experiences with Postbox, highlighting poor customer service and refund issues alongside praise for easy setup and great support. Reviews emphasize quick and easy processes, competitive pricing, and professional, helpful staff. However, there are recurring complaints about rigid address requirements and unresponsive help for cancellations. The service is seen as effective for establishing UK mailing addresses. Overall, satisfaction is high among successful users, while others faced significant frustrations.
Last updated 4 months ago
The PostBox Company provides a professional private mailing address service in London, offering a modern alternative to traditional PO Boxes. The company operates as a provider of personal and business mailing address services, registered office solutions, mail forwarding, mail scan & email, and small parcel forwarding. Its London (E1) registered office address serves individuals and businesses requiring a discrete and confidential mailing location, with support for clients based in the UK and worldwide.
The PostBox Company supplies a London Registered Office address starting from £22 per year, which is described as less than 43p per week. This service includes a Directors Service Address and a Business Mail Address, with options for mail scan & email and mail or small parcel forwarding. These business services are aimed at companies needing a central London address presence while outsourcing mail handling and regulatory correspondence.
For personal use, the company offers several Personal Mailing Address options, including a Low User Personal Mailing Address. These services are designed for people living in the UK or overseas who need a trusted London address for personal mail management. The company highlights flexibility and confidentiality, with no sudden price hikes, and positions its pricing as cheaper than PO Box alternatives.
Online Security services are available to protect your address, and ID proof along with proof of address are required for every client under Anti Money Laundering Regulations. The business maintains an office at 5 Brayford Square, London E1 0SG, and operates Monday to Friday, 9:00am to 6:00pm. Customers can contact the team by phone at 0203 910 8286 to speak with a real human being, avoiding call centres and pushy salespeople.
The website is owned and operated by Ghost Mail Ltd (Company Number 11432238), with registered office at 61 Bridge Street, Kington, HR5 3DJ. The PostBox Company holds VAT Registration Number 332 5544 17, ICO registration number ZA507548, and Anti Money Laundering Registration Number XXML00000141031. The platform uses cookies and provides links to its Terms and Conditions, About Us, Contact Us, and service categories including Company Registration Services and Web Hosting Services.