Purewhitelines Reviews

High priced items - ZERO customer service

White the items on the website look nice - it kind of looks like it s geared towards Instagrammers lifestyle bloggers designers they are WAY overpriced I purchased a chrome railway luggage-rack style coat rack with a mirror in the middle that can be angled up and downAfter delivery and installation I noticed a hideous smell in my house - and discovered it came from the back of the coat rack The mirror had a faux leather backing and Rabbit skin glue had been used to stick the leather to the board behind the mirror The smell is horrific and lingered In the end I had to remove the coat hanger and get it out of my house It was an expensive item but remains in a box in the garage Three times I wrote to Pure White Lines asking for advice - and if they knew there was an issue with the back of the mirrors and if they had any suggestions but they never replied once They don t take returns AT ALL and they won t engage with you after they ve taken your money They are happy to spam with emails too- you don t even have to sign up

Order Still Missing

I placed an order for a sofa at the beginning of June The sales team told me it would be with me in 6 weeks It is now almost October and I still haven t received the item Every time I try to contact them they either don t answer the phone or take ages to get back to my email As our correspondence has gone on they have continually given me false information as to the whereabouts of my sofa Every 2-3 weeks I email asking where my sofa is and they give me a date The date comes and the sofa is still not here What is so frustrating is that the company has made no attempt to reach out to me and manage my expectations Every time it has taken me to reach out and every time after much delay they get back and tell me a date in the future This has now happened about 5 times and the sofa is still not here The final correspondence told me that the sofa would be with me this week and it s still not here The way they manage their customers is not fair and it s such a shame that a company with great products conducts business in such a fashion Wouldn t recommend

Steer clear - not worth the hassle

I placed a significant order nearly a month ago and still haven t heard anything regarding delivery I have emailed Holly numerous times and have received no replies trying to make contact by phone is a waste of time - none of the lines are answered I m now genuinely concerned this is a fraudulent transaction and there was never any intention on sending the light fittings I ordered Whilst the products seem to be decent value there is zero customer service so I just wouldn t bother it s not worth the hassle I m now left with no choice but to pass this to my credit card fraud department to resolve

Don t bother Spend your money elsewhere

Unique and interesting items A company that I have bought from before however I will never buy from again due to the incompetence and rude attitude of Benedetta The way you are treated by her leaves you never wanting to return Zero Customer care or service Phones are rarely answered knowledge of stock and stock levels are non existent A huge disappointment Beware

Waldorf Wall Lights

Waldorf Wall Lights - they look beautiful and the customer service was amazing super helpful expressing them to us the delivery team were brilliant

Just received a large sideboard

Just received a large sideboard It s lovely Arrived on time with everything fine The reviews did put me off but no probs and a nice product

Absolutely delighted

Beautiful lamp - excellent quality

More than happy

My statues arrived today to say I m happy with them is an understatement I m over the moon they are fantastic with a great delivery service too Definitely recommended and will be ordering again in the future

I love our new lilac sorrento

I love our new lilac sorrento impeccable customer service from the sales and delivery teams to help us find the perfect chandelier and have it in place so quickly