Rail Reviews

Book High-Speed Trains Around the World with Rail.Ninja

3.57
139 reviews
Great Rating
Based on 139 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

The majority of reviews highlight a smooth and easy booking process, with users praising the website's user-friendliness and quick ticket delivery. A significant number of customers also report positive experiences with responsive customer support. Conversely, a substantial portion of negative feedback centers on the perception of overpriced tickets due to high commission fees, with some customers feeling misled about pricing flexibility. Other recurring complaints include inflexible ticket change policies and issues with seat selection not being honored. A small number of reviews mention problems with tickets not being honored by official stations.

What customers love
  • Easy booking process
  • Quick ticket delivery
  • User-friendly website
  • Simple modification
Common concerns
  • High commission fees
  • Inflexible tickets
  • Seating issues
  • Misleading pricing

Last updated 6 days ago

K

Daylight robbery

Our tickets were ready for collection from the kiosk at Belfast station However charging 44 commission on each ticket by booking through your website is nothing short of daylight robbery We didn t know this until our tickets were printed out The price on the tickets were 15 99 each and you charged me 23 00 Will definitely not book through your website again
W

Booked a train from Seville Spain to

Booked a train from Seville Spain to Madrid and unknowingly were charged exorbitant fees The fees were almost 100 the cost of the actual train ride so for a 75 ride we were charged 140 Yes the website was easier to navigate than Renfre s website - but it was worth the couple of extra minutes to figure it out as the cost of the next train ride we did via Renfre fwas the exact cost of 75 without the additional exorbitant fees Don t do it
A

Absolute ripoff merchants

Absolute ripoff merchants Expected a booking fee and perhaps a little profit cream but not almost 120 for a one 250 ticket from Tokyo to Hiroshima Much better getting to the station and if you can booking a day earlier
E

Don t book Online

While the train service was not a problem I found the purchase of 2 tickets online had an additional charge of 50 which was robbery and unexplained The face value of the 2 tickets was 62 and I paid 112 online When I took it up all I got was booking terms don t book online and buy your ticket at the station a few days before you travel A very unsatisfactory experience
R

Use rail ninja with caution

Chocked to see that the price for Seoul - Busan tickets is twice the pice compared to when you buy them at the station This is only disclosed when the purchase has been completed Furthermore it was not possible to choose seats and we of course got the worst seats in the train for premium price Really regrets using rail ninja It gets two stars since the service works if you don t care about price and seats and just want to be sure io get from a to b
S

The bus was un-airconditioned

The bus was un-airconditioned The driver was extremely nice about it and made every effort to make us comfortable but for an over four-hour trip to Canberra in the middle of a hot day a fault such as that is simple not permissible
A

We were not able to retrieve tickets

We were not able to retrieve our tickets from the ticket counter when we provided our reference number from Rail Ninja We were informed that the number was not used by the rail system in Hong Kong and that we would have to purchase tickets there which we did We requested a refund from Rail Ninja who refused to refund the ticket price They stated that they instructed us to go to a ticket machine to retrieve the tickets not to the counter However on the web site and in the instructions we received we were informed that we could go either to a ticket machine or to a ticket counter They continue to refuse to provide a refund
J

Seating requests not met

On both legs of the trip my requests to have our four family members seated together were not met We ended up in different areas on the cars
T

easy to use but very expensive

It s definitely easy to use but my train ticket cost nearly 60 more than face value in Japan I ve only realized the difference now that I ve collected the ticket and the price is on it My fault for sure for not looking into it more but the rail ninja website definitely didn t show the gap in prices anywhere
B

Selling mugunghwa train ticket as much

Selling mugunghwa train ticket as much as KTX SRT ticket mugunghwa only KRW 17800 but I bought it from this application for KRW 31000 I know you want to make a profit but this is way to much

About Rail

Find and book your high-speed train tickets online with Rail.Ninja! Purchase e-tickets with preferred payment methods for trains worldwide like Vienna Budapest train tickets, Vienna Prague trains, Lisbon Porto, Oslo Bergen trains.

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Frequently Asked Questions

Rail.Ninja is an online global train ticket booking platform that acts as a centralized booking agent. It connects travelers with rail operators from over 50 countries, providing a user-friendly portal to search, compare, and book train tickets for international routes, scenic journeys, and complex itineraries entirely in English.

Rail.Ninja specializes in booking international and cross-border rail routes, such as journeys across Europe or between neighboring countries. It also offers access to famous scenic and tourist-centric railways, including Japan's Shinkansen, the Trans-Siberian Railway, European high-speed trains like Thalys and Eurostar, and picturesque routes in Canada and Australia.

The booking process involves searching for routes by departure and destination cities, comparing available schedules, seat classes, and prices. Once a selection is made, you can complete the booking transaction in English with secure payment processing. Upon confirmation, most tickets are delivered electronically as e-tickets for presentation on a mobile device or printing.

Rail.Ninja is particularly valuable for independent tourists planning multi-country rail trips, travelers seeking scenic or long-distance train journeys, individuals who prefer booking complex itineraries in one transaction in a familiar language, and those needing a reliable agent for trains without straightforward online booking systems.

Yes, as a booking agent, Rail.Ninja typically adds a service fee to the base fare set by the rail operators. This fee covers the convenience, aggregation, and customer support provided. Travelers are advised to compare total costs, especially for simple domestic routes that might be booked directly through an operator's website.
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About Rail

Rail.Ninja: A Global Train Ticket Booking Platform

Rail.Ninja is an innovative online platform dedicated to simplifying the process of booking train tickets across a vast network of international rail routes. Operating as a centralized booking agent, the website connects travelers with rail operators from over 50 countries worldwide. Its primary mission is to provide a seamless, user-friendly experience for planning and securing train travel, particularly for complex international itineraries and scenic journeys that are often challenging to book through multiple, separate national carriers.

Core Services and Offerings

The platform specializes in several key areas of rail travel:

  • International and Cross-Border Routes:Rail.Ninja excels at facilitating bookings for trips that cross country borders, such as journeys across Europe or between neighboring nations in Asia and South America.
  • Scenic and Tourist-Centric Railways:It offers easy access to famous tourist trains, including Japan's Shinkansen (bullet trains), Russia's Trans-Siberian Railway, European high-speed services like the Thalys and Eurostar, and picturesque routes in Canada and Australia.
  • Comprehensive Search and Booking:Users can search for routes by departure and destination cities, compare schedules, seat classes, and prices, and complete bookings entirely in English, with secure payment processing.
  • E-Ticket Delivery:Upon confirmation, most tickets are delivered electronically as e-tickets, which travelers can present directly on their mobile devices or print out before departure.

Key Features and User Experience

The website is designed with the international traveler in mind. Key features include a multi-language interface and customer support, detailed train information with amenities listed, and flexible search options that allow for easy date changes. Rail.Ninja acts as an intermediary, meaning it aggregates schedules and availability from various rail operators to present consolidated options. This eliminates the need for travelers to navigate multiple, potentially non-English websites to piece together a multi-leg journey.

Target Audience

The service is particularly valuable for:

  1. Independent tourists planning multi-country rail trips.
  2. Travelers seeking to book popular scenic or long-distance train journeys.
  3. Individuals who prefer the convenience of booking complex itineraries in one transaction and in a familiar language.
  4. Those looking for a reliable agent to handle bookings for trains that may not have a straightforward online presence.

Considerations for Travelers

As a booking agent, Rail.Ninja typically adds a service fee to the base fare set by the rail operators. While this provides convenience and support, travelers are advised to compare total costs, especially for simple domestic routes that might be booked directly. The platform's strength lies in its aggregation and simplification services for more complicated travel plans. Customer support is available to assist with changes, questions, and issues that may arise before or during the journey.

In summary, Rail.Ninja serves as a powerful tool for modern rail travelers, demystifying the process of international train travel. By offering a centralized, English-language portal for a global array of rail services, it empowers users to confidently explore the world by rail, from high-speed city connections to epic cross-continental adventures.