Rapidtests Reviews

Online GP Appointments | £49 | See an Online Doctor Today

rapidtests.io
3.79
96 reviews
Great Rating
Based on 96 user experiences

Rated 3.79 out of 5 by 96 Happy Customers

57.3%
11.5%
5.2%
5.2%
20.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 96 reviews

Customers report consistently fast delivery and quick results from Rapidtests, with many highlighting the ease of use and clear instructions. The service is frequently described as efficient and reliable for travel testing needs. Positive feedback emphasizes prompt certificate issuance and straightforward processes. No recurring negative themes appear in pros or cons.

What customers love
  • Fast delivery
  • Quick results
  • Easy to use
  • Clear instructions
  • Efficient service

Last updated 2 weeks ago

V

Utterly appalling service

Utterly appalling service do not use They do not send the Reference Numbers for Passenger Locator Form There is no customer service they fail to return emails and yet are quick to take your money I feel that strongly I have written to HM Gov to get this company removed from their approved list of suppliers Disgustingly poorly service and still no contact I had to order from another company who were brilliant and gave them 5 stars Project Screen use them instead
C

Would have given 0 stars if allowed

Would have given 0 stars if allowedIt was a nightmare the numbers they gave us didn t work on the passenger locator form so I had to consult google look at examples and made one up I tried ringing emailing and texting to no avail although I did get a reply after I had returned to uk naturally the made up numbers didn t work on the 2 day test so I then had to spend another hour sorting it out They are completely incompetent and I could have missed my trip hope they are better now avoid
S

Wrong timing I ordered a Day 2 post return to the UK

I ordered a Day 2 post return to the UK rapid test I filled in my trip details- date flight etc I received an email to tell me the Day 2 test won t be dispatched until 8 days after my return to the UK How can you accept an order you know you can t fulfil in the advertised and legally mandated time frame The code did work on the passenger locator form nonethelessThe spam emails are also irritating given the experience above
A

Hugely overpriced and code not recognised by NHS

These tests are 12 99 each rather than 6 99 for three identical tests sold in Superdrug Furthermore the code on them is not recognised on the NHS website so I can t even log the results as proof at the airport so in fact not even fit for purpose as I was testing so that I could fly to Spain tomorrow So 38 97 instead of 6 99 for 3 tests and not recordable for proof Have been completely ripped-off
S

Had to pick up from post office as they

Had to pick up from post office as they said they tried to deliver twice but was home both times and they did not Also no clear instructions of how to register to receive certificate No different to any other LFT that I can get for free
A

I wasn t sent the registration number

I wasn t sent the registration number which is needed for the Passenger Locator Form and had to contact Rapid Tests on several occasions to get this
S

An extremely frustrating and annoying process

A long winded tedious and frustrating experience Both my wife and I spent nearly two hours each trying to navigate through all the hoops and hurdles necessary to take these tests and get results The necessary codes aren t where they should be so you end up going back to the beginning all the information supplied before returning to the UK has to be entered again having taken the test etc etc A very user unfriendly process seemingly designed to cause maximum frustration and annoyance We certainly won t be using this company in the future The bland company speak PR nonsense reply from the company does nothing to address the many issues that beset this companies process to achieve a simple test and confirm system From the many negative reviews it still has a long way to go
P

Late delivery tests no communication

OK to book 2-Day Lateral Flow tests and thankfully Booking References allowed me to complete UK Passenger Locator Form and get home Test ordered 22 10 21 14 35 arrived too late for Day 2 testing but NHS 119 Line said just use anyway not your fault Otherwise would have cancelled and tried to get refund No communication between ordering and despatch on 27th October Company seems to accept orders that can t be fulfilled on time Would not use again Update In response to reply from Rapidtests sorry but e-mails to support went unanswered for days only got a response when already too late
C

Everything fine

Everything fine smooth service fast issuance of certificate However I had a question which was answered one week later - I expect something different from a n advertised 24 7 support I would be good to explain a bit better the process on the website - e g that people ordering the kit do not necessarily be the same as the ones being tested
S

I paid extra for faster delivery yet

I paid extra for faster delivery yet the test arrived many days late plus the postage on package stated second class delivery

About Rapidtests

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United States

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