Refundprotect Reviews

Refundable Bookings, Ancillaries & Salary Protection | Protect Group

3.53
135 reviews
Great Rating
Based on 135 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

A complete invasion of privacy

A complete invasion of privacy I understand you need proof if competitors cant swim but really I don t think people were reading my GP s letter I know you want to raise money for the event and pay staff but This was not a good experience and people talk
J

Worst experience ever

Worst experience ever I haven t received my refund after days no way to contact no one no email or whatsapp beeing answered
A

Refund blues

I am currently attempting to get a refund on my cancellation on my flight for one of their listed reasons The emails are short with little to no information or communication I have asked for where it states in the policy where it will not be honored to no response Update from response Your team did not handle this correctly at all I have yet to be provided with any documentation requested I have yet to be contacted after this review I will keep my one-star review and strongly encourage everyone with ears to avoid your services
S

put through an application online and

put through an application online and have not heard back It has now been almost a week I am looking for an email or phone number for contact or even notitifcation for application status I am hoping for a refund ASAP
R

please read this carefully

please read this carefully never buy insurance protection before reading the policy usually said refund your money for any reason but stop they will never refund your money unless you fight for it and have to proof why you want to cancel the flight with documents before and after up and down left and right basically they put walls every time you pass a wall there is another one till you miss your flight and get zero took my one week to get my money back and they took 100
S

good overall experience with site gone bad with unreasonable rejection

meant to write about the good overall experience on the site Though after I submitted I saw a notification saying my refund claim has been rejected and there is nothing that can be done They understood my change of citizen status - I don t have travel documents currently and can t travel out of the country So I m completely baffled by the rejection of ticket refund
J

Don t bother

Our daughter paid 179 extra for insurance via Refund Protect for four concert tickets - when she tried to get refund and listed as one of the options it was the wrong State - she got an email back immediately saying refund had not been approved It just said reason was not valid Why have it as an option in drop down menu if the reason is not valid There are an enormous amount of reasons why you can t get a refund Please be aware and read terms and conditions as it doesn t cover much So disappointing and money she s earned working part time for ages - now gone
T

This is such a con

This is such a con Don t bother paying this a waste of time Whilst you need to evidence it s only after when you need it that they really emphasise T Cs and the evidence you require even for an injury that you had over 20 years ago which has resurfaced and in theory no need for a medical note surely your word should be enough Might as well save 20 GBP and just bite the bullet and lose the registration fee A great BIG CON
P

8 weeks and STILL waiting for REFUND

8 weeks ago still counting and waiting we purchased 600 dollars worth of tickets with the refund option We couldn t attend and submitted the refund application and were APPROVED immediately and that is where the nightmare begun Seriously run as fast as you can from this company and the so-called refund option as it is a waste of time and money We are still waiting for our refund have several emails stating it is approved and coming but we still wait Unfortunately we have had to call in our bank and our lawyers to settles this THEY ARE A SCAM AND SHOULD NOT BE ALLOWED TO OPERATE DON T USE THEM
E

AVOID

To Whom It May Concern My name is Emel Demircioglu and I am writing this e-mail in behalf of myself and my husband Cengiz Demircioglu and my daughter Naz Demircioglu On 17 12 2024 my family and I purchased flight tickets from Istanbul to London and London to Istanbul which were on 18 01 2025 and 29 01 2025 These tickets were hundred percent fully refundable We purchased these tickets from budgetair com The online check in number is NGK4YV and the flight number from istanbul to london was W95772 and london to istanbul was W95729 We unfortunately cannot make it to this flight due to my serious urgent health condition which is dorsalgia and I have my doctor s report confirming I cannot fly tomorrow Due to this my husband and my 11 year old daughter cannot fly our total flight cost was 786 20gbp From Hopper the other insurance company I received my immediate refund which was 217 41gbp The rest comes up to 469 79gbp for all three of us I sent my my doctor s report my payment overview and my e-ticket to them I have already filled in your refund form however when I wrote my online check in number your form automatically filled in my name and the total cost that said 194gbp However when we did the same thing for my husband Cengiz Demircioglu and my daughter Naz Demircioglu this automatic information was not filled in I would really appreciate it if you could calculate the total cost and refund me immediately as this is really frustrating to have no phone number or e-mail of yours that can help me Emel DEMIRCIOGLU

About Refundprotect

Welcome to Protect Group. We're the world leader in refundable bookings, ancillary products, and offer salary protection in the UK. Find out more!

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