Refundprotect Reviews

Refundable Bookings, Ancillaries & Salary Protection | Protect Group

refundprotect.me
3.53
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.53 out of 5 by 135 Happy Customers

42.2%
13.3%
14.8%
14.8%
14.8%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
S

Proceed easy - didn t allow me to dr refund

The 1st time I tried to get a refund it did not work so I contacted customer services They told me to try again and if it does not work can i send them a scree shot of the error
S

i think right at the start of the

Was a bit tricky trying to do it when my phone screen kept disappearing A phone number would be helpful and talk to a real person Hard to navigate when I am still suffering from a condition I got yesterday afternoon
G

Once I was advised on how to go about

Was easy to use but didn t allow for additional cost of medical appt as first noted in the refund policy
C

Easy to follow but do not like giving

i think right at the start of the application it would help alot if - they was a note advising what documents you are going to need to attach before you actually get into filling the forms in so you have them ready i was forward and backwards on the first one
A

i don t think it should be so hard to

Once I was advised on how to go about receiving my returned because of illness I then knew exactly how to do it I am elderly but have the assistance was really appreciated Thank you
P

The refund was very prompt once other

Easy to follow but do not like giving bank account details should be able to give card used for payment detail fir refund
S

Helpful and easy to deal with

i don t think it should be so hard to get a refund when refundable tickets are purchased and i have a legitimate reason for the refundthe amount of forms and lack of help makes you feel like not bothering to push for a refund and that s not right
R

No medical form

The refund was very prompt once other issues were sorted namely having to give medical evidence on the refund form which is not always possible so you can t fill out the form and send it without it also for some reason it wouldn t except my sort code kept saying invalid but yes once sorted the refund was very prompt
J

Easy to use and navigate

The main issue both we and our Doctor had was that there are only information guidelines about information required Medical specialists are used to filling in forms so please have a form available when one selects illness injury etc as a cause This will speed up processing
A

Questionnaire easy to fill in except placing date of condition which has been ongoing for over 30 years having to place the date is hard

Questionnaire easy to fill in except the area where date when illness was first diagnosed became partner has suffered bouts of bronchitis since being in the Defence Force over 30 years ago using the calendar really was not a good thing Maybe have an additional option for long term illnesses Thanks

About Refundprotect

Welcome to Protect Group. We're the world leader in refundable bookings, ancillary products, and offer salary protection in the UK. Find out more!

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