Roofin Reviews

Delivery requested for Saturday Did not come no notification Kit arrived on Monday with no notification and just dumped in front of house Insuffient bolts included in kit Builder said instructions not clear and had to call supplier for advice Now product in place is looking good

I d love to give a 5 star experience But had to wait almost 9-10 days for the materials which were well packaged so not all bad Will likely use again but as I d planned on using the material on the later end of the delivery time I couldn t hang around on the job any longer I ll need to have prior to needing in future

I ordered a few hundred pounds worth of carpool bt roof sheets There was no coms as to when it would be delivered Which was disappointing Emails sent It eventually was delivered but once I unpacked it every sheet was cracked or broken Tried to get a response about a replacement refund but no response until Tuesday afternoon after I contacted my Visa company and trust pilot I got a notification a refund had been issued We are in difficult times but communication with customers is still very important

Ordering went well with Roofing Online but had problems with their supplier Clear Amber They delivered some wrong items some not delivered and some could not be delivered as they have manufacturing problems I sorted out the first two with Clear Amber and had to get a refund for the third by contacting Roofing who dealt with it promptly

These light weight plastic roof slates look good The reason I ve only given 3 stars is I m not too sure how they will weather and last The packaging they came in was quite badly damaged but that could have been the fault of the delivery company But the finished porch roof looks good

The product is good the speed of delivery from ordering is excellent but I think the 60 delivery charge is disgusting

Made my purchase on the 5 4 23 It wasn t until after my order went through I was told it wouldn t arrive until the 14 4 23 After taking the day off work to wait in all day I contacted them at 1630 to check the order was going to be delivered They told me that there had been a delay and it wasn t going to arrive until 18 4 23 with no explanation as to why I wasn t contacted I asked if the delivery could be made the day before as I am leaving the country on the 18 4 23 and I said I would wait on the live chat to find out the answer so I can sort this out Then got cut off from live chat and haven t been able to get through ever since Nobody answering the phone today either Guess I will just have to wait and see if my lead turns up before I leave the country or I have to get my money back once I m abroad which I m not looking forward to doing as I suspect it won t be easy with how their customer service s are Will re-review after 18 4 23 Review update17 4 23 So I contacted roofin first thing this morning and Vanessa who I dealt with on Friday instantly remembered me and informed me that she had already spoken to the relevant people regarding my delivery and she assured me it would be her before 2pm Delivery is now on the driveway and all looks good Big thank you to Vanessa for getting this delivered today Has saved me a headache of trying to source more product before I leave tomorrow As a company though a bit more thought needs to go into keeping the customer up to date regarding deliveries and dates We all know problems happen in life it s not a perfect world but it would be good to be kept in the loop regarding products we have paid for and when we will get them

Everything looks good so far The only issue I had was the pack sizes Ridge vents were sold as a pack of roughly 11m2 where I needed only 2m2 From shopping around I notice all companies do this but I see no reason why the packs couldn t be split

Delivery time was good price was fair overall process was easy Let down by whoever picked the order as 3 4 bsp fittings were sent out rather than the 1 size ordered

The order didn t arrive when expected and on calling they had lost the first order so ordered again The second order did arrive eventually and was left leaning up against the front of the house when they could have laid it down on the lawn The item itself is undamaged and ok