Route Reviews

Prompt responses to my questions

Prompt responses to my questions regarding a lost package Jake M from Meza Arizona went above and beyond to rectify my shipping issue He is a stellar employee and was most helpful and understanding

Route professional and experienced protection

Route did a great job responding to my issue as soon as I contacted them I responded to what they needed and they fixed my issue immediately They are definitely on your side but do play fair in assessing issues with items you buy Protection at its finest and I feel supported Thanks Route

Route is worth the cost for peace of mind

I ve protected 25 plus packages with the package protection The 1st time I had to use unfortunately Route honored their policy and got me a replacement instantly The customer service rep was fast with response times and very curious Thank you so much for being a great person and a good company

ROUTE has Fantastic Customer service

ROUTE has Fantastic Customer service support they responded quickly to my issue and I was extremely satisfied with the outcome 5 stars

Great customer service

Duvan was really polite Very quick response

Excellent Service

Great service I filed a claim for undelivered package Within minutes a new order was placed for replacement of lost or stolen package Must have been stolen because I was watching for the delivery truck Got the message delivered but it wasn t here

First time using route

First time using route so glad I did my order got stuck after 20 days I emailed them to report this received a reply straight away then had conformation of refund shortly afterwards Excellent customer service from Gabriel

My order was somehow lost with the

My order was somehow lost with the delivery service I never received it I reached out to route and they offered a refund or replacement and they took care of it all within half an hour and I didn t have to do a single thing