Royalmail Reviews

I would just like to say a huge thank

Redirection Customer Service Having spoken to soo many customer service agents from M S -terrible NatWest not great and many utilities companies I am amazed always that the Royal Mail agents are so good at the job Thanks Other companies please note

Exemplary customer service from Ross

I would just like to say a huge thank you to Nathan and his colleagues at Hastings Sorting Office who assisted in response to my mum being the victim of a scam Without his help and assistance the perpetrator would have succeeded in scamming my 91 year old mother Thank you

Brilliant post lady

I was expecting a parcel and received confirmation of a mis-delivery The POD was simply a photo of the delivery person s shoes and the parcel The geolocation showed an address no specifics on house number obviously further down my road It s unlikely the box will be retrieved but this is absolutely not the reason I ve rated this as 5-stars The reason for the rating is the advisor that I spoke to this morning Bear in mind that it s around 10am on a Sunday I was not kept waiting on hold and was passed through to someone called Ross He was EXCEPTIONAL He listened was patient advised accordingly explained next steps Ross is an example of what customer service should look like When a business acknowledges a problem that means more than the problem itself I dont know if I ll get my parcel but the positive feedback for Ross is well deserved

Great

I wish to say Thankyou to your post lady Alyssa who most times covers the WS1 area in Caldmore Walsall She is really polite and friendly and gets on with her job as a post lady in a professional manner making sure that all mail is delivered with care Her friendly personality is what makes her job shine and I hope that Royal Mail will thank Alyssa personally for her hard work love and effort she puts into her job Thankyou from AJK WALSALL

Good tracking service More reliable than competitors

So far I have positive experience with Royal Mail My local postmen I live Ruislip Manor and depot in Greenford work very well I see even some improvement in last 2 3 years I hope it will stay like that forever

Postman went the extra mile

I have used Royal Mail for many years and I believe it outshines the competition Which might not be saying much though haha

Excellent service and tracking

Postman went the extra mile and found my amazon parcel in the wrong adress and delivered to me

A ROYAL SERVICE INDEEDThe service is fantastic its so quick

I used special next day before 1 pm delivery I purchased the postage online asked for collection and to bring the label This was done 4 pm The following day at 11am the postwoman collected my parcel and had the label I received an email confirmation Full tracking and delivery by midday the following day