


Based on authentic user experiences
Paul Watson
6730 reviews
N/A
11 months ago
I love RM
Love Royal Mail use it all the time to send my eBay parcels I sent a parcel to China which unfortunately got lost made a claim through Royal Mail a cheque was sent within days excellent customer service would highly recommend much better than Evri and Yodel the worst two parcel courier
Kathy
6730 reviews
N/A
11 months ago
Redirection Customer s Service
I love RM - they are totally the best at keeping my parcels safe I am so fed up with soggy parcels that have been left on my doorstep i live on a main road it s just not secure but the other carriers seem to get away with it loveyourpostie
Richard Vidler
6730 reviews
N/A
11 months ago
I would just like to say a huge thank
Redirection Customer Service Having spoken to soo many customer service agents from M S -terrible NatWest not great and many utilities companies I am amazed always that the Royal Mail agents are so good at the job Thanks Other companies please note
Gill Lockley
6730 reviews
N/A
11 months ago
Exemplary customer service from Ross
I would just like to say a huge thank you to Nathan and his colleagues at Hastings Sorting Office who assisted in response to my mum being the victim of a scam Without his help and assistance the perpetrator would have succeeded in scamming my 91 year old mother Thank you
Fozia Bi
6730 reviews
N/A
11 months ago
Brilliant post lady
I was expecting a parcel and received confirmation of a mis-delivery The POD was simply a photo of the delivery person s shoes and the parcel The geolocation showed an address no specifics on house number obviously further down my road It s unlikely the box will be retrieved but this is absolutely not the reason I ve rated this as 5-stars The reason for the rating is the advisor that I spoke to this morning Bear in mind that it s around 10am on a Sunday I was not kept waiting on hold and was passed through to someone called Ross He was EXCEPTIONAL He listened was patient advised accordingly explained next steps Ross is an example of what customer service should look like When a business acknowledges a problem that means more than the problem itself I dont know if I ll get my parcel but the positive feedback for Ross is well deserved
Agata
6730 reviews
N/A
11 months ago
Great
I wish to say Thankyou to your post lady Alyssa who most times covers the WS1 area in Caldmore Walsall She is really polite and friendly and gets on with her job as a post lady in a professional manner making sure that all mail is delivered with care Her friendly personality is what makes her job shine and I hope that Royal Mail will thank Alyssa personally for her hard work love and effort she puts into her job Thankyou from AJK WALSALL
Max
6730 reviews
N/A
11 months ago
Good tracking service More reliable than competitors
So far I have positive experience with Royal Mail My local postmen I live Ruislip Manor and depot in Greenford work very well I see even some improvement in last 2 3 years I hope it will stay like that forever
Laura Whitefield
6730 reviews
N/A
11 months ago
Postman went the extra mile
I have used Royal Mail for many years and I believe it outshines the competition Which might not be saying much though haha
Sanaa
6730 reviews
N/A
11 months ago
Excellent service and tracking
Postman went the extra mile and found my amazon parcel in the wrong adress and delivered to me
George Kerr
6730 reviews
N/A
11 months ago
A ROYAL SERVICE INDEEDThe service is fantastic its so quick
I used special next day before 1 pm delivery I purchased the postage online asked for collection and to bring the label This was done 4 pm The following day at 11am the postwoman collected my parcel and had the label I received an email confirmation Full tracking and delivery by midday the following day