Rusticland Reviews

Terrible company AVOID AVOID AVOID Absolutely disgusting attitude towards customer service They ignore emails most of the time and never answer the phone They take no responsibility for mistakes or issues with unsatisfied customers The table and benches I believed to have ordered based on their website images is absolutely NOT the actual items that arrive I believed I was ordering a natural reclaimed rustic table and benches instead I got some cheap looking stained pine rubbish - False advertising I ve reported them to trading standards

Faulty product also damaged during delivery - Rusticland s eventual response for a refund I have to organise the return of the table Aside from the issues with the product which was tarnished and incorrectly constructed it was not well packaged the table top was covered by a cardboard lid and there was no instruction to handle with care it s unsurprising there was further damage during transportation In the absence of a reasonable solution being considered or offered I am taking further action - avoid

DO NOT USE THIS COMPANY The bar table we recently purchased is extremely poorly made this is pine wood just painted the colour you order even that was wrong though and we were sent a different colour Reading other reviews this seems to be a trend The boards are scratched dented and uneven so a glass placed at the wrong position on the boards does not sit level Rusticland are very quick to put the blame on the courier company Customer service is shocking Been told if we want a refund we need to pay for the return of the item We have a faulty product far from what we expected damaged badly made and they have the cheek to ask us to pay more money for the return This will be taken further PLEASE SAVE YOUR MONEY AND BUY FROM A REPUTABLE RELIABLE COMPANY

After trying to contact via phone email and website chat to order one of there products I finally gave up Their work looks of good quality but 48hrs with zero communication I ve decided to go to storm interiors as they picked up the phone communicated well on what s app sent and invoice I don t like to write a bad review and there products look very well made I hope they manage to fix their communication channels in future as I m sure it will bring much revenue Maybe it s a small company under pressure to fulfil orders I wish them well in the future

We are interested in buying the TAB30 table and need to know the height of the underside of the table to make sure our dining chairs with arms can fit underneath I ve phoned six times but the phone rings out as they don t have voice mail switched on I got the wrong information from their online chat service and having sent two emails and had to wait three days for another incorrect dimension I ve given up If they can t even communicate quickly and can t give simple dimensions for their own product I don t think I want to get involved with them Too risky especially reading the other reviews What a shambles

The only way ths company could improve would be to close down Such a rude customer serviceNot only did they send us the wrong size table but refused to exchange In fact they advised us to either change the position of our kitchen sell it or give it away Certainly will not be using this company again but i will be doing my best to advise others not to use this awful company

We spent several weeks conversing on e mail with rusticland re a custom steel table frame We discussed all relevant elements with them - Dimenions of table weigh of the table top we were going to use and various frame options Rusticland confirmed to us in writing that the frame we eventuallly decided on would be suitable and strong enough to work with the table top we had chosen We also paid additional costs for a custom colour offered on their website The table frame arrived and looked great We assembled but upon sitting at the table it was obvious that the table wobbled from side to side We e mailed rusticland and were told to take the table apart and re assemble So we did The same thing happened They then told us that we had used the wrong screws which we hadn t And then they told us to hire a local DIY man which we did but he agreed with us that we hadn t done a thing wrong The table frame they had assured us in writing was suitable simply wasnt strong enough for the size and weight of the table This company despite having all facts to hand willingly sold us a table frame that wasn t suitable for the table top we would pair with it They did so knowing the exact details of the table top weight dimensions etc and have since told us that as it was a custom order it is our problem We even offered to cover costs if sending the table back to them despite this clearly being their error yet they are now refusing to respond to any e mails Terrible terrible customer service Over 400 spent with all the assurances they gave us Use at your own risk

I bought a bar table which initially appeared to be good quality however within a couple of months the table top started to bow causing the screws to snap off as it pulled its self away from the metal frame Despite several emails and phone calls I am yet to receive any response Stay clear

Please do not buy from this company I ordered a radiator shelf When item came one of the brackets that you screw onto shelf to connect to radiator was bent so this meant it did not sit flush and was not straight I sent message on 18th March to request a replacement bracket asked to send pic and video which I did and was told a replacement would be sent A week later no replacement bracket arrived I messaged them again to ask if one had been sent they messaged back to confirm it had A week later still nothing so messaged again and now completely ignoring me Not only do they send out faulty damaged items they also lie and tell you they have sent a replacement I have all messages on WhatsApp Luckily I paid via PayPal so will now open a case with them for refund

I am very pleased with the product and appears to be well made however the sales and after sales process leaves a lot to be desired I had slight damage to one table and having gone through a traumatic delivery process did not want to send back and wait for redelivery Not receptive to alternatives and very blunt e mail responses from the customer support team