Rusticland Reviews

Rustic Shelves Dining Bar Restaurant Chunky Industrial Tables RusticLand

3.89
91 reviews
Great Rating
Based on 91 user experiences

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AI Review Summary Based on 91 reviews

Overall customer experience with Rusticland is sharply divided, with a majority of reviews praising exceptional product quality and craftsmanship, describing furniture as stunning, solid, sturdy, and exceeding expectations. Many customers highlight excellent service, including fast delivery, good communication, and helpful customer support, with some noting products arrived ready-assembled and well-packaged. However, a significant number of negative reviews report severe issues with customer service, particularly regarding returns, refunds, and complaint handling, where customers feel ignored or scammed. Delivery experiences vary, with many praising punctuality and care, but others citing problems with couriers, delays, and damaged goods upon arrival. The returns policy appears contentious, with multiple complaints about refusal to refund, charges for returns, and unresponsive communication after faulty items are reported. Product quality is consistently lauded in positive reviews for its high-standard, reclaimed-look, and beautiful finishes, yet negative reviews cite specific faults like wobbling, uneven planks, poor welding, incorrect colours, and premature bowing or shrinkage. Overall satisfaction is high among those receiving correct, quality items, leading to repeat purchases and strong recommendations, but deeply low among those encountering problems, who advise others to avoid the company entirely due to perceived dishonesty and poor aftercare.

What customers love
  • Exceptional product quality and craftsmanship
  • Sturdy, solid, and well-made furniture
  • Products often exceed expectations and match
Common concerns
  • Poor handling of returns and refunds
  • Incorrect or faulty products (colour, construction)

Last updated 4 months ago

P

Delivery fee not paid

Can t comment on the table and bench that was 800 as it s in storage with the delivery company and has been for a week now every day I get a reschedule text then later the same day get another text saying sorry can t deliver as delivery fee has not been paid and as I m writing this I ve had a text to reschedule no doubt will get another text later telling me the fee hasn t been paid this is my fifth reschedule now I ve tried to contact rusticland by phone pointless I think it s just for show no answer no voicemail no nothing I ve emailed I ve used the chat on the website I m getting nothing back from this company if I ever get my table and bench I will review it honestly but as for the company I personally would not use again because of the bad experience since writing this review I have received my table and bench and the quality is excellent it s exactly as it should be in fact better than expected solid sturdy and extremely heavy with X frame legs and solid wood top the stain colour rustic pine is just right size the quality overall everything perfect it s just a shame about the bad experience with delivery
G

Fantastic service from Rusticland

Fantastic service from Rusticland Wanted a specific size of shelf and they agreed to produce Answered queries so efficiently Great quality and fast delivery Just love the shelves Highly recommend
P

Amazing quality

Amazing quality look beautiful in our kitchen Fast and efficient delivery Can t recommend enough
B

Lovely solid high table

Lovely solid high table just what I wanted for the kitchen The care taken to wrap for delivery must have used half the world s bubble wrap reserves So impressed I m now considering a dining room table too
M

Incredibly happy with my purchase of

Incredibly happy with my purchase of tall table Amazing quality and very sturdy Delivery took a few weeks but once it was in transit I was alerted regularly
T

New driftwood top bar table

Our new table arrived this week from Rusticland Rotherham We are over the moon and it now graces our kitchen Superb standard of workmanship and the care given to the pre delivery packing and protection was second to none Would highly recommend
C

Stunning item

Outstanding service from start to finish and the most beautiful stunning piece of furniture We ordered the desk high table Most certainly a very well made sturdy item and will last for many years
P

Superb table

Really pleased with my purchase and the communication was great Table was a little too high for my chairs so had to cut the legs down a little but it looks lovely and the quality is superb
K

Beautiful

We absolutely love our new table 180cm it s solid and the workmanship is excellent
H

A lovely online service from start to

A lovely online service from start to finish We wanted a strong base for a marble top we inherited Rusticland had so much choice of quality outdoor metal bases It was easy to order online we were kept informed at each step and the table base sent is brilliant We are so pleased
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