Sanity Reviews

Received defective funko pop

I received three Funko Pops with various defects and Sanity s response was not our fault contact funko directly Customer service does not exist I will certainly never buy anything from them again

Sanity online service is terrible

Sanity online service is terrible Do not waste your time or money They will not respond to your emails unless you are constantly sending them I will never buy anything from this company again

After over 600 titles easily purchased

After over 600 titles easily purchased from Sanity I have cancelled all my online orders as now 3 times a online order wasn t processed but yet I saw it in store and purchased it And they don t answer emails when there is a issue and every excuse was given but the answer was clear they simply didn t answer As a result despite my good relationship with instore staff my membership card got cut in half and I will now purchase elsewhere And as in other reviews they claim their delivery is fast and someone wrote they are slow as snails is stupid Sanity is not a delivery service they sell dvds and cds Australia post do delivery not SANITY

Don t online shop at Sanity

Recently pre-ordered an album which was meant to come with a signed card from the musician online from sanity The parcel arrived 3 weeks later without the signed card which was the main reason I made the purchase There was no effort to contact me that the signed card was not going to be in the parcel for whatever reason I got in contact with their customer service only to be offered a 10 refund on the product Very disappointed and will not be shopping from them again

Terrible

Terrible Ordered 3 albums online Black parade had two vinyls When my order came danger days and blink 182 were good but BOTH black parade vinyls were warped Contacted sanity and they gave return address I paid 18 50 to return for a refund I was then told that they should have given me a return label which they did not and that they would refund the 18 50 postage to my bank Then they changed their minds and wouldn t refund the postage So basically I lost money in two dud vinyls As it cost me 18 50 to have black parade refunded DO NOT RECOMMEND TERRIBLE CUSTOMER SERVICE

Closed down for a reason

Sanity states 5-10 business days to ship I ordered on the 19th of September it s been 11 days and still hasn t shipped I m now told the ETA is the 26th of October Two days late for the person i m buying it for as a birthday present Now i m no mathematician but that s A LOT MORE than 10 business days which was clearly stated on the site In fact it was one of the factors I took into consideration before choosing Sanity to buy from Well i ll never be shopping here again It was my first online order with these guys and they misrepresented themselves which is illegal and now I won t have my present on time I was sad when the physical locations closed Now I can t wait for the inevitable collapse of this company For records shop at Discrepancy Records Goldmine Records Midland Records Bendigo Vinyl Dutch Vinyl My go to stores with a proven track record Never been lied to You ll pay just slightly more but you ll actually be getting what you re paying for your record on the quoted date not literal months later Sanity will just lie to you not adhere to the conditions of sale and ultimately let you down making you d wish you had paid the extra 10 for a seamless experience Sanity you fraudulently made claims you couldn t uphold and i m considering reporting you to the necessary regulators Cambridge dictionary definition of the word scam A dishonest plan for making money or getting an advantage especially one that involves tricking people Sanity made false claims about shipping which was ultimately responsible for my choosing to shop with them and not with someone more reputable As you can see Sanity is committing a literal scam by all definitions of the word If you value your time money and sanity you d be better off importing from overseas which will only be slightly more expensive than Sanity It will be faster and you ll be getting exactly what you pay for Sanity only peddles lies and disappointment

Due to their ineptitude Grandson did not get his Xmas present

Ordered a football calendar on the second of OCTOBER for Grandson s Xmas gift Sanity sent a few emails after that saying they were waiting for it to come from their supplier Finally I followed them up with an email asking just when it was going to come It s now just a few days before Xmas and their response was at least prompt They advised me that their supplier no longer stocks this and therefore they have cancelled the order and are refunding our money That is very poor service from a supposed leading online store When I Google the product it IS readily available from numerous online retailers But to get it now at such short notice before Xmas So I certainly won t be buying from Sanity in future nor recommending them to anyone else

I placed an order with sanity for dvds

I placed an order with sanity for dvds Have just been informed after a long wait 3 of the dvds are not available This is the 3rd time they have sold items taken money then waited ages then said item was not available I believe there is a word for taking money for items you don t have Never purchasing from sanity again

It s a fake website

It s a fake website When I entered my email to track shipping it says my email does not exist despite of receiving confirmation in my email after placing the order When emailed their enquiry email address the email bounced back I still haven t received my book 20 days after placing my order