Scarpa Reviews

Very positive experiences of Scarpa

Very positive experiences of Scarpa my most recent being on a hike in the pyrenees about a week ago I have 3 pairs of Scarpa shoes having bought others in the past and typically find their products to be well made A quality product doesn t mean everlasting and the price will be high However the materials used were top notch the grip is class leading and the comfort is high for what they are Stiffer hiking and mountaineering boots are never going to be like walking on clouds but these are performance products designed for specific outdoor use scenarios If you want a very soft shoe or have wider higher volume than average feet than Scarpa might not be for you Some of their shoes fit wider than others Vortex is a wider shoe so you really need to get them fitted None of the products I ve worn were designed to kill your feet but one was too narrow for me and I returned for a different shoe Most of their shoes are designed for demanding outdoor activities such as trails climbing multi-season hill walking and alpine assents The design choices make them unsuitable for urban use but Scarpa have urban shoes designed for that purpose The only premature wear I ve noticed are the insoles Scarpa UK thankfully sent me out free insoles when the ones in my shoes wore out They also sent a more cushioned set of insoles to me in response to an email and those worked very well on my recent Mountain hike This is a good brand despite the reviews here

Unexpectedly generous customer service

I bought Scarpa Mistral GTX boots in 2017 and still wear them most days when I m not in work and they re still great Last week I emailed them to ask about replacement insoles since I couldn t see them on their website They sent me a pair - for free I was only inquiring and twice said I would pay but they wouldn t let me I m really happy with them Ironically a couple of days later one of my laces snapped again after more than five years but I ordered and paid for them myself

Fantastic service

Boots very comfortable but unfortunately I had a problem with the sole I wrote to the company who have arranged free pick-up to see how they can assist All the staff very very helpful Many many thanks Scarpa you have restored my faith

Excellent Aftercare

I have used Scarpa boots for many years and have rarely had any problems When I had any issues I have found their after care to be very good They respond speedily and do their utmost to sort out the problem which they usually do in good time

So disappointed

Ive had my scarpa guida city gtx boots for 1 year At first they were brilliant comfortable light and didnt require any breaking in aswel as stylish I treated these boots with a high end boot wax oil from the off after all they did cost 200 and continued to clean and apply protection regularly to get a good lifetime out of them Quite recently they started to get horrible white stains marks patches around the top of both boots i now know this to be blooming I sent the boots back as you have a 2 year warranty Customer service and the after sales manager suggest it s discoloration caused by my feet running at a high temperature sweat The lower part of the boot admittedly has discoloration however the top part of the boot is 100 blooming and they have lied there way out of honoring there own warranty I will never ever buy scarpa again

Bought some Scarpa Mavericks

Bought some Scarpa Mavericks The first outing with them was two days in the lakes Dayone - The glue around the rand on the toebox had started to fail and the rubber started to lift on both boots By the middle of the second day both rubber rands had completely come away and parts of the sole were boegining tobseperate again on both boots At this I made the decision to return home early The boots are absolute garbage Returned immediately for a full refundn Seller inspected and issued refund without quibble

Mid Cyrus boot do not purchase terrible boot and terrible service

Purchased Mid Cyrus in late October by June with minimal use the soles are bare Customer Service state these are not be used on tarmacked road or footpaths no mention of this in any of their paperwork 150 for walking boots that do not even last a year I shall return to Brasher as previous boots lasted 15years I so wished I had read trust pilot reviews and saved my money Shocking service

Bought CyrusMid GTX boots Very

Bought CyrusMid GTX boots Very unimpressed Previous Brasher light boots lasted 10 years Scarpa with not excessive use over a year already leak and the stitching across the widest part of the boot has broken down completely Not fit for purpose and very disappointed in product