Siaappliances Reviews

UNBELIEVABLY SHOCKING SERVICE

Shocking communication never do what they say on phone no delivery date given on completion of order had to ring to find out when my new freezer was being delivered and was told it would be the next day then waited in all day for it not to arrive and got an email to say it would be de delivered between 4 and 7 days later Had to cancel delivery as we were going away and arranged delivery when we got back and UNBELIEVABLY it was delivered while we were away and LEFT WITH A NEIGHBOUR removed packaging when we got home to find feeder door dented Made a call to be offered an exchange NOT SO LIKELY asked for a refund as no trust in SIA or any of their delivery companies Was asked to send photos of damage to freezer and packaging which I did immediately and never recieved conformation yet as promised and now SIA have the audacity to ask for review on how they did with my purchase So here it is I WOULD NEVER DEAL WITH SIA AGAIN The stress and upset this has caused is unreal thanks for nothing and PLEASE COME AND GET THIS FREEZER AND GIVE ME A REFUND

Buyer beware

Bought an SIA integrated fridge freezer through Debenhams on line When my kitchen fitter opened it today we couldn t believe the huge dent going the length of the side and partly sliced into the metal When the freezer was delivered the box had no narks on it and no sign of damage We can only assume the damaged freezer was packed up like that and sent out i suppose it was assumed because it was integrated it wouldn t matter Well it certainly does I can t deal with SIA because it a concession and can t speak to an actual human at Debenhams I ve bern informed by Debenhams in a message that I won t get a reply from SIA until 8th August I need to get this sorted now as paying the fitter to install this and will have to pay again for him to reinstall another make of freezer as I certainly will never buy a SIA product again or anything from Debenhams Buyer beware

Toxic

never fixed my Freezer issue Demanding a payment of 120 from me they voided my Warranty criminalI advised them Consumer act 2015 freezer not fit for Purpose Sent out a 3rd partie engineer who was incompetent SIA a Toxic company with no integrity as a customer treated awful a Bullying Culture towards customers WOW NO COMPLAINT DEPARTMENT MY ADVICE STAY AWAY FROM SIA IS HIGHLY RECOMMENDDED 3 9 24Desperate SIA Fake apologies no engineer report left on site for customer Email sent to me confirming my cooker hood has no fault Never asked for my Cooker hood to be fixed only the SIA freezer Independent engineer i had called out confirmed my Compressor is faulty I am happy to share my emails and Video of fault on trustpilot

Awful

Awful fridge has been the biggest problem since purchased they just fob you off don t help at all expect you to show why the fridge is making items go off with 1 day charge to call out an engineer and it s a complete joke no help no concern waste of time waste of money Literally the worst fridge and freezer you can purchase in your life Stay away from the company ultimately will just add on to your stress and waste your time

SBID45

Initially the SBID45 dishwasher didnt rinse and dry the dishes Support was absolutely useless never answered a single query They dont know even if the dishwasher should open the door in the end of the cycle They dont know what error indicators mean 8 beeps They delivered the replacement dishwasher which now rinses and dries the dishes but still not opening the door and giver 8 beeps error indication You can imagine the level of Customer frustration about the product and support Wrote several requests asked several times on emails on opened ticket Sent a video with error Useless There is no product knowledge in SIA So I dont even know if this is expected behavior or not

Purchased an integrated Fridge Freezer

Purchased an integrated Fridge Freezer which makes an awful knocking noise its so loud It sounds like someone is knocking the back door SIA response the noise is normal Ive never heard a noise like this from any fridge freezer that I have owned or that friends have had If I don t agree I have to pay for an engineer to come out they will refund if they believe I am right Ive asked them to send me a video showing another one of their fridge freezers making this normal noise nothing has been sent My advise is not to use this company the customer service is awful they just want you to go away

Got both full length integrated fridge

Got both full length integrated fridge freezer Both terrible can t use top drawer as it isn t frozen one door broke due to the over frosting getting stuck within months of me buying it makes terrible noises fridge leaves a horrible wet texture on food that wouldn t usually do so if I put chocolate in the fridge it looks like it s been ran under the tap Unlucky for me my kitchen fitter picked them both he has the warranty hasn t responded to me hence why I haven t been able to take further

Extremely disappointed with this company

Extremely disappointed with this company I m a disabled elderly pensioner who has newly acquired a fridge freezer I didn t realize for weeks why my fridge was frosting up Then I noticed a tear in the seal on the door I spoke over a few days with a nice girl called Aby Said she would look into it and see what the company could do for me I even offered in the end to pay for seal if they sent it I received a short and not too sweet reply today to say they couldn t do anything for me Not a very good image for this company but hopefully enough people will see this and make up their own minds I even explained I needed to keep my medication in it Very disappointed