Simplyhealth Reviews

Simplyhealth | Health & Dental Plans to cover you

simplyhealth.co.uk
3.56
136 reviews
Great Rating
Based on 136 user experiences

Rated 3.56 out of 5 by 136 Happy Customers

42.6%
14.7%
13.2%
14.7%
14.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Only care about the money

Only care about the money I got into difficulty and wanted to cancel - ended up with call after call after call and emails all saying you ll still need to pay They really don t care
S

Hard to speak to someone

Not sure how they make it difficult to sign up On line application went wrong and i need to call to complete the sign up process I was met by an annoying automated customer service rep that wanted me to do everything on line When I finally got the option to be put through to someone I was warned about the wait which I did before being disconnected Will seek another provider I think
R

Poor company service no consistency and not fit for purpose

Been with the company for over 20 years and Leeds hospital fund used very little and tried to claim for a health issues for me and my child and they have paid some then rejected others with exact same criteria No consistency and child full benefits not shown I will be leaving the company
C

Hsa simply health are criminals

Thiz company is not fit for tge purpose i have both cash and dental plsns They do anything to get out of paying repeatrdly lose any receipts and claim forms submitted they then get it in to such a muddle that they lie they lie in their letters have untrained staff handling tge claims and at 1 point thry had underhandedly done me out of 1k owed Now lasy year they mezsed up every singke claim still owe me money but refuse to talk about it Shut the claim down so i am owed money but because they dont know what they are doing they ve coverrd themselves leaving me out of pocket They are criminals and are basically taki g peoples money under false pretences I will take this ti Three Counties radio and expose tgem becauze they ve even got themselves a bad name with the professional i e dentists drs and opticians AVOID these crooks at all costs
E

Quite simply not financially

Quite simply not financially worthwhile 50 increase in monthly cost in two years for a new customer while old customers receive no increase You will need to claim fully on most of the benefits available to get more out than you put in It will be interesting if they respond to this review since minus a public platform they Simply Health choose very much to ignore it
B

You need to hire humas beings again

You need to hire humas beings again Only virtual assistant on chat as well as when you finally get a number for someone virtual assistant then when i requested to speak to human was on hold for so long
S

I m not happy with the changes you ve

I m not happy with the changes you ve made in response to a claim It used to be a simple email to confirm if the claim was ok and how much I d receive Now the email contains 3 attachments all featuring adverts and none giving me the information that i require Just a link telling me to check my claim progress on the main home site Totally pointless and useless change of procedure in my opinion
A

We don t all have a smartphone

We don t all have a smartphoneAs I don t have a smartphone I cannot scan online I tried your chatbox it kept saying it didn t understand me - so it s rubbish Resorting to the telephone after waiting some 20 minutes when I had asked to speak to a real person with my query I gave up in desperation Before the old way I never had any kind of trouble in over 25 years A Newman
A

Listen to your customers

Give other options for customers who are not comfortable using the Internet to claim without questioning them and trying to get them to change to claiming online
R

Not a good experience

Like every thing else it all going on line to make a claim not everyone likes to do online

About Simplyhealth

Health cover on your terms. Online GP appointments 24/7, counselling, and help with the cost of treatment including optical and dental.

United States

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