Skyscanner Reviews

Skyscanner

3.57
140 reviews
Great Rating
Based on 140 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Users find Skyscanner easy to use, fast, and helpful for comparing many flight options and finding good deals. Common praise centers on interface, deal discovery, and time savings. Frequent complaints involve third-party booking issues, misleading or inconsistent pricing, hidden fees, and problems with specific suppliers. Some negative experiences involve failed bookings, extra charges, and difficulty resolving issues.

What customers love
  • Easy to use interface
  • Fast search results
  • Good deal comparison
  • Wide flight selection
  • Helpful alerts
Common concerns
  • Misleading pricing
  • Hidden fees
  • Booking issues
  • Unreliable suppliers
  • Customer support problems

Last updated 2 weeks ago

A

It went through to trip com

It went through to trip com Ryanair refused to accept booking without a long verification process and now I ve been waiting well over a week for a refund for return flight which they cancelled
S

Scammers Look for alternative providers

Ok People It looks like SkyScanner have outreached their technical potential Just a few minutes ago have booked a flight for two people Amazingly enough i m not able to either get the flight confirmation or amend anything Thank you very much SkyScanner for robbing me of 500 pounds Sure this is just a drop in the Ocean for you Whereas I ll never get my money back Photos attached for those who are curious
V

Skyscanner hosts doggy travel sites

Skyscanner hosts take to a list of web sites to book International Air tickets and they are fake or incorrect methods of charging people This includes booking com who want to charge a higher rate than that shown on the screen saying that the airline changed price or some sites like Flysharp will take you thru all the details and then say there are no tickets available I spent 3 4 hrs in the search booking com already charged to my credit card
V

If I had an option

If I had an option I would have given zero stars Worst experience ever The site encourages scam sites like Budgetair and shows the cheapest rate available and after booking tickets with them they cancel the ticket And we have to wait and expect for a refund which is not anymore sure that we will get People who are reading this NEVER BOOK TICKETS USING SKYSCANNER OR BUDGETAIR PREFER ORIGINAL WEBSITES OF AIRWAYS TO BOOK FLIGHTS DIRECTLY
M

3rd party travel company Scam specially KIWI COM

I Booked a flight for December 11 to December 13 on Skyscanner they redirected me to KIWI com another travel company and change my flight date without me noticing That was the biggest scam ever because when I showed them what date I had on skyscanner they told me that my ticket was a standard and could not be change Because skyscanner gave Kiwi as an option I thought it was a legitimate company due to skyscanner recommendation with KIWI CON I lost my flight and my money as well If I could give 0 stars that is what I would of click on
P

Cancelled flight for two days

Cancelled flight for two days no resources or food for a diabetic patient no rooms no sleep no voucher or help No staff On hold for hours in a foreign country abc nothing So my experience was awful I lost two days of work and almost passed out No customerService either I need a refund from the airline and or the agency including yourself
P

Booked for someone else using my card

Booked for someone else using my card They made the booking using the name on my card and completely ignored the passenger details I put When I called customer support the service was appalling They also refused to amend the booking resulting in me having to book another flight After arguing for almost 30 minutes they agreed to issue a refund without a cancellation fee which they wanted to charge me initially Extremely disappointing
Z

Fraudulently blamed my input on the system

It was referred to an online travel agent called Travel UP Limited My first instinct was that call centre in India The Emirates flight from London Gatwick was MEANT and WAS as on 7th January 2024 departure to Bali with a stopover at Dubai Then a flight from Bali Denspar to Mauritius With Emirates THIS FLIGHT WAS CHANGED TO 30th January 2024 and THIS IS ALSO THE DAY AND DATE OF MY FLIGHT TO LONDON GATWICK FROM MAURITIUS HOW CAN I TRAVEL ON THE SAME DAY AND DATE AND 2 DIFFERENT LOCATIONS BOOKED WITH THE SAME SYSTEM SAME TRAVEL AGENT AND SAME AIRLINE I WANT TO TRAVEL AND I HAVE TO TRAVEL SO I JUST PAID ANOTHER 372 00 and this has to explained I WILL LEGAL ACTION ON MY RETURN THIS WILL BE REPORTED TO ONE OF THE REGULATORS
P

Incorrect Information Unhelpful Servicefrom GotoGate

Incorrect information from GotoGate re check-in luggage Booking form said it was included confirmation form said it was not An incorrect name on the booking form lead to several phone calls all very unhelpful with no effort made to get this corrected I left them a review suggesting they should be more understanding and helpful I was left feeling very worried and frustrated
S

Wrong first name

In my e ticket my title was included in my first name I don t know if it s an issue with your integration with your vendor or your vendor s integration with the airline Please get it fixed I just hope I am not stopped because of this at the airport

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Frequently Asked Questions

Skyscanner is a global travel search engine and marketplace. It operates as a metasearch engine, meaning it aggregates and compares flight, hotel, and car rental options from hundreds of providers, including airlines and online travel agencies. It does not sell tickets directly. Instead, it provides users with a comprehensive, unbiased list of choices and prices, and then redirects them to the chosen provider's website to complete the booking.

Yes, Skyscanner is completely free for travelers to use. The company earns revenue through commissions from its travel partners when users are referred and complete a booking on the partner's site. There are no hidden fees or charges for using the Skyscanner search and comparison tools.

Skyscanner allows you to search and compare prices for three main travel services: flights, hotels, and car rentals. Its flight search is particularly robust, supporting one-way, round-trip, multi-city, and even round-the-world itineraries. For hotels and car rentals, it compares deals across numerous booking sites and suppliers.

Skyscanner offers several tools to help find the best travel deals. Key features include the 'Everywhere' search to find the cheapest destinations from your departure point, flexible date calendars to view prices across a month, and interactive Price Alerts that notify you via email when prices change. The 'Explore Map' feature visually displays flight prices to global destinations, ideal for inspiration based on budget.

Skyscanner emphasizes price transparency by clearly displaying the total cost of options, including taxes and fees, within its search results. It often highlights when a price is particularly low or likely to increase. The site also clearly identifies the travel provider (e.g., the specific airline or online travel agency) for each listing before you are redirected to their site to book.
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About Skyscanner

Skyscanner: Your Global Travel Search Engine

Skyscanner.net is a leading global travel search engine and marketplace, empowering millions of travelers worldwide to discover and book their ideal journeys. The platform operates as a metasearch engine, which means it does not sell tickets directly but aggregates and compares a vast array of flight, hotel, and car rental options from hundreds of travel providers, including airlines, online travel agencies (OTAs), and hotel chains. This model provides users with a comprehensive, unbiased overview of available choices and prices, making it an essential first stop in the travel planning process.

Core Features and Services

The website's primary function is its powerful flight search. Users can search for flights by specific dates or utilize the popular "Everywhere" destination feature and flexible date calendars to find the cheapest possible fares. For hotels, Skyscanner offers price comparisons across numerous booking sites, along with filters for amenities, guest ratings, and location. The car rental service similarly compares deals from major international and local suppliers.

Key tools that enhance the user experience include:

  • Price Alerts:Users can set up alerts for specific routes, receiving email notifications when prices drop or rise.
  • Explore Map:This interactive feature allows travelers to view flight prices to destinations around the world on a map, inspiring spontaneous trips based on budget.
  • Multi-City and Round-the-World Trip Planning:Sophisticated search options cater to complex itineraries.
  • App Integration:Skyscanner's highly-rated mobile apps extend its functionality, allowing for on-the-go search and booking.

User Experience and Transparency

Skyscanner is designed with clarity and ease of use in mind. Search results are presented in a clean, sortable list, clearly indicating the travel provider (airline or OTA) for each option. A significant emphasis is placed on transparency; the site highlights when a price is particularly low or is likely to increase, and it clearly shows the total cost, including taxes and fees, before redirecting the user to the partner site to complete the booking. This redirect model is central to Skyscanner's business, as it earns a commission from partners for referrals.

Additional Resources and Trust

Beyond its core search tools, Skyscanner.net provides valuable editorial content through its "Discover" or "Travel Stories" section. This includes destination guides, travel tips, trend reports, and inspirational articles written to help travelers plan better trips. The company's global presence, available in over 30 languages and currencies, and its reputation for not biasing results in favor of particular partners, have established it as a trusted and neutral resource in the competitive online travel industry.

Conclusion

In summary, Skyscanner.net serves as a powerful, user-centric gateway to the global travel market. By comprehensively scanning thousands of options and presenting them in an accessible, transparent format, it saves travelers significant time and money. Its suite of planning tools and inspirational content further cements its role as a holistic travel platform, suitable for everyone from budget-conscious backpackers to business travelers planning complex itineraries.