Skyscanner Reviews

Skyscanner

3.57
140 reviews
Great Rating
Based on 140 user experiences
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AI Review Summary Based on 139 reviews

Users find Skyscanner easy to use, fast, and helpful for comparing many flight options and finding good deals. Common praise centers on interface, deal discovery, and time savings. Frequent complaints involve third-party booking issues, misleading or inconsistent pricing, hidden fees, and problems with specific suppliers. Some negative experiences involve failed bookings, extra charges, and difficulty resolving issues.

What customers love
  • Easy to use interface
  • Fast search results
  • Good deal comparison
  • Wide flight selection
  • Helpful alerts
Common concerns
  • Misleading pricing
  • Hidden fees
  • Booking issues
  • Unreliable suppliers
  • Customer support problems

Last updated 2 weeks ago

M

Don t book BudgetAir through Skyscanner

Usually Skyscanner are fine but recently they gave the option of booking through BudgetAir which didn t send me check-in details and caused extra delays and money spent at the airport
A

Skyscanner need to do more to verify

Skyscanner need to do more to verify the agents they allow in their site Booked a flight yesterday and then discovered it didn t include any luggage - no option to add it Additional price was 120 per person whereas others had it at 20 additional already included Check the reviews very carefully I feel I got scammed I cancelled and now booked direct - paid more but at least I will get to travel Further to the above Skyscanner contacted Globehunters who were charging a 45 per person cancellation fee and I now have 100 refund I would still recommend avoiding Globehunters as they seem to be out to scam you but it seems that leaving a review here has helped me recover everything
K

Extreme difficulty booking with handphone

I booked using my handphone Took me at least 45 min Kept going back to main page when i checked my times seat before payment And I may be wrong but mobile prices and lap top prices did not match handphone seemed lower hence my undying decision to book with my handset
B

Lost faith in them

Not as good as it was by a long way 9 times out of 10 the prices are never what they are advertised as flights not available or connecting websites down What seems to be their number one supplier of cheap flights kissandfly are authorised con merchants and should be removed from sky scanner but unfortunately they still allow them others to provide artificial low prices only to come back to you even after paying Yes really with inflated ones Lots of time wasted and to be honest not a reassuring place to purchase flights at all any more
C

Something wrong very jumbled

Something wrong very jumbled All ran together couldn t even read price Ongoing for 2 weeks-still not right
R

flight options

I didn t lose any money - I am just puzzled at how expensive the options presented areeg try London to Paris any airports in both cases and you will only get shown a few possibles at ridiculous prices for July if you go direct to easyJet etc there are more realistic options
B

Booked ticket 2 times and money got

Booked ticket 2 times and money got stuck 1st with booking com 1590 2nd with travel trolly 1600 Then to get money back either wait 6 weeks or pay 200 more so then they give me new tickets It was like a scam I was given differnt price when I paid everything they said there s no ticket either pay more or wait 6 weeks Travel trolly said that I travel quiet often and always book with skyscanner and refered to a lot of people never had any problem but this time it was messed up by booking com and traveltrolly thru skyscanner
R

Dodgy Tactics

While I tried to book a trip on your platform you found dodgy ways to prevent me from paying to the airline agent of my choice You only allowed me to pay successfully when I chose to pay to you Skyscanner If you won t let me pay to the airline or other agents why list them as part of my options
K

went with booking with travel trolley

went with booking with travel trolley it was was quite confusing first payment attempt failed second was successful But traveltrolley sent me emails asking me to confirm bookingStwo reference numbers were generated for each attempt from travel trolley I had to contact each of the representative of the email to clear the confusion ideally they should have disregarded the failed attempt and focused on successful payment i the end i had to refer the failed emails to their successful colleague
S

I have booked flight through Skyscanner

I have booked flight through Skyscanner on 6 1 23 one adult and one child 2 year old the name spelling was wrong I have contacted to travel trolley to correct the name after one hour of booking they charged 60 for correct the spelling that s not even my fault and that s free to correct in 24 hours after booking

About Skyscanner

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Frequently Asked Questions

Skyscanner is a global travel search engine and marketplace. It operates as a metasearch engine, meaning it aggregates and compares flight, hotel, and car rental options from hundreds of providers, including airlines and online travel agencies. It does not sell tickets directly. Instead, it provides users with a comprehensive, unbiased list of choices and prices, and then redirects them to the chosen provider's website to complete the booking.

Yes, Skyscanner is completely free for travelers to use. The company earns revenue through commissions from its travel partners when users are referred and complete a booking on the partner's site. There are no hidden fees or charges for using the Skyscanner search and comparison tools.

Skyscanner allows you to search and compare prices for three main travel services: flights, hotels, and car rentals. Its flight search is particularly robust, supporting one-way, round-trip, multi-city, and even round-the-world itineraries. For hotels and car rentals, it compares deals across numerous booking sites and suppliers.

Skyscanner offers several tools to help find the best travel deals. Key features include the 'Everywhere' search to find the cheapest destinations from your departure point, flexible date calendars to view prices across a month, and interactive Price Alerts that notify you via email when prices change. The 'Explore Map' feature visually displays flight prices to global destinations, ideal for inspiration based on budget.

Skyscanner emphasizes price transparency by clearly displaying the total cost of options, including taxes and fees, within its search results. It often highlights when a price is particularly low or likely to increase. The site also clearly identifies the travel provider (e.g., the specific airline or online travel agency) for each listing before you are redirected to their site to book.
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About Skyscanner

Skyscanner: Your Global Travel Search Engine

Skyscanner.net is a leading global travel search engine and marketplace, empowering millions of travelers worldwide to discover and book their ideal journeys. The platform operates as a metasearch engine, which means it does not sell tickets directly but aggregates and compares a vast array of flight, hotel, and car rental options from hundreds of travel providers, including airlines, online travel agencies (OTAs), and hotel chains. This model provides users with a comprehensive, unbiased overview of available choices and prices, making it an essential first stop in the travel planning process.

Core Features and Services

The website's primary function is its powerful flight search. Users can search for flights by specific dates or utilize the popular "Everywhere" destination feature and flexible date calendars to find the cheapest possible fares. For hotels, Skyscanner offers price comparisons across numerous booking sites, along with filters for amenities, guest ratings, and location. The car rental service similarly compares deals from major international and local suppliers.

Key tools that enhance the user experience include:

  • Price Alerts:Users can set up alerts for specific routes, receiving email notifications when prices drop or rise.
  • Explore Map:This interactive feature allows travelers to view flight prices to destinations around the world on a map, inspiring spontaneous trips based on budget.
  • Multi-City and Round-the-World Trip Planning:Sophisticated search options cater to complex itineraries.
  • App Integration:Skyscanner's highly-rated mobile apps extend its functionality, allowing for on-the-go search and booking.

User Experience and Transparency

Skyscanner is designed with clarity and ease of use in mind. Search results are presented in a clean, sortable list, clearly indicating the travel provider (airline or OTA) for each option. A significant emphasis is placed on transparency; the site highlights when a price is particularly low or is likely to increase, and it clearly shows the total cost, including taxes and fees, before redirecting the user to the partner site to complete the booking. This redirect model is central to Skyscanner's business, as it earns a commission from partners for referrals.

Additional Resources and Trust

Beyond its core search tools, Skyscanner.net provides valuable editorial content through its "Discover" or "Travel Stories" section. This includes destination guides, travel tips, trend reports, and inspirational articles written to help travelers plan better trips. The company's global presence, available in over 30 languages and currencies, and its reputation for not biasing results in favor of particular partners, have established it as a trusted and neutral resource in the competitive online travel industry.

Conclusion

In summary, Skyscanner.net serves as a powerful, user-centric gateway to the global travel market. By comprehensively scanning thousands of options and presenting them in an accessible, transparent format, it saves travelers significant time and money. Its suite of planning tools and inspirational content further cements its role as a holistic travel platform, suitable for everyone from budget-conscious backpackers to business travelers planning complex itineraries.