Skyscanner Reviews

Skyscanner

skyscanner.net
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.1%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 139 reviews

Users find Skyscanner easy to use, fast, and helpful for comparing many flight options and finding good deals. Common praise centers on interface, deal discovery, and time savings. Frequent complaints involve third-party booking issues, misleading or inconsistent pricing, hidden fees, and problems with specific suppliers. Some negative experiences involve failed bookings, extra charges, and difficulty resolving issues.

What customers love
  • Easy to use interface
  • Fast search results
  • Good deal comparison
  • Wide flight selection
  • Helpful alerts
Common concerns
  • Misleading pricing
  • Hidden fees
  • Booking issues
  • Unreliable suppliers
  • Customer support problems

Last updated 2 weeks ago

N

Massive difficulties with booking

Massive difficulties with booking flights from London to Mumbai Virgin flights that were available then not available Messages about problems with airlines not populating fares Multiple failed payments when we eventully tried to pay Got lucky after many many hours of trying Will try something else next time
P

Used to use all the time

Used to use all the time the old adage if it ain t broke don t fix it comes to mind It is hateful time consuming and doesn t do what you want it to Wonder if they used the same company that ruined the ebay site If anyone s listening please put it back to how it worked before with a cherry on top
G

I can t really use Skyscanner because it blocks acces to my emails

I can t really use Skyscanner because it blocks all my emai and sometimes searches on internet I traveled around the world and it didn t work Once I deactivate it I could read my emails It s the second time I gave you this feedback but nobody answered in anyway It s just not working
K

I set a date and you still sent me

I set a date and you still sent me notifications that said my price was good BUT not in my time frame I put a time frame for May 2024 and received notifications of great prices up to March 2024 Almost daily so just really a time waster
E

Not impressed with add ons and no option to check in

Had purchased x2 tickets with budget air and had to pay for both ways of travel for x2 8kg bags at airport Tickets were known as super light and does not include any luggage Over a hundred pounds extra in total i had to pay and no check in availability too Will soon have to pay for breath Don t appreciate extra add on s on these flights surely your seat should allow one small cabin luggage for the price Wont use again
A

Skyscanner useability has declined over recent years

Skyscanner useability seems to have declined slowly over a number of years and although a useful tool it has become increasingly annoying I don t like that on the apple app it does not remember the filters for example when changing days the user will need to reset for non stop flights only Also it now chooses the best flights rather than the cheapest something which is in its control I think the deterioration started with its change of ownership
J

Edreams Not

Edreams Not Thumbs down Book directory with airlines
S

I used Skyscanner for several months to

I used Skyscanner for several months to help me book my Las Vegas flight It wasn t helpful to me but I might consider giving it a second chance Personally the airline apps were most helpful for my flight
W

Incorrect prices pretty useless USE KAYAK INSTEAD

Prices offered by skyscanner do not match the other prices Shows me a price i click the link the price goes up 50-100 quid then i select the flight and it takes me to the third party site and the price has then gone up another 50-100 Flight price offered is 60 and ends up being about 200 useless and infuriating
M

Good Application

Very easy app to navigate but I ve found a few other sites that offered better deals I use Skyscanner as a baseline nowadays

About Skyscanner

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Frequently Asked Questions

Skyscanner is a global travel search engine and marketplace. It operates as a metasearch engine, meaning it aggregates and compares flight, hotel, and car rental options from hundreds of providers, including airlines and online travel agencies. It does not sell tickets directly. Instead, it provides users with a comprehensive, unbiased list of choices and prices, and then redirects them to the chosen provider's website to complete the booking.

Yes, Skyscanner is completely free for travelers to use. The company earns revenue through commissions from its travel partners when users are referred and complete a booking on the partner's site. There are no hidden fees or charges for using the Skyscanner search and comparison tools.

Skyscanner allows you to search and compare prices for three main travel services: flights, hotels, and car rentals. Its flight search is particularly robust, supporting one-way, round-trip, multi-city, and even round-the-world itineraries. For hotels and car rentals, it compares deals across numerous booking sites and suppliers.

Skyscanner offers several tools to help find the best travel deals. Key features include the 'Everywhere' search to find the cheapest destinations from your departure point, flexible date calendars to view prices across a month, and interactive Price Alerts that notify you via email when prices change. The 'Explore Map' feature visually displays flight prices to global destinations, ideal for inspiration based on budget.

Skyscanner emphasizes price transparency by clearly displaying the total cost of options, including taxes and fees, within its search results. It often highlights when a price is particularly low or likely to increase. The site also clearly identifies the travel provider (e.g., the specific airline or online travel agency) for each listing before you are redirected to their site to book.

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About Skyscanner

Skyscanner: Your Global Travel Search Engine

Skyscanner.net is a leading global travel search engine and marketplace, empowering millions of travelers worldwide to discover and book their ideal journeys. The platform operates as a metasearch engine, which means it does not sell tickets directly but aggregates and compares a vast array of flight, hotel, and car rental options from hundreds of travel providers, including airlines, online travel agencies (OTAs), and hotel chains. This model provides users with a comprehensive, unbiased overview of available choices and prices, making it an essential first stop in the travel planning process.

Core Features and Services

The website's primary function is its powerful flight search. Users can search for flights by specific dates or utilize the popular "Everywhere" destination feature and flexible date calendars to find the cheapest possible fares. For hotels, Skyscanner offers price comparisons across numerous booking sites, along with filters for amenities, guest ratings, and location. The car rental service similarly compares deals from major international and local suppliers.

Key tools that enhance the user experience include:

  • Price Alerts:Users can set up alerts for specific routes, receiving email notifications when prices drop or rise.
  • Explore Map:This interactive feature allows travelers to view flight prices to destinations around the world on a map, inspiring spontaneous trips based on budget.
  • Multi-City and Round-the-World Trip Planning:Sophisticated search options cater to complex itineraries.
  • App Integration:Skyscanner's highly-rated mobile apps extend its functionality, allowing for on-the-go search and booking.

User Experience and Transparency

Skyscanner is designed with clarity and ease of use in mind. Search results are presented in a clean, sortable list, clearly indicating the travel provider (airline or OTA) for each option. A significant emphasis is placed on transparency; the site highlights when a price is particularly low or is likely to increase, and it clearly shows the total cost, including taxes and fees, before redirecting the user to the partner site to complete the booking. This redirect model is central to Skyscanner's business, as it earns a commission from partners for referrals.

Additional Resources and Trust

Beyond its core search tools, Skyscanner.net provides valuable editorial content through its "Discover" or "Travel Stories" section. This includes destination guides, travel tips, trend reports, and inspirational articles written to help travelers plan better trips. The company's global presence, available in over 30 languages and currencies, and its reputation for not biasing results in favor of particular partners, have established it as a trusted and neutral resource in the competitive online travel industry.

Conclusion

In summary, Skyscanner.net serves as a powerful, user-centric gateway to the global travel market. By comprehensively scanning thousands of options and presenting them in an accessible, transparent format, it saves travelers significant time and money. Its suite of planning tools and inspirational content further cements its role as a holistic travel platform, suitable for everyone from budget-conscious backpackers to business travelers planning complex itineraries.