Smg-housing Reviews

This is the absolute worst agency i

This is the absolute worst agency i have ever laid my eyes upon If i could give minus stars this would be the one i would use all of my minuses on My friend did the viewing for the apartment sadly i wasnt in the netherlands to do that at the moment and there were quite a few issues with the apartment itself no lights broken handle no doorbell All of these issues were pointed out at the viewing itself and then in written form None of it was fixed once i moved in No worries I got a light replacement so it was livable As soon as i took my first shower the shower head broke Me being a girl in another country i had noone to call tried calling them but no answer I fixed it and it took them 1 5 months to reimburse me All of the other issues were left unseen The company didnt answer my calls or my emails In the last month i got a remainder for some unpaid expenses and when i called they said it will be taken care of Naturally i let it go As soon as i moved out there came other problems Noone came for the check out inspection and i had to send the keys to the office No biggy ill do that just because i didnt want to cause any more problems Now its been exactly a month and i still didnt receive my deposit back Absolute disgrace I called them and they said they are on it I called another company that is working with them and they were in no use whatsoever I had to call again for the check out inspection report only to be greeted by a guy who kept repeating the same exact thing the financial department is on it As you can imagine a deposit of 1000EUR means a lot to someone living in another country who had to move out without any help as that was promised on the ad itself- help with finding a job help with insurance ect Still 1 month has passed and they arent doing anything to fix the problem To say i am incredibly disappointed is an understatement I never give reviews here no matter how bad the place was but this just went over the top I want to say to whoever is going to rent out an apartment from SMG housing should be aware of all the problems that will come with it never available not answering emails Truly unhappy with this company and their customer support

We rented from SMG for a year

SMG s business practices are exploitative and aim to extract the most amount of money from their tenants while providing as little service as possible our messages were ignored the apartment was dirty upon arrival and we were forced to pay additional fees of 500 Euros as part of the contract We rented a 5-room property through SMG Housing from August 2023 to July 2024 in Delft Netherlands The rent was exceptionally high and we discovered that neighbors who live in the same type of building but rent from a different agencies were charged only a quarter of what we paid Upon moving into the house we immediately noticed a lack of cleanliness in the kitchen despite being charged upfront by SMG Housing for cleaning services It was only after we reported this issue that they sent cleaning staff to address the situation We also reported several other problems in the house such as a broken window and moldy timber in the garden Although these issues were acknowledged they were never resolved Additionally the washing machine was broken upon our arrival and despite notifying SMG they failed to replace it We were eventually forced to purchase a new one ourselves after the legally required six-week notice period Only then did SMG Housing respond insisting that we replace the broken machine with a specific model The contract also included a welcome package fee for kitchen utensils and bedding valued at around 100 yet we were charged four to five times that amount We never received any receipts for these or any other costs incurred Finally the process of reclaiming our deposit was unnecessarily complicated SMG required tenants to fill out a form detailing the deposit amount and rental property but they repeatedly sent the wrong form causing delays and frustration When we eventually received a reduced deposit I inquired about the discrepancy and requested related invoices It turned out that SMG had miscalculated the amount owed by a significant margin Throughout our tenancy SMG Housing was largely unresponsive to our concerns and communicated in an unprofessional and demanding manner

1- gave me the wrong owner name

1- gave me the wrong owner name making me loose my registration appointment and had to convice them for HALF an hour to give me the right one2- wanted me to get the keys in amsterdam when they had never told me neither me nor my roomates that we had to do that FOUR days before we moved in Took hours to convice them of another option3- payed the cleaning fee expensive and my room and the bathroom was DISGUSTING 4- the lamp from my room was broken and they did not repair it 5- emailed you about this and you never answered start doing your f-ing job

Short Stay contract

Pay attention before signing a rental contract with SMG Housing They offer Short Stay Huur naar zijn aard van korte duur contracts for International students and other people which is against the law A Short Stay contract limits the right of the tenant while he should be protected by the rental law huurrecht By offering a Short Stay contract they can escape the price check Huurprijscheck so a much higher rent can be asked This could be 2x the official allowed rental fee Either SMG-Housing is not aware of the rental law or they do it on purpose to make more money

Disappointing service

In general I have been disappointed in the service It is over 2 months into our stay at our house and only now has almost every concern that was raised at the start of the stay been addressed The amount of rent does not at all reflect the condition of the house which in my opinion needs to be refurbished before you undergo another rent period as I would not recommend this place to someone I know In comparison to other homes with better location and amenities the rent does not even compare to ours which is disappointing as I feel that it is taking advantage of international students who are struggling to find accommodation I think that there needs to be a in person inspection with one of the tenants upon arrival since the state of the house was appalling and should have not been put on us to go through the process of contacting you frequently to try get help More effort from your side would have been appreciated

My window is still broken from the

My window is still broken from the August to November Now the winter is coming I don t konw how long is their two weeks

This company is a complete scam

This company is a complete scam SMG charged my daughter her roommates 1200 for final cleaning of an apartment which was handed over CLEAN This price is totally unrealistic and excessive They simply took advantage of their ability to charge whatever fictitious amounts they and your chosen cleaning partners can manage and justify in order to deduct as much as possible from the security deposit A fair price could have been 2-400 All requests for consideration for a more fair price were ignored

I recently rented an apartment in The

Service was top