Squaretrade Reviews

Since takeover of Squaretrade by Allstate they have went downhill significantly Customer service reps barely speak anything remotely resembling English I feel sorry for any customer who needs Spanish services Effort to receive warranty coverage for a damaged cell phone is exhaustive and each step provides the standard line you will have a response within 2 to 4 business days I m multiple days in and still have not even reached the point where I know when I could expect replacement phone to be received You pay for extended warranty service you expect very little other than to receive warranty service Not constant we need to discuss with our internal team we need to review the claim for more information we need to review your policy etc Shouldn t be that hard phone is damaged my policy clearly states accident protection I shouldn t have to submit the same receipt 5 times and wait up to 2 business days each time they assign to the wrong warranty plan they did that 4 times no clue how Once my contract is up will never look back Allstate ruined a program that didn t need fixing

Had my fold 4 now for just over a week I phoned them Friday and they told me it was suppose to be delivered yesterday said they would escalate it for tracking number and get back to me still waitingUPDATE 08 04 2024We recently contacted you to let you know that there will be a slight delay to repairing your device for insurance claim Unfortunately we re still waiting for the parts needed to complete the repair on your device Our team is working hard to get the parts we need to repair your device As soon as they arrive we ll get to work repairing your device Not very happy this as cost me 328 for the insurance to be told it s going to take a bit longer as waiting for parts after paying another 25 to you to fix the phone what a joke Could have been sent back to Samsung for free screen replacement and cost me nothing I m furious lost with no phone now going on two weeks never again

From start to finish it took 5 weeks to complete my claim The customer service side is shocking to say the least I was constantly having to contact them first because no one their side would inform me of what s going on otherwise I ve given 2 stars purely because after the first week they refunded me my excess fee and I was willing to wait a little while to see if they could actually fix my phone After waiting for parts for 3 5 weeks with no explanation as to why its taking so long to get these parts I ve had to ask for a replacement phone Which I did receive after 24 hours of making the request-the only speedy part of the whole claim

Having a dreadful time trying to help a disabled person resolve their damage claim They said we had to pay for the repairs locally and they would refund After finally getting through to someone they took bank details and said that payment would be processed within 7 days That was two weeks ago Now they re saying they can t tell me anything about the progress of the payment for data protection Just another excuse so they don t have to pay out since they re saying they ll close the claim