Squaretrade Reviews

Customer Service | SquareTrade

squaretrade.co.uk
3.67
128 reviews
Great Rating
Based on 128 user experiences

RatingFacts is an independent review platform and is not affiliated with Squaretrade (squaretrade.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.67 out of 5 by 128 Happy Customers

46.9%
15.6%
10.9%
10.9%
15.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 128 reviews

Square Trade receives consistent praise for fast, efficient service and quick replacements, with many customers reporting next-day or same-day resolutions. Customers highlight helpful, knowledgeable agents and simple claims processes. Some reviews note communication issues, delays, or disputes over payouts, but the majority emphasize speed and reliability. The company is frequently recommended for mobile and laptop insurance.

What customers love
  • Fast replacement
  • Quick claim process
  • Helpful agents
  • Simple process
Common concerns
  • Delayed payout
  • Denied claims
  • Long wait times
  • Wrong information

Last updated 2 months ago

C

My phone got lost in October and i ma

My phone got lost in October and i ma still waiting for it I gave them police reference number which i think that is most important information because no one involves police in their matters except they r serious cases I call them like hundreds of times and they always ask me to call me back but still no reply no i have to pay my contract of two years for no phone
R

I m currently getting a bad experience

I m currently getting a bad experience from these company made a claim for my lost phone on the 1 12 2024 sent all documents they asked for was told someone would call me but no call They keep telling me he s busy he s in an interview giving me all difference excuses Hopefully one day that call will come through What a shame on SQUARETRADE
S

Worst experience ever I have taken

Worst experience ever I have taken insurance from square trade and I am paying insurance every month but unfortunately recently lost my mobile last month 23rd it s been one month still I didn t get any update but they have again deduct the monthly auto payment again and I don t have mobile ever since not gonna refer any of my friends and worst experience ever
A

I did not get the claim because I spent

I did not get the claim because I spent very little time where i lost my device but they should know If someone has urgent work to do very urgently I know I have insurance on then why should I waste my time Then what is the use of insurance if he does not get it in his difficult times Instead of supporting me he harassed me and I gave him proofsand documents But still he gave the excuse that you spent very little time in the location After more than month thay declined it you should understand what the mean of insurance
M

Horrendous

Horrendous worst company ever The time it took to deal with my claim tossing me around like a yoyo I did not have a phone for nearly 10 Days they messed up my sim replacement I could not make or receive any calls After a long wait for the replacement it was not working it looked new but was not working which makes me question the device I was given what would I do if it suddenly stopped because I don t trust tthemI will never insure with them again
S

BAD EXPERIENCE

Why does this company always give series of excuses when someone files a claim does one predict someone s death DON T HAVE DEALS WITH THEM PLS FOR YOUR SANITY THEY JUST MAKE YOU PAY AND IF AN ISSUE ARISES THEY WANT YOU TO PROVIDE DOCUMENTS YOU MIGHT NOT BE ABLE TO GET JUST FOR THEM TO DENY YOUR CLAIM RUN
I

It just horrible

It just horrible my phone was stolen more than month ago and I am still waiting for the respond after they required a lot of evidence that I don t have and couldn t have as my phone was stolen and everything was in my phone I feel like I will never get the phone like it matched in contract although I paid deductible payment and they required to pay it again I will never work with SquareTrade company again
C

Horrendous company

Horrendous company Phone was stolen on holiday and they cant continue my claim because I never phoned my phone A load of excuses Communication over email asking me the same questions over and over again Avoid at all costs
A

I lost my phone on the train I have

I lost my phone on the train I have contract with three for 5years never lost anything and no what you think I recive 1emaill for claimvalidationsupport squaretrade and hi whant prove where I lost really from where you whant prove when I told you I pay cash on the train I don t keep the tiket of course because no-one hi keep Very poor 0 star star
E

I wish I could have given 0 stars to

I wish I could have given 0 stars to the AWFUL customer service received I have been contacting SquareTrade every single day for the last 8 days in order to have updates about the parcel I m expecting to get from them I was given several wrong informations by different employers like wrong couriers name not existing tracking numbers wrong phone numbers etc and the issue hasn t been solved yet Terrible service STAY AWAY

About Squaretrade

Customer Service | SquareTrade

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Related Companies

View All
1
Squaretrade
3.51 (128) · squaretrade.nl
2
Squaretrade
3.36 (11) · squaretrade.de