Squaretrade Reviews

Customer Service | SquareTrade

squaretrade.co.uk
3.67
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.67 out of 5 by 128 Happy Customers

46.9%
15.6%
10.9%
10.9%
15.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 128 reviews

Square Trade receives consistent praise for fast, efficient service and quick replacements, with many customers reporting next-day or same-day resolutions. Customers highlight helpful, knowledgeable agents and simple claims processes. Some reviews note communication issues, delays, or disputes over payouts, but the majority emphasize speed and reliability. The company is frequently recommended for mobile and laptop insurance.

What customers love
  • Fast replacement
  • Quick claim process
  • Helpful agents
  • Simple process
Common concerns
  • Delayed payout
  • Denied claims
  • Long wait times
  • Wrong information

Last updated 2 months ago

R

Good prompt service

Good prompt service An English speaking call consultant I could understand Only unexpected issue was 79 excess which I don t recall being mentioned when I agreed to the insurance
D

Square Trade delivered my replacement

Square Trade delivered my replacement phone on time with no holdup Very pleased with the efficiency Highly recommended
C

Very happy with my experience

Very happy with my experience at square trade Everything was very quick and we managed to have our device fixed within days of our claim
S

Fast pick up of damaged phone and

Fast pick up of damaged phone and received the phone 3hours after an update that it has been fixed
S

Phone went for a swim

Phone went for a swim Got in touch with insurance and can t fault them replacement sent next day 1st class and good experience
D

I have waiting for a replacement phone

I have waiting for a replacement phone for a whileBut once the manager will review personallyThe claim he gonna give you a answer Just take some time to check all the information provided I have waiting 1 month for it but like they said is good to come back because i miss it They do their jobs but take time and need to check daily the progress of the claim Thank you square trade and Three Big Up
O

I was very pleased with the service

I was very pleased with the service provided I requested for a replacement phone on Friday in the evening got another one on Saturday morning Good work
L

Swift repair

Tablet with cracked screen screen collected Monday I got it back fully repaired by Thursday Very pleased
B

Bought a policy through Amazon great service

Bought a policy through Amazon Perfect service Customer service rep was ace on the phone No unnecessary steps When they said they didn t have the right phone in stock they arranged to supply it from elsewhere and I had the new device by the end of the week Great service great value thank you
J

Agent I dealt with was very helpful and

Agent I dealt with was very helpful and friendly Explained everything clearly Very pleased with the whole process off company collecting damaged item through to returning it

About Squaretrade

Customer Service | SquareTrade

United States

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