Squaretrade Reviews

Strongly advise NOT TO USE SquareTrade insurance for items other than mobiles or laptops Two years ago we spent 270 for a Neato vacuum robot and 55 for 3-year SquareTrade insurance When the robot s LCD display failed apparently a common fault occurring outside 1-year manufacturer s warranty period SquareTrade refused repairing or replacing it despite such options offered in their T C They said they only specialized in mobiles and laptops We have been offered an original purchase price refund the least effort and collection of the faulty robot Little consolation since the refund is insufficient to purchase even a used robot of the same old model today let alone a new one or a higher model So the options are not to have a robot at all after not even 2 years and easy life it had or add funds and buy another one Disappointed with SquareTrade approach Had we known we would not have purchased their insurance The cost of a required replacement part with delivery is 60 similar to the SquareTrade insurance price and plenty of easy how-to-dismantle DIY videos on youtube are available Advice if your product contains technology is likely to go up in price or develop newer more expensive models in a short period of time think twice - SquareTrade limitation of payout is the original purchase price

My Mother-in law asked me to get her a new TV which I did from Tesco s it cam with a free 5 year labour and parts warranty She paid 249 00 for this after saving from her pension Squaretrade has told her to send the TV back and they will put 174 into her bank so she ends up without a TV They sent her a pre-post label and told to ring them when it s ready to be collected She has to find her own packing for the 40 TV as she don t have the original box the set came in This deal was with Tesco as a promotion they had but after ringing them they say it s not our problem it s Squaretrade and we do not deal with this company anymore Be careful of deals from Tesco s and stay away from Squaretrade

Initial claim experience was OK as all the relevant information about claiming for a repair was made available including the perfectly acceptable limitations Unfortunately on discovering my item to be beyond economic repair the company then attempted to avoid giving me a full and fair payment for my warranty item This seems to be in breach of their own terms and conditions I called several times and wrote a letter of complaint which was not acknowledged however they did finally agree to paying the full amount then paid me the lesser one Now had to make another call and waiting for further unnecessary delays before I receive the full amount

What a performance - so many different people involved and none seemed to have a grasp of the situation from inception When they paid up it was for 90 less than I could buy replacement equipment for - and it took 2 emails 2 protracted phone calls and over 2 more weeks for them to refund the rest I was initially pleased I had the policy - BUT the whole procedure has almost cost me as much in lost business time as I have gained in insurance cover in the first place and I doubt very much I will be paid for my time

This warranty was advertised as a good purchase to accompany a Numatic hoover which I ordered from Amazon As I also bought the warranty through Amazon you would think they dealt with appliances bought via Amazon They don t So why Amazon try to sell you these warranties I don t know I ve asked for a refund I can t be the only person who fell into this trap

It took much longer to get the laptop repair than promised Therefore the delivery address needed to be changed--kid had already left for college I called multiple times and had been assured it had been changed However the fedex system had no record of the NEW ADDRESS The delivery date slipped even before changing the address They mailed the package back via FEDEX GROUND HP has a much better laptop repair program

I have used square trade for a few devices and had to make a claim three times over the years The first two it took a long time to get through and speak to someone emails were rarely answered When I do get through to people they are usually friendly and helpful it s just that there have been multiple issues with things not being inputted on the system correctly and consequently complications with the claim Lots of issues with arranging a courier to collect one of the devices taking two months to sort out and only because I persisted The most recent time I thought everything had gone smoothly claim processed and replacement phone and collection of damaged phone organised quickly The new phone was delivered at the beginning of June the damaged phone was collected at the same time by the courier Squaretrade have since claimed that they are waiting for me to send the damaged phone Initially I received an email which I replied to explaining that the phone had been collected by the courier No response Received another email a few days later telling me to return the phone otherwise I ll be charged Called that day and spoke to someone explaining that I no longer have the phone because it was collected as arranged on the date the replacement was delivered They told me not to worry and that they would put on the system to look into the situation and that the phone was probably in the warehouse just not logged properly Heard nothing until yesterday when I received another email stating they d not received my phone and I was being charged Checked my bank and 150 taken Called again Today to explain all the above and that I wasn t happy and did not know how they expected me to return a phone that they had already taken from me He checked the system and said that he could see my previous call and that it had initially been started as an investigation but two days ago someone had closed it with no information as to why Probably an administrative error He assured that he would open another investigation on the system and that he was sure they d find the phone and as soon as they did they would refund the money I ve now seen that others are experiencing similar and it is beginning to feel very dodgy There is nothing set up with the couriers for me to prove that they have collected the faulty phones other than the basic delivered and received tracking number on dpd I essentially feel like my damaged phone has been stolen and I ve been charged for the privilege I either want my 150 back or my phone back I paid for cover and paid the excess I don t then expect to be charged for the replacement phone and have my old one lost or stolen by squaretrade in the process Incredibly frustrating

Dear Sir MadamI am writing to you as I am not satisfied with the way my contract between 2018-2022 has dealt with I had a contract with you between 2018-2020 in which I was entitled of a network and a telephone set From 2020-2022 I did not have a contract nevertheless I was charged the same amount I am asking you for a refund Yours sincerelyJ Cisse Rolland

I lost my phone on 20 July evening I applied for a claim on 21 July and I was told an agent will call to book an appointment and I got a call offer 3 days and they booked an appointment for6 August and I requested if any earlier appointment available they said they haven t got any and ok I though I will have a call with consultant on 6 August and everything will be sorted and no one called me on 6th August I call on 7th to find out they gave me another appoint on 8 thaugust and I had an appointment and talked to consultant and explained everything and the consultant said I will get an update in 24 hours It s been 15 days since I lost my phone and so I rang them after 24 hours they said they posted comment on ticket and will get an update but I haven t got an update and today on 10 August I have been trying to call an agent at 2 17 I am being redirected to voice mail I don t know when they are going to give an update and I order to process the claim they charged 199 pounds I paid knowing process will be faster and I will get my phone but now I am disappointed with the service I am still waiting for an update may be change a comment on monday if I get any update anytime sooner Claim no 013346913132

Claim Started on 14th MayClaim Approved on 28th JuneAfter manager got invloved into the situation Got replacment phone on 1st June In between that i have to make too many calls i have been asked same questions over and over again Last time i replied to them on the 8th June and waited for 16 days to hear from themGood thing about company JAMAL the manager who helped me and understood the situation 5 star go to JAMAL and 2 star go to Squaretrade