Squaretrade Reviews

Customer Service | SquareTrade

squaretrade.co.uk
3.67
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.67 out of 5 by 128 Happy Customers

46.9%
15.6%
10.9%
10.9%
15.6%
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AI Review Summary Based on 128 reviews

Square Trade receives consistent praise for fast, efficient service and quick replacements, with many customers reporting next-day or same-day resolutions. Customers highlight helpful, knowledgeable agents and simple claims processes. Some reviews note communication issues, delays, or disputes over payouts, but the majority emphasize speed and reliability. The company is frequently recommended for mobile and laptop insurance.

What customers love
  • Fast replacement
  • Quick claim process
  • Helpful agents
  • Simple process
Common concerns
  • Delayed payout
  • Denied claims
  • Long wait times
  • Wrong information

Last updated 2 months ago

A

BE WARNED IF YOU THAVE THREE MOBILE

BE WARNED IF YOU THAVE THREE MOBILE INSURANCE these people are their third party insurance company Horrendous service to be honest you will be left completely in the dark and told they won t listen to your complaints whilst your claim is still in progress Incredibly hard to get hold of endlessly frustrating waste of time Terrible company May as well not bother with three insuranceEDIT after leaving this review someone from squaretrade rang me and asked what they could do to improve and gave me 60 pounds compensation essentially refunded the premium I had paid for the phone which I sincerely appreciated and so I hope other people can get the same outcome Thank you
U

Difficult to contact long wait on phone line

Bought this insurance via Amazon and trying to file a claim The filing email amazonsupport at squaretrade co uk came straight back as undeliverable so I phoned the claim hotline No indication on waiting times and after 1 32h I gave up very frustrated Tried again a day later after 32mins a friendly customer support agent apologised for the wait which I appreciated Took my details and approved the claim so now waiting to send the item back to them
C

Customer service seems to be an oxymoron

Two weeks after initiating a claim and still no fix or replacement Promised a replacement on the two previous calls that I made but nothing has arrived Phoned again this morning for an update got asked security questions full name full address email address - which I duly supplied only to be told that my replacement phone hasn t been shipped yet because they don t have my full name address - the very thing that they had just used to validate my identity Oh and they alleged to have sent me a message asking me to supply those details - which of course I never received Supposed to be getting a replacement in the next 2 business days Might get an extra star if this turns out to be true Update Phone arrived within 24 hours of this review and it wasn t a business day and it s all working well - so improved the rating score
J

Phone

Not sure yet I got a replacement phone But was just put in the post box So I have not got it They are helping with trying to track the phone As they agreed this should have been signed for Not just to posted the way it was I hope to get it back Thank you I will put a better review now and after if I get it resolved

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Customer Service | SquareTrade

United States

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