Squaretrade Reviews

Customer Service | SquareTrade

squaretrade.co.uk
3.67
128 reviews
Great Rating
Based on 128 user experiences

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Rated 3.67 out of 5 by 128 Happy Customers

46.9%
15.6%
10.9%
10.9%
15.6%
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AI Review Summary Based on 128 reviews

Square Trade receives consistent praise for fast, efficient service and quick replacements, with many customers reporting next-day or same-day resolutions. Customers highlight helpful, knowledgeable agents and simple claims processes. Some reviews note communication issues, delays, or disputes over payouts, but the majority emphasize speed and reliability. The company is frequently recommended for mobile and laptop insurance.

What customers love
  • Fast replacement
  • Quick claim process
  • Helpful agents
  • Simple process
Common concerns
  • Delayed payout
  • Denied claims
  • Long wait times
  • Wrong information

Last updated 2 months ago

M

They did their job as expected

A claim process was a bit lengthy as I had to call Amazon and Squaretrade few times because I did not have my policy number signed up for it 2 5 years however a new handset had been ready for delivery the very next day without any excess as specified in the policy As a bonus I got a bit better model which I didn t complain about I can see plenty of complaints here and this freaks me out but my experience is positive Maybe because my handset was cheap maybe because I knew details of my policy so I saved myself false and unreasonable hopes likes some people do and never read T C Everything went well and was reasonable
H

Speedy Replacement

The customer service agent was very helpful they advised me that as I had had my phone for over 3 years the best option was to replace it with a newer phone that was reconditioned Very happy with the replacement and the quick service Thank you
L

Am really great full that am with this

Am really great full that am with this company lost my phone Samsung flip 4 and had multiple time of screen damage but once I got email confirmation of approval Every thing is straight forward Thanks guys for your hard work
C

Great service

Great service Had an issue which customer services rectified within minutes The application process was simple and quick Opted for a replacement device and it was exchanged with my defective device at my door in less than 24 hrs Processed the claim Friday afternoon and exchanged the phones Saturday morning Nothing to fault with this service would definitely recommend
N

Very good

Yes very good The replace my stolen phone I am happy with the services they provided Thank you
M

Excellent company

Excellent company Can t fault them My phone accidentally got damaged went online to do a claim Went straight through accepted instantly 1-2 days later I received a reconditioned replacement amazing Thank you Did claim Saturday 26th October and replacement arrived Monday 28th October fantastic
W

Fantastic service from Kristian and his colleagues

I initially contacted this company to claim for a broken and damaged mobile phone it was over the Christmas period so I didn t expect it to be sorted instantly they quickly sent out a new phone unfortunately the phone they sent was not direct a replacement it was a very lower inferior model I contacted them once more and explain the situation it did take three weeks to get it s ordered which is no big deal as I said it I expected to be a delay they have now reimbursed me the full amount of my original phone and all I have to do is return the phone that they sent me the service I had from the colleagues on board especially Christian was exceptional
C

i am very happy with square trade i had

i am very happy with square trade i had a problem with my mobile device i could reslove the problem but got ever thing salted in the end so thank you square trade carly
B

The company provided good and quality

The company provided good and quality services so far
J

So far so good

So far so goodHad a great experience I will always choose Squaretrade

About Squaretrade

Customer Service | SquareTrade

United States

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