Sram Reviews

Absolutely impossible to contact - and really bad spare part availability -

I m missing a small black plastic disc for a S7 clickbox It s a 10c part that I personally think is not correctly engineered The local dealer says I can only buy it with a new 50 clickbox What a waste of ressources To make matters worse SRAM as a company is more or less impossible to contact As are many large companies - but I still think it s pathetic to disregard your customers like that Even on Facebook you only get an automated unsincere database reply - and I can see more ex- customers are very unhappy My immediate conclusion Avoid the parts until the customer service recognizes who ultimately pay their saleries Update SRAM has officially abandoned the internal gear hub market and this seems to be the cause of the very scarce expensive spare part market

They don t appreciate their customers

I find it disheartening that you cannot contact them for support I have been loyal to their product for a long time but no longer I have purchased 2 new bikes this past year - Both equipped with Sram Eagle One NX and one SX Neither shifts correctly and both systems skip gears every time Both bikes have been returned to the local bike shop to be adjusted 2 different shops Neither shop is able to get either bike shifting satisfactorily I have been riding and racing mountain bikes for a very long time I have used many brands of groupsets and set up my own bikes yet I cannot adjust either of these bikes to shift Sram will not respond or stand behind their product

Worst customer service ever

Woeful customer service I asked SRAM UK about servicing a Power Meter they offered no help at all I will never buy another SRAM product again

SRAM warranty is atrocious they just don t care

SRAM don t give a monkey s about their customers I bought their halo Red AXS groupset in August 2020 The inbuilt power meter has started to drain batteries only lasting 1 hour or less from new SRAM have shown zero concern about the failure and don t care that the warranty return will prevent me cycling for an extended period maybe three months they say There are so many ways that they could do something to effect a fast exchange but they just don t care Stick to Shimano

Crap products crap service

Bought a new bike from CRC Came with SRAM NX components all warrantied for 24 months After 18 months of occasional use one part costing well over 100 failed and no longer operated within tolerance due to their ridiculous decision to use plastic and not metal as part of a mounting bushing The retailer was unable to supply a replacement as SRAM don t appear to think that providing replacement parts to existing customers is something they need to do they have prioritised supplied to bike manufacturers instead Have now had to buy new wheel rotor cassette mech shifter to migrate to the bike to Shimano as I am tired of waiting for warranty replacement and cannot find any SRAM parts for love or money Useless components useless service I will never ever buy any SRAM bicycle parts ever again I have similar parts from Shimano that are well over 10 years old and still working perfectly and have NEVER had a bike part fail like this through regular use I will happily update this review if I ever get a response from SRAM

I bought a ZIPP 303s wheelset based on

I bought a ZIPP 303s wheelset based on the reviews the warranty and life happens programme I damaged the front wheel well within the warranty period and ZIPP agreed to replace but in short 3 months on and still no sign of the replacement Extremely frustrating to deal with Constant miscommunication and an absolute blase attitude - they couldn t care less if it takes 6 months or indefinitely The most recent communication from SRAM was to my local dealer confirming that the damaged Wheel was collected by SRAM Zipp and being shipped to them and so they provided a tracking number 1 week later and the tracking disappeared The dealer investigated why this happened and found it was shipped to somewhere in the Netherlands- approx 1200kms west The dealer was told by SRAM ZIPP to wait Further queries by my local dealer in the following weeks obviously didnt go down to well with SRAM ZIPP They then told my dealer that actually the Life Happens Programme is not in fact covered by the warranty and they don t have to replace the Wheel They were effectively putting themselves out and implied they were doing this as a sort of favour Just unbelievable messing I always wanted to buy ZIPP Wheels I m extremely disappointed I would not recommend anyone buy ZIPP Wheels based on their Warranty Let down badly by ZIPP SRAM Update It took 7 5 months to get the replacement Replacement cost 250 RRP approx 500

Rockshock reverb axs dropper 4 times

Rockshock reverb axs dropper 4 times the cost of comparison droppers last 10 months rockshock uk refuse warranty on the case that it should have been serviced After 10 months of light use absolute garbage will never purchase a sram product again

I am extremely disappointed with my

I am extremely disappointed with my Sram Red etap rear mech It is on a summer bike so only used in good weather and 5 to 6 months of the year After the first 6 months the bike was put away in the house until the start of the following summer The mech wouldn t work so I took it back to the shop where I purchased it from they got it working again The same happened the following year Bearing in mind we had covid and lock down so the bike and rear mech were hardly used at all This year when I came to use the bike for the first time it stopped working in the middle of a ride then it started working again then stopped and this went on for the rest of the ride I took the bike back to the shop they couldn t get the mech to work satisfactorily either it continued to work intermittently So this mech has had very little use certainly not 500 worth of use I was expecting quality from Sram products but this has not been the case here I am extremely dissatisfied with this product A very expensive product that has not been worth the money I would like to here what Sram have to say about this problem as it is obviously an issue that keeps happening to the expense of their customers Do Sram accept emails from customers so at least they can give an explanation to a complaint and a chance to correct this problem I have not been able to find any contact details at all