Bikediscount Reviews

Do not trust warranty given by this

Do not trust warranty given by this supplierMy story fail story with bike-discount and cube warranty Cube Bike-discount year 2016-2017Here is a fail story of quality brands warranties and lost expectations for everybody to be aware When we talk about popular brands VS china suppliers usually we choose paying more to have less pain later But that doesn t work with some brands Hereinafter you ll se why I m so pessimistic I ve bought my Cube Elite Super HPC carbon frame from Bike-discount de early 2016 01 02 2016 - my Cube Elite Super HPC carbon frame arrived WOW 09731 K L 0814 M EN 114766 13 04 2017 - after a year of riding once I washed my bike and found that sad picture photos the long creaking chink appeared from under the dust13 04 2017 same day - a request was send to Bike-discount customer service then one more request next day days of ignorance19 04 2017 - one more request days of ignorance26 04 2017 after 13 days and 3 requests - they finally answered Their answer bigquotes Guten Tag Serhiy Tymoshenko this looks like something scratched on the frame tube This is not painting or production fault I will send you mail on to CUBE but i guess it will be refused I was shocked you know if they would have say something like f k off that would be not that shocking to hear 26 04 2017 - My answer bigquotes Hi It is definitely not a scratch It is crack both sides of the crack have relative movement Frame was never been to accidents This part of frame is unreachable for some impact I hope you warranty statement is not an catch for losers 26 04 2017 - Their answer - Please choose the most inexpensive but trackable service possible to return the products no express or payable upon delivery service Afterwards please send us the receipt along with your order number and your banking information IBAN with email We will refund the return postage Please download the necessary return form You can find this in your customer summary by selecting Return item Please also attach a copy of the invoice Returns can be treated only if the product is sent back in clean condition Otherwise we may have to clean dirty items or return them to you unprocessed at your cost Average processing times at the manufacturer are about 2-3 weeks During the season this may take longer unfortunately we have no influence on this etc Johannes Axer 03 06 2017 - I was able to disassemble found the cheapest postage service and sent frame10 07 2017 - Package arrived to FRANKFURT a month passed all this month I was reminding Bike-discount customer service about the parcel is waiting for pickup 11 08 2017 - Package was picked up - tracking15 08 2017 - My request bigquotes Hi as i can see this parcel was just waiting for receiving a month Whole month I do not get what is wrong here why so long 15 08 2017 - Their answer bigquotes Dear Mr Serhiy Tymoshenko We have opened a service case for the article Elite Super HPC Race 29 Rahmen carbon-n-green We received your article and we will transfer it immediately to the manufacturer for further processing Generally processing will take about 2-3 weeks 29 08 2017 - Their answer bigquotes Dear Mr Serhiy Tymoshenko Hereby we would like to inform you about the status of your service case no 0000030662 Because of the high work load at the manufacturer supplier your case could not be processed yet Of course we will try to speed up your case and will contact the manufacturer supplier again We ask for your patience and understanding As soon as we have new information we will contact you immediately 13 09 2017 - They just repeated the same text26 09 2017 - They answered on Russian whereas I addressed them in English Serhiy Tymoshenko Quoten Elite SHPC RACE 29 2016 21 best regards Tobias BohlmannWhich meant that they have found wore signs at the TOP TUBE and at their point that caused failure of the DOWN TUBE 26 09 2017 - I argued next - Good afternoon This was a time to wait But I did not expect such a resolution Cosmetic abrasion of the top frame coating is due to the bicycle storage at home on the ICE TOOLZ P633 mount purchased at bike-discount de photo attached It was slightly moving in the V-shaped hooks and the painting wear off a bit This frame was never clamped in a vice after buying at bike discount since I assembled it myself at home just on the floor was also never transported by car in clamps only on a train in a case and I was carrying it myself so there is NO option of inaccurate treatment with other variant is not possible even theoretically if we take into account the shape of the cross section of the upper tube which has ribs projecting in the horizontal direction Such a crack can be specially obtained only if a vertical force is applied along the lower part of the tube but even specifically this task is non-trivial I think you just do not want to recognize design faultHere is the photo of the mount - bike rackHere is the the photo of their arguments about how chink appeared -argumentsBake rack i ve used - days of ignorance09 10 2017 - I ve re-sent my previous letter 10 10 2017 - They ve answered bigquotes Dear Serhiy Tymoshenko The text we have written to you is the original from the manufacturer the frame has been tested by Cube with all devices I think the manufacturer knows what he is talking about you can send the frame again back to us and we forward this again to the manufacturer I cant do more for you if the manufacturer confirms thats not a guarantee Tobias Bohlmann10 10 2017 - I ve exploded then It looks like everyone wants to make joke of me What devices you talking about I m a mechanical engineer and working with frames of different materials Carbon frames are handmade somebody put less material on my frame and put a carbon fiber sheet with failure or without overlap and that shi frame i got from you then What devices could prove or refute problem with cheap Chinese manufacturing Don t think i m a stupid dumb You just need to say that Cube has no warranty at all 3 years 5 years - that s a lie I m pis ed off First you ignored my letters than tried to ensure me that i broke my frame Then i send you a frame and it was pending in the post office for a month and you weren t very interested in processing it Then this pending with cube And finally this come-off from cube and you Nobody would care for rights Cycling season is ruined plus i m feeling like a piece of sh t after this customer experience etcConclusions I don t know what to say My advice - don t trust warranty from CubeCasting bike-discount decube eu