Srmotorgroup Reviews

New and Used Car Dealer | Swindon, Wiltshire | SR Motor Group

srmotorgroup.co.uk
3.07
42 reviews
Average Rating
Based on 42 user experiences

Rated 3.07 out of 5 by 42 Happy Customers

50%
2.4%
0%
0%
47.6%
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AI Review Summary Based on 42 reviews

Customer experiences with SR Motor Group vary significantly across reviews. Some reviews praise the team, service quality, and vehicle condition, highlighting professionalism and helpfulness. Other reviews report serious issues including false advertising, poor aftercare, and financial disputes. The overall experience reflects inconsistent service standards and recurring aftersales problems.

What customers love
  • Helpful team members
  • Professional process
  • Nice vehicle condition
  • Efficient company
Common concerns
  • False advertising issues
  • Poor aftercare
  • Financial disputes

Last updated 3 weeks ago

S

New car My husband saw a car that he wanted to

My husband saw a car that he wanted to look at and purchase I was a little bit wary but we went there a couple of weeks ago and took the car for a test drive Ben was very helpful throughout our purchase of the car he arranged a service and mot on the car before we picked it up last week we was very happy with the service we received from Ben and would highly recommend him and the garage
R

Ben was really helpful

Ben was really helpful whilst we looked for a car for my wife even though we didn t actually buy anything yet There was no pressure to buy and we didn t feel rushed We were able to explore the available cars and have come home with more ideas We ll explore online then be back once we narrow down to what we need
D

Excellent service provided by Ben and

Excellent service provided by Ben and Bailey when I was hunting for a car in a hurry They listened and helped myself through a sticky situation when I needed a family car quickly I will certainly be recommending this dealership in the future and I am one happy customer with the Vehicle I have acquired It was beautifully cleaned serviced and a simple transaction to ease a difficult time Thank you
J

We called at sr motors as we were

We called at sr motors as we were looking for an estate car We had a look around saw one went into showroom chatted to Bailey and he then showed us some other cars they had online Went home then decided to have to look at car Spoke to Ben who was extremely helpful arranged for us to have test drive Chatted to us about the car and if we were to purchase what we would also get We decided to purchase car and Ben went through the paperwork and date was chose to collect We today met with Ben to collect our new car everything went smoothly Ben was helpful knowledgeable knew what he was talking about his customer service was amazing friendly met customers expectations credit to the company
E

Perfect service

Ben was knowledgeable helpful and great at his job I was super anxious about car shopping but he made me feel completely calm throughout the whole process and I couldn t have asked for a better experience Everyone in the dealership was friendly and I was even more excited when I was told I could have black alloys instead of the silver Great service definitely recommend
R

Purchase was both easy and quick

My purchase was both easy and quick Having viewed several cars at this dealership there s a good range of cars to choose from here and others I came back here and bought with confidence because everyone was willing to help and I got good old fashioned honest customer service Everything was clearly explained so I knew exactly what I was getting Ben was my main point of contact but the dealership manager is also very supportive in the whole process Even though you need to allow 7-10 days for car preparation servicing and MOT to be done it was less than a week from deposit paid to having the keys in my hand and driving off with a fully valeted car Highly recommended
C

Fantastic process from start to finish

Fantastic process from start to finish Extremely clear communication throughout A special thank you to Ben who helped us and was brilliant from start to finish Extremely happy with our purchase
B

Good service easy purchase

The car purchase was very quick and easy and the staff were very clear and helpful in answering all our questions Ben looked after us during the process and we re very pleased with the new vehicle
S

Would like to say how incredible the

Would like to say how incredible the customer service was want to say massive thank you to Ben who went though every little detail with the car and the process would definitely recommend friends and family to buy a car from them Thank you again
C

A very positive experience

We bought a used car from Ben at SR Motors 4 weeks ago It took a week from initial test drive and deposit to pick up We were worried by the negative reviews but ours was a very positive experience Ben was really friendly and responsive to our enquiries The car was serviced Mot ed and valeted and fingers crossed no issues so far

About Srmotorgroup

Visit SR Motor Group in Swindon, Wiltshire, established dealership and servicing specialist. Explore the website and browse through our full range of offers.

United States

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