Stenaline Reviews

Rosslare to fishguard

We recently travelled from rosslare to Fishguard We were staying with friends in rosslare a 10 minute drive away and weren t expecting any traffic for our early travel time We soon realised we were very wrong after we set off and joined a very long and slow moving queue down the road from the port with our sat Nav telling us it would take 45 minutes to reach our destination Work on the port was affecting traffic We were really worried we would miss our boat as we approached the scheduled departure when the check in staff rang us to check if we were still coming We explained where we were and they said not to worry and that they would wait for us and they did We were so greatful for their kindness as we were worried about how we would get back if we missed it The sailing was very smooth with comfortable seating and plenty of food options I would not hesitate to recommend

Just traveled on stena line Belfast

Just traveled on stena line Belfast Liverpool Just wanted to post what a pleasant experience it was All the staff I met with on the trip were very friendly and professional the ship inside was clean and even though busy didn t seem overcrowded Best crew members were the two I met in the restaurant so happy and helpful at 0600 on a Sunday morning 5 stars Stena

Amazing lady called Pauline at Dublin

Amazing lady called Pauline at Dublin check in helped two very distressed women yesterday through a difficult situation we cannot thank her and the port staff enough for their help they went above and beyond

A shout out to the very helpful Staff

A shout out to the very helpful Staff on the phone in Liverpool Especially Jordan female who sorted change of sailing from Liverpool to Belfast for the next one on Friday 9th September and added a note to system for port staff to see the problem my family member who was travelling was in Thank you to Tricia at the port who called me to offer free entry to Stena Plus lounge after she heard the problem Very reassuring for me Thank you Stenaline 4 of us in my family sail often and always have a positive experience using Stenaline and staff have always been very pleasant and friendly

Upon travelling today we used Deck 7

Upon travelling today we used Deck 7 for food and beverages Hospitality was excellent and exemplary very impressed with the customer service and how assertive and polite all staff were Special thanks to Johnny who took the time to make us feel welcome on board Very impressed with the cleanliness of stena-line overall highly recommended and we will use the service again Regards from 3 satisfied customers

Liverpool- Belfast

Since January 2022 I ve completed 3 x return trips on Birkenhead -Belfast route On all 6 journeys we ve found the service to be consistently excellent Boarding has always been on time at both ports The ships were spotlessly clean We ve always booked a cabin as we d chosen the 2230 departure from both ports Cabins spotlessly clean really impressed with the shower Found it easy to sleep as corridors really quiet Also used the Stena plus lounge on a couple of occasions- again found this more than adequate and could give some airline business class lounges a run for their money Boarding and disembarking has always been quick and efficient Would definitely recommend this route even though it s a 5 hour drive for us driving from London

Ferry Crossing Refund

I inadvertently booked a ferry crossing with the wrong date and did not realise until after the crossing had taken place I subsequently rebooked the crossing for the correct date and presumed I would have to put it down to a very costly lesson However when we spoke to Stenaline about it they authorised a full refund of the initial booking fees Absolutely thrilled and amazed Thank you Stena

Excellent customer service

I travelled on the Holyhead to Dublin evening ferry From the time I left my car until the time I returned to it I met with friendly courteous helpful staff My interactions were with general staff caf duty free staff all were positive Well done Stena - your staff training is great