Stiltz Reviews

Unique Domestic Lifts Which Fit Easily In The Home

stiltz.co.uk
3.65
129 reviews
Great Rating
Based on 129 user experiences

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Rated 3.65 out of 5 by 129 Happy Customers

46.5%
15.5%
10.1%
12.4%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

The majority of reviews for Stiltz are highly positive, with customers praising the life-changing benefits, professional installation, and product quality. A significant number of 5-star reviews highlight excellent customer service and reliable performance. Some 4-star reviews indicate general satisfaction with minor reservations about noise or communication. A substantial number of 1 and 2-star reviews report serious issues with after-sales support, delays, and installation errors, leading to considerable customer frustration.

What customers love
  • Easy to operate
  • Future proofing
  • Quick installation
  • Professional team
Common concerns
  • Expensive pricing
  • Installation errors
  • Long waiting times
  • No permit assistance

Last updated 1 month ago

T

Impossible to get service on the Stiltz

Impossible to get service on the Stiltz home lifts in Florida I hope it s better in the UK
M

We did not get as far as a final order

We did not get as far as a final order though it was our intention Stiltz representative came thought a lift would be possible in our unusual home and we paid 8000 deposit on the understanding that it would be returned if the lift didn t prove possible We indicated our top price Stiltz sent a surveyor and then a second surveyor The result of their surveys was the lift would only be possible if we employed a builder to create a dormer in the roof Having consulted a builder about feasibility and price we wrote to say that the project was not practical and could our deposit be returned We were then informed that we would have to pay for both the surveys and structural report Nowhere on stiltz literature nor in any correspondence with us was reference made to surveys and reports being at the clients expense Had we be told this and given quotes we would not have proceeded without assurances from stiltz that a lift was a practical proposition
R

Worst Company Ever

Some of these great reviews must have been paid for by the company I made a reservation for an in home consultation the day before I received 10 phone calls by several employees trying to make excuses why it was bets to cancel appointment and reschedule i explained that rescheduling was out of the question as I already took a day off of work for this appointment my last call was to verify that the appointment was on as scheduled the morning of the appointment i received a call an an email stating that as per my request to cancel appointment if i wanted to reschedule If this is what this company does how can anyone trust them to install an elevator thank goodness there are plenty of other elevator companies around
P

They don t do permits

I don t think they do permits so maybe their product doesn t meet the stringent safety requirements of the permitting process In my county a permit is required and it has been seven months now since I paid them the first half
S

I wish i could give a minus review

I wish i could give a minus review absolutely appalling service would never recommend them First when they started the lift left a sheet not pinned causing my mother to have a broken shoulder ribs she is a 78year old who lives on her own We then stopped all works allowing her to recover we then asked them to come back after six monthsYou would think after an major accident they would be falling over them selves to get this lift sortedThey left my mum for 5 days no working toilet They arrive at 10 00 most days finished at 3 00 They would have a builder who would have his 13 year old son attend site helping him assuming taken out of school He would not turn up the days he was allocated Project Manager David again no project management WE WANT LIFT TAKEN OUT WE ARE PURSUING LEGAL ACTION NOW ENOUGH IS ENOUGH
P

NZ sole agent response needs correcting To put some facts misrepresented A qualified builder had been engaged to do the work Council had approved the work At no stage did I get to speak to the sti

NZ Have had VERY stressful and confusing time trying to get a Stiltz lift installed The agent has refused to install the lift It all hinges round the required PS2 document which the agent is supposed to facilitate but his help was only to send more examples of what was required but not specific to our situation Council had approved my application for a building consent permit dependent on the Ps2 document It is the ideal lift for our situation Two 80 year olds But communication appalling
M

Dissatisfied customer

I find it hard to recommend this lift supplier as we had had a lift installed in the 2nd week of October 2021 and to date it has broken down on three separate occasions requiring and engineer to come out This left us with out the lift for a couple of days on two occasions The lift also sends out a signal every time it is used that causes us to lose our internet connection for two minutes which is extremely annoying H E Russell
S

Useful but expensive

Initial problems siting lift as surveyor got it wrong Small faults were remedied over several months but magnetic catches on door knocks out Wi-Fi Had to pay broadband provider extra cash to beef up our signal Overall lift is useful but a very expensive and now a continually expensive commodity Knowing that I wouldn t have bought one
J

Disappointing experience

Lift is wrongly described and explained The customer service following installation leaves a great deal to be desired We were reassured that the lift would work if there was a power cut but it only works for about an hour so if the power goes off during the night I am left with no way to get down the following morning
C

Pending review

I am temporarily deleting the review of my experience today in my new Stiltz lift pending the resolution of serious technical issues I am doing so based upon assurances from Stiltz that the matter will be promptly addressed and resolved

About Stiltz

Why have a stairlift when you can have a real home lift? The unique range of Stiltz domestic lifts can be fitted virtually anywhere in the home.

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Frequently Asked Questions

Stiltz Home Lifts is a UK-based company specializing in domestic lifts for homes. Founded in 2013 and headquartered at Building E, Prime Point, Dandy Bank Road, Pensnett Estate, Kingswinford, DY6 7TD, its mission is to help people live independently in their own homes through affordable, accessible lift solutions. Stiltz designs, manufactures, and sells home lifts globally, offering models such as the Duo+ and Trio+. The company is authorized and regulated by the Financial Conduct Authority (FRN 834541) as a credit broker, with credit provided by Mitsubishi HC Capital UK PLC.

Stiltz offers two primary home lift models: the Duo+ and the Trio+. The Duo+ is a compact, two-person lift that can be fitted almost anywhere in the home, travels between floors in under 30 seconds, and operates using a standard 13-amp power socket. The Trio+ is a three-person, wheelchair-accessible model featuring a gently-angled ramp and automatic door for easy entrance and exit, suitable for users with walking frames or wheelchairs.

Stiltz home lifts stand out due to their small footprint (the Duo+ covers less than one square metre), whisper-quiet operation thanks to a self-supporting stilt and guide system, and fast installation typically completed in one day. They use a through-floor lift design with dual rail technology and a self-contained drive system, requiring only a standard power socket and eliminating the need for load-bearing walls or hydraulics.

Stiltz Home Lifts is based at Building E, Prime Point, Dandy Bank Road, Pensnett Estate, Kingswinford, DY6 7TD, UK. The company’s website is stiltz.co.uk.

Stiltz home lifts are suitable for people who want to live independently in their own homes, including those with mobility issues, wheelchair users, and families. The lifts are designed to be accessible, safe, and comfortable, with models that can accommodate wheelchairs, walking frames, and even pets.

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About Stiltz

**Stiltz Home Lifts: Domestic Lifts for the Home** Stiltz Home Lifts specialises in domestic lifts for UK homes, operating from its base at Building E, Prime Point, Dandy Bank Road, Pensnett Estate, Kingswinford, DY6 7TD. The company’s website is stiltz.co.uk. Its core mission, active since 2013, is to help people live independently in their own homes through affordable, accessible lift solutions. Stiltz designs and manufactures its products in its own factory and sells home lifts globally. The company is authorised and regulated by the Financial Conduct Authority (FRN 834541) as a credit broker, with credit subject to status and affordability, provided by Mitsubishi HC Capital UK PLC. Stiltz offers two primary home lift models: the Duo+ and the Trio+. The Duo+ Home Lift is described as a compact, two-person lift that can be fitted almost anywhere in the home. It travels between floors in under 30 seconds and operates using a standard 13-amp power socket. The Trio+ is a three-person, wheelchair-accessible model featuring a gently-angled ramp and automatic door for easy entrance and exit, suitable for users with walking frames or wheelchairs. Both models utilise a through-floor lift design with dual rail technology and a self-contained drive system, eliminating the need for load-bearing walls or hydraulics. A key feature of Stiltz home lifts is their small footprint. The Duo+ covers less than one square metre (0.55m²), making it one of the smallest domestic lifts available in the UK. The company emphasises whisper-quiet operation, achieved through a self-supporting stilt and guide system rather than noisy hydraulics or vacuum systems. Installation is described as fast, typically completed in one day, thanks to a modular design that fits under most doorways and ceilings. All lifts require only a standard power socket, contributing to low power consumption. Stiltz serves customers in over 50 countries and highlights its work with healthcare professionals and experts. The company states that it provides lift information packs and encourages customers to request callbacks. Customer testimonials featured on the site describe prompt installation, professional fitters, and satisfaction with the finished product. The website includes links to FAQs, a legal disclaimer, privacy policy, complaints policy, and a Modern Slavery Policy.