Stiltz Reviews

Unique Domestic Lifts Which Fit Easily In The Home

stiltz.co.uk
3.65
129 reviews
Great Rating
Based on 129 user experiences

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Rated 3.65 out of 5 by 129 Happy Customers

46.5%
15.5%
10.1%
12.4%
15.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 129 reviews

The majority of reviews for Stiltz are highly positive, with customers praising the life-changing benefits, professional installation, and product quality. A significant number of 5-star reviews highlight excellent customer service and reliable performance. Some 4-star reviews indicate general satisfaction with minor reservations about noise or communication. A substantial number of 1 and 2-star reviews report serious issues with after-sales support, delays, and installation errors, leading to considerable customer frustration.

What customers love
  • Easy to operate
  • Future proofing
  • Quick installation
  • Professional team
Common concerns
  • Expensive pricing
  • Installation errors
  • Long waiting times
  • No permit assistance

Last updated 1 month ago

D

disappointed

My lift has been installed in my West Australian home I have been disappointed The ascend descend controls are too sensitive to slight changes in pressure Consequently on many trips the lift stops part-way and the control has to be pushed again Secondly on about one in twenty ascents the lift stops too early so the door will not open I have to descend several feet and then re-ascend
R

The good and the bad

The good Stitlz provided an in house lift for my mother-in-law which she was very happy with and it enabled her to move around her two story house for a number of years The bad service charges and renewing the guarantee seemed to be very expensive especially as the engineer didn t need to complete any repairs during any of the services When my mother-in-law passed away just before a guarantee renewal period was about to start it was incredibly difficult to inform the company of this I emailed no response then called the company when a message was left on the answer machine at my MIL s house On this occasion I spoke to 2 different people and had to explain again one member of staff was incredibly insensitive and seemed just to be out to get more money out of us to uninstall the lift A few days later I got a call from another member of staff about us having requested a lift removal we had not requested this Then finally another call about a week after that asking about renewing the guarantee again Each time I spoke to someone they had no idea of the situation and it seemed there was no system for communicating internally when someone dies This makes things difficult for relatives having to explain over and over again that their loved one has died I really think the company should have systems in place to deal with this situation given that they sell lifts and a large proportion of their clients are probably elderly and frail
C

Removal of previous review

I have deleted my negative review after several discussions with their tech staff in USA

About Stiltz

Why have a stairlift when you can have a real home lift? The unique range of Stiltz domestic lifts can be fitted virtually anywhere in the home.

United States

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Frequently Asked Questions

Stiltz Home Lifts is a UK-based company specializing in domestic lifts for homes. Founded in 2013 and headquartered at Building E, Prime Point, Dandy Bank Road, Pensnett Estate, Kingswinford, DY6 7TD, its mission is to help people live independently in their own homes through affordable, accessible lift solutions. Stiltz designs, manufactures, and sells home lifts globally, offering models such as the Duo+ and Trio+. The company is authorized and regulated by the Financial Conduct Authority (FRN 834541) as a credit broker, with credit provided by Mitsubishi HC Capital UK PLC.

Stiltz offers two primary home lift models: the Duo+ and the Trio+. The Duo+ is a compact, two-person lift that can be fitted almost anywhere in the home, travels between floors in under 30 seconds, and operates using a standard 13-amp power socket. The Trio+ is a three-person, wheelchair-accessible model featuring a gently-angled ramp and automatic door for easy entrance and exit, suitable for users with walking frames or wheelchairs.

Stiltz home lifts stand out due to their small footprint (the Duo+ covers less than one square metre), whisper-quiet operation thanks to a self-supporting stilt and guide system, and fast installation typically completed in one day. They use a through-floor lift design with dual rail technology and a self-contained drive system, requiring only a standard power socket and eliminating the need for load-bearing walls or hydraulics.

Stiltz Home Lifts is based at Building E, Prime Point, Dandy Bank Road, Pensnett Estate, Kingswinford, DY6 7TD, UK. The company’s website is stiltz.co.uk.

Stiltz home lifts are suitable for people who want to live independently in their own homes, including those with mobility issues, wheelchair users, and families. The lifts are designed to be accessible, safe, and comfortable, with models that can accommodate wheelchairs, walking frames, and even pets.

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About Stiltz

**Stiltz Home Lifts: Domestic Lifts for the Home** Stiltz Home Lifts specialises in domestic lifts for UK homes, operating from its base at Building E, Prime Point, Dandy Bank Road, Pensnett Estate, Kingswinford, DY6 7TD. The company’s website is stiltz.co.uk. Its core mission, active since 2013, is to help people live independently in their own homes through affordable, accessible lift solutions. Stiltz designs and manufactures its products in its own factory and sells home lifts globally. The company is authorised and regulated by the Financial Conduct Authority (FRN 834541) as a credit broker, with credit subject to status and affordability, provided by Mitsubishi HC Capital UK PLC. Stiltz offers two primary home lift models: the Duo+ and the Trio+. The Duo+ Home Lift is described as a compact, two-person lift that can be fitted almost anywhere in the home. It travels between floors in under 30 seconds and operates using a standard 13-amp power socket. The Trio+ is a three-person, wheelchair-accessible model featuring a gently-angled ramp and automatic door for easy entrance and exit, suitable for users with walking frames or wheelchairs. Both models utilise a through-floor lift design with dual rail technology and a self-contained drive system, eliminating the need for load-bearing walls or hydraulics. A key feature of Stiltz home lifts is their small footprint. The Duo+ covers less than one square metre (0.55m²), making it one of the smallest domestic lifts available in the UK. The company emphasises whisper-quiet operation, achieved through a self-supporting stilt and guide system rather than noisy hydraulics or vacuum systems. Installation is described as fast, typically completed in one day, thanks to a modular design that fits under most doorways and ceilings. All lifts require only a standard power socket, contributing to low power consumption. Stiltz serves customers in over 50 countries and highlights its work with healthcare professionals and experts. The company states that it provides lift information packs and encourages customers to request callbacks. Customer testimonials featured on the site describe prompt installation, professional fitters, and satisfaction with the finished product. The website includes links to FAQs, a legal disclaimer, privacy policy, complaints policy, and a Modern Slavery Policy.