Subzero-wolf Reviews

Bought a Wolf slide in range and came

Bought a Wolf slide in range and came with a defective griddle Waited 2 months for the product and then 2 months after installation still not fixed Customer service was worthless Email to management was worthless The thing they don t get is people have choices Stay away from Sub-Par Wolf

BAD DEAL

BAD DEAL Can t get parts for two refrigerators freezers 36 000 spent can t get a simple Ice maker Lever or even factory authentic filters See message from the service center below Don t wast your money with a company that has no parts See below after TWO MONTHS OF WAITING We regret to inform that we are still waiting for one or more parts as needed for repair on your SUB-ZERO PRO 48 Our ID Sadly supply lines are still adversely affected and we are still too often finding it impossible to obtain some parts in the timely manner that we are otherwise used to Regardless here is a report on item s ordered for your repair 1 Arm Icemaker SVCE prior-promised ETA has passed no new ETA yet provided1 Arm Icemaker SVCE prior-promised ETA has passed no new ETA yet provided1 water filter prior-promised ETA has passed no new ETA yet provided1 water filter prior-promised ETA has passed no new ETA yet provided

HORRIBLE PRODUCTS Stay away

These are absolutely horrible products Super expensive Constantly breaking Terrible customer service I have several refrigerators I ve always malfunctions Several microwaves Controls never work STAY AWAY

Don t buy anything from these people

After 6 months my oven broke down Customer service first misread the serial number and wanted to charge me for an engineer visit Once they corrected their mistake they informed me that it would take three weeks before a visit could be made The engineer came said that a part was broken and that customer service would contact me after 1-2 days to tell me if they had the part or if they needed to order After three days I contacted customer service They said nothing about parts but informed me that the earliest somebody could come is in 20 days So a minimum of 6 weeks without oven Do not buy anything from these people it s very expensive poor quality and very slow repairs KA

Quoted 680 to replace a 0 50 fuse

The microwave stopped working and the LCD was dead No light or signs of life The service visit was booked promptly and they came within one day During the visit the service guy said I needed a new door switch unit and that the service center would be in touch with a quote They quoted me 680 for the parts and labor to fixe the Wolf MC24 oven turns out it was only a blown 0 50 fuse Replaced the fuse and it now works great I didn t get these ripoff Muppets to replace the fuse this is such a scam They over to rebait the service call cost 80 but don t bother they are going to charge you 1000 for the follow up parts and labor Don t use these guys they are a total scam

It s insane that I have to google twice

It s insane that I have to google twice a year of how to change the time on my Wolf steam oven It s just crazy for such a high-priced appliance The oven actually works pretty well my wife uses it to bake bagets But it would be so easy for them to make it easy to change the time twice a year and yet it s not easy or obvious how to do it I m disgusted with Wolf and will never buy it again

Have a double Wolf oven

Have a double Wolf oven New under warranty Have been needing service already 6 times and have had it for 14 months only I have to wait weeks to over a month sometimes to get service to come Then sometimes they might need a part etc or the same issue happens again in the near future and they need to come back It s getting old Wish I never bought the Wolf They had one available at the sales studios during the Covid back up and I needed an oven to finish our construction and I had already waited almost a year for the original brand I wanted Bad decision

Wolf Gourmet Division is the worst

This is for Wolf Gourmet not SubZero-Wolf as they are 2 separate divisions Bought the 600 coffee system Home Goods Registered as I had with other products and ordered the stainless steel knob in mid June Never heard anything so I called the other day Their has been taken over by a Wal Mart gift card scam Liz Wolf Gourmet customer service said it was fixed and it was accurate on the website WRONG She was rude and defensive and told me because my unit wasn t purchased from them I only had a 1 year warranty not 5 IT WAS NEVER DISCLOSED THAT I ONLY HAD BEEN GIVEN 1 YEAR She claimed that TJX Corp only sells refurbished units hence the reduced warranty Contacted TJX - more lies from Wolf Gourmet They purchase from authorized sellers My Griddle and Pro Blender also were from Home Goods and all have 5 year warranties I d never buy another Wolf product ever again The Sub Zero Wolf customer service supervisor was treated by this division the same way I was and she was stunned Filed a complaint but 1-3 days before a supervisor will call you back Instead I m working to return the item for a full refund and stick with Breville which offers superior customer service and honestly makes better coffee makers for half the price

We build high end residential

We build high end residential We ve used sub zero - despite my advising clients against it - on three jobs with invoices totalling in excess of 150k Service is dreadful - we waited three months for a wine fridge to be fixed only for it to break again We have had 100 failure rate ie at least one product failing on every job And this morning we have had a 6000 oven fail which is barely two years old only to be told it is out of warranty and the service call will be a minimum of 250 I I can honestly say hand on heart I think the products are garbage