Thermador Reviews

Excuses Thermador customer service

We have all Thermador appliances and their customer service department is HORRIFIC I will NEVER purchase Thermador again The oven control panel went out just before 2 years so out of warranty The icemaker freezes over so I had to purchase an external Ice maker When you call to speak to customer service it takes forever and then they schedule and no show I call back and they say the parts are backordered They never call when they say they will I have to keep calling them and it is a new excuse they should have the parts soon but then they have to verify the parts work before they will even schedule Which they say they will escalate but when I call to check it hasn t been escalated and it will take 2 months to get on the schedule So it has been 6 month since my initial service call and still not on the schedule

Customer service is a oxymoron when it

Customer service is a oxymoron when it comes to Thermador The worst service company ever Do NOT buy a Thermador product if you think you will ever need services I have been waiting 4 months for them to repair a stove top and it is still not fixed

Considering a Thermador Range DON T DO IT Inept Service Lack Replacement Parts Quality Issues

Stay away from Thermador The ranges are attractive but they do not age well First the range oven was painfully slow to heat sometimes over 30 to 40 minutes to reach the desired baking temperature Second too many problems began to surface within just a few years For example the broiler went out and the Thermador service people could never find the problem poorly trained staff Third the oven and range experienced a myriad of other problems and Thermador simply couldn t service as the parts were no longer manufactured note quality ranges have a 15-year expected life expectancy which means Bosch or Thermador is remiss in not supplying parts to older ranges We had to search the Internet to find whatever parts we could as Thermador cannot be bothered to source Fourth as I alluded to earlier the Thermador technicians are INEPT AND INCOMPETENT At best they cannot fix a problem at worst THEY BROKE THE RANGE The last technician came over to fix the oven and broke the oven door I was watching him and he tried claiming it wasn t his fault somehow Don t buy Thermador You ll regret it It might seem like a good range for 2 maybe 3 years but after that the honeymoon is over We will never purchase a Thermador ever again

Very sorry i bought Thermador

Very sorry i bought Thermador appliances We have the entire suite of luxury products I feel stupid that we bought these appliances for our new house build without investigating reviews PRO OVEN RANGE - Their very special patented Star Burner turns itself on and off with a loud POOF from LOW to XLO company says it only occurs on XLO This happens one to two times a minute I make bone broth soup it sounds like a noisy outdoor gas grill going off and on every minute inside the house for 12 hours DISHWASHER The dishwasher bottom shelf constantly pulls out of the unit and off track It makes all kinds of loud musical sounds with no rhyme or reason EXCEPT when trying to turn the thing on i have to hold my ear next to the unit to hear a tiny pip that indicates it has been turned on HOME CONNECT App doesn t work or connect read the reviews don t even bother CUSTOMER SERVICE have been on hold for up to an hour and then don t get an answer One time after that long wait I was referred to read the manual though the manual for my specific range doesn t even exist On a different call i told the gal i had two induction burners on my pro range she told me that is not possible with my model though i was looking right at them On another call i was trying to figure out how to use my new microwave s defrost feature Here was the not-intuitive answer punch in a desired time then the power button 8 times to get to a manual defrost The customer service gal in response to my design complaint suggested i could just defrost the item in hot water on the counter Hmmm

RIPOFF AND MONEY GRAB

Called company to repair my Thermador stove Gave them model and serial number as well as what was wrong When repair guy walked into the door and looked at the stove he tells me There are no parts available for this stove Then he asks me how am I paying for this call I reply if there are no parts available why did they send you out and make the repair appointment His reply was customer service does not have that knowledge A TOTAL RIPOFF AND A DISGRACE OF A COMPANY LIKE BOSCH THERMADOR

Thermador is a scam

Thermador is a scam It wears the cloak of a high brand company but the appliances start breaking down within a year or 2 The worst part is that all their customer service is outsourced and there is literally NO ONE to answer your calls My dishwasher has broken down several times Now my oven is broken down and the steam oven is showing signs of aging I bought these appliances in 2015 I have hardly used my oven Please DO NOT fall for this company

Waste Money Thermador

My wife and I built our dream home purchased what we thought were 25K in premium appliances from Thermador It has been a complete nightmare We have had multiple repairs to our fridge and freezer Three years in we just spent 1 300 on additional repairs many repairs before this as well I called them and shared my experience even sent the latest repair information Zero help no empathy or support given the situation Customer service just said we are out of luck given the repairs were completed I never write reviews but for once I feel a company needs to be held accountable for selling crap We are so disappointed with how we have been treated and the experience with Thermador and hope nobody ever has to deal with what we have gone through

Terrible appliances and customer service

We purchased an entire kitchen of Thermador appliances 2 years ago in a kitchen renovation The Thermador refrigerator arrived not working and Thermador refuses to replace it Instead they will only send technicians out to fix the issues We are on our third repair of the same parts with no estimate of parts arrival and it has been over a month of waiting They do not back their very expensive appliances they will only continue to attempt fixing their appliances DO NOT buy Thermador appliances

Avoid thermador at all costs

Don t ever purchase a dual fuel Thermador range I spent 18k on a pro range I had hot cocoa boil over onto the induction cooktop It leaked into the internal mechanism and short circuited the entire unit They sent out a repair person who said it was my fault and not covered under warranty and it would be 4k to repair This is a design flaw Buyer beware