Best Customer Service Around
We have been regular customers of SupplyHouse com going back to when they were PexSupply com Five years ago we purchased a very high-end water heater from them This year the water heater needed service - we ordered warranteed parts through our plumber but we ordered some other parts from SH that we were convinced to also have installed during the repair process and we requested and paid for overnight shipping UPS lost the package When we informed SH they refunded the overnight charge and immediately shipped a second order of the parts at no cost At the same time the warranteed parts never got to our plumber so out of aggravation we ended up ordering and paying for the warranteed parts through SH SH said that if the warranteed parts showed up we could return them to SH for a full refund including shipment The parts did show up we returned them to SH and SH was true to their word and they even paid for the return shipment Two weeks later SH sent us a care package with a coffee mug a pen a pad of paper and a tin of mints with a note apologizing for all the trouble we went through - this after they compensated for UPS s mistake the manufacturer s mistake our plumber s mistakes but never having made a mistake themselves This level of customer service just doesn t exist anymore - they have a devoted customer for life
john rose
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Great products
Great products super fast shipping Will certainly be my supplier from now on Can t buy local - even if I could the service and quality is better than what I can get Thanx
Kevin
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Their slogan fits Real People Real Service
I have been been dealing with these folks for years and have spent thousands with them The sell plumbing and heating equipment and supplies The initially started by selling PEX pipe and they were known as pexsupply com back then In most cases their prices are very competitive with the best prices available to the trade through wholesalers Despite that they still run occasional promotions which often offer another 5 or so off They excel at service Their Fast Track program offers next day delivery at no extra cost to destinations that are close enough to their shipping point within one day UPS delivery If you place an order for in stock merchandise by 6 00 PM they will have it on the UPS truck that night and you will generally get it the next day Recently I was helping a friend out with a boiler repair and we discovered we needed a couple of components at about 5 45 PM Trouble is we did not have any internet access our phones would barely work for voice calls out in a rural area So we called and one of their people helped us identify the make and model number of exactly what we needed and we had it the next day That wasn t easy especially for one of the items a tridicator gauge
Jacob B
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great price and service
recently I ordered a condenser motor and capacitor I checked around for the items and they were the lowest price and the service was great They kept me informed every step of the way and I got the motor in 2 days Great service
Steve Mayo
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Terrific source
Terrific source Help with locating a discontinued part great price cheerful exchange for a different part excellent tech support What more could you want from a supplier
Eric
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This is simply a great company
This is simply a great company Pricing is great shipping is fast and customer service is awesome Tech support knows what they are talking about and are willing to help find the product you need
Beth Burton
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I was looking for a solution to a bidet accessory and warm water connection
I was looking for a solution to a unusual plumbing connection involving a bidet accessory and warm water supply line After the original customer service agent had exhausted his resources he enlisted the help of David in product support David came up with the information I needed Even though it didn t result in a sale David responded with detailed information to my problem I m very impressed with the experience I ve had with Supplyhouse including the original contact which I unfortunately don t have and would turn to them for future purchases Thanks
Jay Shehan
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Great job fast shipping
ordered parts after 4pm on july 27th paid for ground ups shipping Parts arrived july 29th Basically 1 day shipping for the cost of ground Will be my go to online supplier
Andrew Ulle
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Half the price twice as fast
I needed a part for my steam boiler naturally it failed in December on a Friday morning easily found it on Supplyhouse s website at less than HALF the price I d have to pay ordering it from a local supplier and placed my order with regular shipping figuring it wouldn t be worth the extra 30 for 2nd day service But surprise surprise it arrived the next day Saturday and I successfully installed the part barely 30 hours after I ordered it Thanks for the great service
Mike Meyerson
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Good prices fast shipping
I used the chat function on their website to cross reference a hot-water-heater part that I was having a hard time tracking down They quickly pointed me in the right direction had it in stock price was good and they shipped it out quickly delivered the next day
