


Based on authentic user experiences
ANDREA MORCK
6777 reviews
N/A
1 year ago
I have been trying for quite some time
I had a question about a charge on my account and it was explained perfectly so hat s off to the young lady that helped me I really appreciate her for all her help
KENNY J POTTS
6777 reviews
N/A
1 year ago
The lady I spoke with was very
I have been trying for quite some time to get online I called and the representative helped me with my account She was amazing and I am very pleased
LESLIE C
6777 reviews
N/A
1 year ago
The representative was kind
The lady I spoke with was very professional outstanding with knowledge I didn t know She was very respectful kind and helped my solve my issue
EVELYN COATS
6777 reviews
N/A
1 year ago
Very helpful and very nice and just A
The representative was kind thoughtful and eased my concerns very quickly He made me feel grateful for being a surge card holder
JANET A COFFEY
6777 reviews
N/A
1 year ago
Tashwan was the representative I spoke
Very helpful and very nice and just A pleasure to talk to
TOM W WILSON
6777 reviews
N/A
1 year ago
The representative was clear concise
Tashwan was the representative I spoke with She answered my questions and concerns in a expecendent manner Her knowledge of information was very comforting As a hearing impaired person she was receptive of my disability I was very happy after we talked Tashwan is a keeper 00Respectfully submitted Janet A Coffey
BRENDA QUIRINO
6777 reviews
N/A
1 year ago
Charles was very helpful
The representative was clear concise and did a great job of explaining the brief process Thank you to my representative
DOWIN GARDNER
6777 reviews
N/A
1 year ago
We Care
Charles was very helpful He answered all my questions and even did more research on my questionnaire which not a lot of people would di now a days Very thorough and made sure I was happy and satisfied with the result Very polite and professional
N Turner
6777 reviews
N/A
1 year ago
The Best
Subject Appreciation for Outstanding Customer AssistanceDear Surge MasterCard I am writing to express my sincere gratitude for the exceptional customer assistance I received from one of your outstanding employees during a recent interaction regarding my credit card In an era where customer service experiences are often mundane the lady how helped me truly stood She addressed my concerns and then looked over my account to make sure everything was in order I thought it was all in order and yall almost lost a customer because of my belief Because of her I m still with you She demonstrated an exemplary level of professionalism patience and expertise that not only resolved my issue but also left a lasting positive impression I wish every professional phone interaction was with her Her communication skills are superb She ensured that I fully understood the situation To say I felt like a valued a customer is an understatement I felt like family She s genuinely commitment to customer people satisfaction which is a testament to her high standards It is rare to encounter such dedicated and proficient individuals in today s fast-paced business environment and I believe that recognition is paramount when it is rightfully earned She has undoubtedly set a benchmark for customer service excellence Please buy her some flowers It s employees like her who contribute to a positive reputation of a company and we all benefited from her personal dedication to customer satisfaction Thank you once again for having her answer my call I wish I could say more but words don t do justice when we encounter someone who genuinely cares about the customer Sincerely Dowin Gardner
Brodius Reese
6777 reviews
N/A
1 year ago
I m glad that the service was excellent
Excellent Customer Service and just pay on time and you will see your credit moving up Thanks Surge for giving me a chance