Based on authentic user experiences
David Bamisile
7135 reviews
N/A
8 months ago
No sign of laptop
I ordered a laptop through my Dell representative and asked for next day delivery - they confirmed that they had spoken to the courier and agreed this would happen My laptop should have been delivered last Friday it s now Tuesday and no sign of my laptop the tracking is useless as all it says is that my laptop is due to be delivered yesterday - not helpful at all I don t know why Dell use them
Ben Bouckley
7135 reviews
N/A
8 months ago
Bought a laptop from Dell thinking it
Bought a laptop from Dell thinking it would come from Dell Ireland No idea where it s coming from the Syncreon website is non-existent No tracking info cannot get in touch with anybody I just want to be able to track my order and know when it will be delivered
Jessica Clark
7135 reviews
N/A
8 months ago
Missing Dell laptop
I bought a Dell laptop and a mouse last week and I suppose to receive yesterday I need this laptop as soon as possible I bought on Dell because they assure that I would receive in a few days In the system said that they delivered the parcel at my house on 26th of september but nothing reach at my house on that date
Part
7135 reviews
N/A
8 months ago
No Info No Updates No Tracking
this is the second time we have experienced this - Ordered an Expensive item from Dell said it was shipped from dell on the 25th September - now 6 days later the tracking information still saying Your order has not yet been received by our warehouseThe current delivery ETA for this order is 2024 - any update would be great - but absolutely nothing has been updated - i have reached out to Syncreon - only to get the email reply of Thanks for your email I am on personal leave travelling with limited access to emails For anything urgent you can reach out to me on my Mobile no footer or any info of any kind purely text copied directly from the email - just excluded the name and no mobile number was included Regards maybe he s bringing it himself
Mr P
7135 reviews
N/A
8 months ago
I had ordered two dell laptops
I had ordered two dell laptops one for my mother and myself i ve spent over 1000 just for my order to not arrive when it was supposed to i tried calling dell and they said that it should arrive by 6pm and this is way past that time i stayed up thinking it was going to turn up and syncreon has simply disappointed me i need this laptop asap and i still have no received it THEN THEY COME TO ME WITH THIS BS REPLY WITHOUT ACTUALLY CONTACTING ME Useless absolutely useless
Legatus Phoenix
7135 reviews
N/A
8 months ago
Dell never again
Your order is on-hold - at customsPlease contact your Supplier Received this message for a Dell order Unacceptable Since I m being ignored and gaslit by Dell I would appreciate it if you could please contact me to sort this out
lee riddles
7135 reviews
N/A
8 months ago
Let me know what s going on
It kind of seems like writing a negative review is the best way to communicate The tracker is displaying no information I m not angry can generally tell from the themes of the reviews on here that they are hot on replying to reviews and contacting with updates If anyone could reach out and just let me know what is going on with my order as the tracker hasn t updated It s not late it s due 01 11 2024 it s currently 30 10 2024 But doing my due diligence I checked the tracker checked the company reputation Of course I will update my review if there is improved communication from this UPDATE - 01 11 2024 1 04pm After chasing Dell relentlessly DPWorld or Syncreon have finally confirmed my delivery date as Monday 04 11 2024 between the specific time of 8am and 6pm So at the last minute thanks to DELL and my own investigation they have moved the delivery date past the weekend No communication otherwise from DPWorld or Syncreon The tracker on the other hand Still claiming to not have processed my order This is pretty disgusting and shoddy from my point of view but of course like with everything this boils down to POOR COMMUNICATION
Yanksi Li
7135 reviews
N/A
8 months ago
No delivery no information
Monitor ordered from Dell Dell systems say delivery on 13 11 24 Stayed in all day no delivery DP World syncreon Track my order says Your order has not yet been processed by our warehouse The current delivery ETA for this order is 13 11 2024 Today is 14 11 2024 Neither Dell nor DP World provide any way to contact them Any idea when to expect my purchase which I have paid for and been invoiced
Nimir Mostafa
7135 reviews
N/A
8 months ago
Same as other people
Same as other people - ordered a monitor 24 11 supposedly being delivered today I ve heard nothing and the tracking information says order not yet processed Awful customer service
R Chak
7135 reviews
N/A
8 months ago
I m expecting a delivery tomorrow
I m expecting a delivery tomorrow 29 11 2024 of a PC that cost almost two grand I m quite anxious for its arrival but the last update on Dell was on the 26th stating actual pickup and the provided tracking information to Syncreon is telling me the package has not been processed by the warehouse Considering it s due tomorrow and considering all the other reviews here I can t help but be gravely concerned as to where my PC is and the complete lack of information does not help I can only ask Where the heck is my PC Update Received an email from Syncreon claiming it s now due tomorrow 29 11 2024 between 8am and 6pm Syncreon s website still says Your order has not yet been processed by our warehouse So still no clear details
