Tapsparesuk Reviews

First class service

I initially ordered the wrong size valves entirely my fault Within days they had sorted my error and I now have a drip free tap

Fantastic Service

lamona Victoria valves ordered yesterday on the telephone brilliant service from the lady on the phone paid for courier delivery delivered a 1 17 this afternoon fitted by myself a non plumber stopped an annoying 2L hour dripping tap I would highly recommend Tap Spares UK on helpfulness service price

Brilliant service

Brilliant service ordered in the afternoon delivered following day Also exellent support and knowledge of their products Will definitely buy from them again

Tap back in working order

Ordered at the weekend item came on Wednesday and fitted perfectly Tap back in working order and looks better too Item a little pricey but worth it Thanks Mark

Outstanding service Hats off

Had a fantastic all round service couldn t ask for nicer people to deal with All that as well as an excellent price and outstanding after sales care

Franke tap valves

Excellent service from Tap Spares Easy to find the correct valves good price free and quick delivery Many thanks - will definitely use you again

Supplied the wrong part

Supplied the wrong part Refused to refund Don t use

Order at your own risk Read below

Order a pair of valves for a Frankie cresta tap Received after a week Then tried to fit and the splines didn t match Called to get issue resolved Told to email So emailed images as requested I was then told in a response email 24 hours later that I don t have a Frankie cresta tap To which I have emailed the receipt from when the kitchen was installed Stating it was a Frankie cresta tap Called again to speak to someone Who was a gentleman called Noel Who I explained my frustration at the response and wanted to return at no cost to myself The replacement part I brought from a more reliable company which sent me Frankie cresta valves that fitted Whilst on the phone to Noel I was told I could speak to Sharon dealing with the issue I agreed the phone went silent for a split second then back on to Noel saying Sharon he is kicking off here To which I instantly replied to the poor customer service and said I can hear you bad mouthing me Instant shock at being caught NOEL I spoke with Sharon who wasn t interested in being very helpful and stated I didn t have a Frankie tap but some sort or similar alternative even though she had seen the invoice receipt I did state during this conversation I would be giving a trust pilot review of this service Customer service not helpful and unprofessional when they think you can t hear them talking about you Main point to any potential customers parts look ok but if they don t fit or incorrect they don t care Offered a freepost return Decided to send back recorded as expect they will stitch me up saying they didn t receive So paid 3 05 to get a guaranteed refund as already proved unreliableAwaiting feedback from Sharon on Noels unprofessional customer service Apparently they will listen to the call recording and speak to him Don t think I will ever hear from them again