Tauck Reviews

Disturbing Business Practice

Tauck sells a Guest Protection Plan GPP it states is intended to protect the customer in the event that the customer decides to cancel a trip What they don t tell you is that they will keep the premium paid even if Tauck chooses to cancel your trip If Tauck cancels a trip they will maintain the amount paid in an account for a limited period of time If the customer does not use those funds on another trip at the expiration of that time Tauck declares the customer s money lost and refuses to refund it Most notable is the fact that Tauck is the only entity we dealt with throughout the pandemic who did such a thing All others refunded all monies in full including insurance premiums paid to them when the company cancelled trips and cruises After having pursued all reasonable avenues I was today informed by the Connecticut Department of Consumer Protection that Tauck still refuses to change this practice

They STINK --Canceled trip Wild Odyssey

They STINK --Canceled trip Wild Odyssey to Africa leaving July 16 2020 and refused to refund 5995 dep and ins The deposit was 3000 Ins was 2995 for a total of 5995 They gave me 2800 and refused to discuss the matter Other friends advised us not to use Tauck --usual groups to large Now one can add that they screw you on refunds My question why should they keep the difference 3 185 for the trip they canceled FYI I will be 80 years old- there is no way I will go to Africa next year BUYER BEWARE

Tauck stole our deposit

With covid rampant in 2020 of the tour was canceled Talk said they would keep our 1 200 for future tour We came to rebook now and have been told that it is no longer available to us Basically they just stole the 1 200 Read the fine print and find another company In the age when thousands of Americans are dying every day from covid one company stands out for being the most evil of all It is Tauck tours

Our recent Grand New England trip was a

Our recent Grand New England trip was a huge disappointment from the quality of services provided by our Tour Guide the quality of Hotels and services provided by them and food services at hotels and optional sites This was our first and last experience with Tauck Their management was advised in detail of our complains and their response was a verbal apology and a certificate for a 250 discount on future Tauck tours as an incentive to use their services again I m pretty sure they knew we would never book a tour with them again so they really offered nothing to compensate for their failure to provide a high quality trip that warrants the prices they charge for services provided This company is seriously relying on repeat customers and the reputation they had in the past If you want a 1 Star travel experience book with Tauck

I will never use Tauck Tours again

I will never use Tauck Tours again I booked a land tour and was told it was fully refundable until final payment When I had to cancel I was informed I had to have purchased the protection when I booked in order to get my deposit back That s just shady and unprofessional I cancelled over 5 months prior to the tour

Our Grand New England Was Not Grand

Our Grand New England tour was a huge disappointment and we will never use this tour company again The guide was totally unknowledgeable of all of the sites we visited she was incompetent at coordinating travel for a small group and she said and did offensive and inappropriate things throughout the trip Worst of all she sent out our personal information in an unsecure email when we specifically told her not to do so This company is completely unwilling to take any constructive feedback from its customers or take seriously the egregious problems they have with their tours Don t waste your time or money with them

TAUCK EVALUATION

TAUCK EVALUATION TRUST PILOTI will never book with Tauck again During Covid when other travel agencies provided full refunds Tauck refuses to refund the 639 Travel Protection plan fee They will provide a credit for future travel but I am in a high risk group and a senior and not allowed to travel Further Tauck has proven that they do not deal fairly so I would never give them more money for a trip they then would keep as well The Tauck website states that they always do the right thing deliver more than what s expected Clearly this is not the case I recommend contacting the Attorney General of CT if you have problems with Tauck

Signed up for an African tour with

Signed up for an African tour with Tauck for 4 adults and one child Tauck cancelled the Tour in the summer of 2020 They returned airfare of 27500 and a deposit of 2 500 approx However they refused to refund the insuranceof 3300 approx Remember THEY canceled the tour but kept the Insurance An insurance co they own

I agree with all the negative reviews

I agree with all the negative reviews They canceled my original tour and offered me a full refund or rebook with a 250 per person discount I made the mistake of rebooking Now that the new strain of Covid is a threat they will not refund Additionally services and tours on the tour have been eliminated and they are adding in tip suggestions even though the trip was sold as included They do not answer their phone calls and refuse to speak to their booked customers They couch the degrading of their tours the poor service and lack of availability to speak to their customers in polite terms but are rude money-hungry liars