Texasroadhouse Reviews

Never ever go to this Texas Roadhouse

Never ever go to this Texas Roadhouse I ordered online and paid online I got to the restaurant and they said I did not pay Showed them my receipt and my bank account showing the transaction They still stated I did not pay At this point it is 7pm and I have a house full of family so I paid again Now I have paid twice Called my bank and yes original amount went through I call the restaurant and talk to manager Kayla who talks over me and does not even listen to what I have to say Which is what anyone in customer service knows to do first She still swears my other transaction did not go through So my bank has Deemed this a fraudulent charge Will never go back here ever and will be calling corporate in the morning This is the Brooklyn location

Bad experience with this restaurant

Bad experience with this restaurant Rotten lettuce in the salad greasy onions and mushrooms I like my buns brown not white hot not cold Was very dissatisfied Manager gave us a free meal after we paid for this one Waited about a month and went to get the free meal on a different day hoping to get a better cook Chicken and sweet potato was great Buns were cold had to get fresh ones My Friends mushrooms were burnt Decided to get dessert Got a chocolate brownie with a scoop of ice cream that cost seven dollars and the brownie was so hard we could not cut it with a knife Bad experience will not go to this restaurant ever again Date September 22 2022 Restaurant Texas roadhouse Mansfield Ohio

Tx Roadhouse on Two Notch in SC is terrible

On 10 25 2020 my wife and I went to our favorite Texas Roadhouse at 8304 Two Notch Road in Columbia SC We have been regularly going to this restaurant since 2013 Tonight was the worse example of customer service Firstly we we walked in to be seated and the hand sanitizer at the front door was inop Secondly we noticed our waitress Yolanda practically laying on the table taking the order from the table next to ours But what really was a complete disappointment was we didnt get our salads until after our entree came out followed by the fact that after being 3 4 through our meal she tried to give us our appetizer Whattttt Oh and hope you were not expecting to enjoy their delicious rolls only got one basket Don t even try to blame this on Covid in years past when you could barely get into the door the service was fantastic This store needs an overhaul Maybe yall should benchmark Chic-fila to get some training on real customer service

I placed an order around 1 30 pm on Dec

I placed an order around 1 30 pm on Dec 31 2022 We had scheduled out pick up time at 4 45pm We had ordered a simple entree pulled pork sandwich with side order of steak fries Upon getting home we opened our container to find that all the food was cold steak fries were soggy and cold and hair in one of our pulled pork sandwiches I believe our food was thrown together the minute I placed my order and was just put off to the side for 3 hrs until I picked up To make it worse I had paid online and left a 20 tip on a 20 00 order I highly recommend anyone who eats here or places an order to seriously think twice before placing an order Will NEVER eat here again

Missing food items in takeout order

We got takeout from the South Jordan Texas Roadhouse Restaurant and had no honey butter for the rolls and no peppercorn sauce for the porkchops so disappointed This is the second time this has happened

We are 23 year patrons of this

We are 23 year patrons of this restaurant across the US We visited the one in Flagstaff yesterday I always order triple cooked broccoli and have never had an issue Yesterday it was brought to the table burnt - a good server would not have My steak was returned since the flavor wasn t good This was the worst experience we have had

We went to Texas Roadhouse for a

We went to Texas Roadhouse for a birthday dinner with only a party of 6 We had the worst experience ever at a roadhouse Steak was terrible couldn t get help to get A1 sauce to cover up the bad flavor Couldn t get refills Had to call them on the phone from our table to get service This was on Sunday September 24 The manager was a fill in and he was as bad as the steak

Poor customer service

Poor customer service from the wait staff and management And don t bother filing a complaint since the managing partner just argues with you about everything Find somewhere else to get an overcooked steak